User Guide Part 2

Sonos Digital Music System User GuideA-2
Problem Solution
The ZonePlayer does not
operate properly.
• Check to ensure that the ZonePlayer Status indicator
on the front of the ZonePlayer is illuminated and solid
white.
• Check to ensure that the green link light is lit on the
Ethernet switch on the rear panel of the ZonePlayer
that is wired into your network.
• Move the Controller closer to the ZonePlayer.
• Check to ensure there are no obstacles to impede
wireless operation.
• The ZonePlayer may need to be reset. Disconnect the
power cord for 5 seconds and then reconnect. Wait for
the ZonePlayer to restart.
• If none of these work, the ZonePlayer may need to be
factory reset. Disconnect power and then reconnect
while pressing and holding the Mute button until the
amber light begins to flash.
Note: You should not factory reset all of your ZonePlayers at
once or all preferences and playlists will be lost.
The Controller screen is
frozen.
Your Controller may need to be reset. Press and hold the
Mute and Music buttons simultaneously on the
Controller for approximately 3 seconds. The Controller will
reset itself momentarily.
The Controller screen is not
displaying proper zones, or
displays the message,
"Searching for ZonePlayers..."
• Make sure at least one ZonePlayer is plugged in and its
Status indicator is illuminated solid white.
• Move the Controller closer to the ZonePlayer.
• Your Controller may be configured to work with a
different Sonos Digital Music System. Disconnect the
Controller from your music system, and then re-add it.
To disconnect the Controller:
• Touch System Settings→Controller
Settings→Advanced Settings→Factory Reset from
the Music menu.
Or,
• If the message "Searching for ZonePlayers" is displayed,
touch Settings→Factory Reset.