User Guide Part 2

Appendix A: Installation Tips and Basic Troubleshooting A-3
Problem Solution
The ZonePlayer Status
indicator changes to solid
amber.
This indicates that the ZonePlayer is experiencing an
overheat condition.
• Check the ZonePlayer vents for adequate cooling
• Check for speaker shorts
• Mute ZonePlayer or unplug it for several minutes to
allow it to cool
The ZonePlayer has stopped
playing music. The
ZonePlayer Status indicator
lights are flashing (long
amber, short white, repeat)
If the inadequate cooling condition (above) is not
remedied, the ZonePlayer will automatically mute itself to
prevent damage to the ZonePlayer.
• Check the ZonePlayer vents for adequate cooling
• Check for speaker shorts
• Leave ZonePlayer muted or unplug it for several
minutes to allow it to cool
Cannot access Internet radio,
online updates, or system
registration.
• Your firewall may be blocking outgoing connections to
the Internet. Ensure the firewall allows access to the
Internet for the Ethernet MAC addresses of your Sonos
components.
• Your firewall may be configured so that Sonos
components cannot obtain an IP address. If so, your
ZonePlayers and Controllers will display an IP address
in the 169.254.xxx.yyy range even though there is a
router/DHCP server on the network.The DHCP server
built in to some routers may be configured to supply IP
addresses only to devices with specific permitted
Ethernet MAC addresses. If you have configured your
router in this way, you will need to grant permission to
the Ethernet MAC address of each Sonos component
(including the Controller) before setting up your
system. Go to http://faq.sonos.com/dhcp for more
information.