User's Manual
Table Of Contents
- Keyaki_Aya_TA_User Guide_EN
- Xperia XZs_00_Introduction
- Xperia XZs_01_Getting Started
- Xperia XZs_02_Basic Operations
- Xperia XZs_03_Handset Interface
- Xperia XZs_04_Phone
- Xperia XZs_05_Messaging & Internet
- Xperia XZs_06_Camera
- Xperia XZs_07_Music
- Xperia XZs_08_Connectivity
- Xperia XZs_09_Global Services
- Xperia XZs_10_Handset Settings
- Xperia XZs_11_For Assistance
- Xperia XZs_12_Safety Precautions
- Keyaki Aya_SAR_leaflet_US
Xperia XZs_11_For Assistance.docx
3
Customer Service
For SoftBank handset or service information, call General Information. For repairs, call
Customer Assistance.
SoftBank Customer Support
Smartphone Technical Support Center
SoftBank Global Call Center
SoftBank Customer Support
General Information
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
Customer Assistance (Repairs/Lost Handsets)
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
If you cannot reach a toll free number, use the number (charges apply) below for your
service area:
Hokkaido Area, Tohoku Area, Hokuriku Area, Kanto, Koshinetsu Area: 022-380-4380
Kansai Area: 06-7669-0180
Chugoku Area, Shikoku Area, Kyushu, Okinawa Area: 092-687-0010
Smartphone Technical Support Center
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at 0800-1700-151
SoftBank Global Call Center
From outside Japan, dial +81-92-687-0025 (toll free from SoftBank handsets)
If handset is lost/stolen, call this number immediately (international charges apply)