Warranty Manual

Warranty Returns
If you discover what you believe is a product defect for any Sonos product, please contact Sonos Support at
800.680.2345 toll free. Our customer support personnel are available during support hours to assist you in
diagnosing and fixing any problems you may encounter in the use of your Sonos product. In the event we cannot
help you fix the problem over the phone, you may be entitled to a replacement product under the terms of Sonos'
limited warranty. Replacement products may include refurbished Sonos products that have been recertified to
conform with product specifications.
Warranty Coverage and Exclusions
The Sonos limited warranty covers defects in materials and workmanship in every Sonos product you purchase
during the applicable warranty period, subject to certain exceptions. Sonos' warranty period is one year from the
date we ship the applicable Sonos product to you, as determined by the date on the packing slip or invoice. The
warranty period is not extended if we repair or replace a warranted product. Sonos may change the availability of
limited warranties, at our discretion, but any changes we make will not be applied retroactively. For more detailed
information related to the limited warranty, please refer to the license agreement in the supporting documentation
that came with your product. Please note that we do not provide warranty coverage for:
Problems that result from external causes such as accident, abuse or misuse
Usage that is not in accordance with Sonos' product instructions
Products that are used outside of North America (i.e. U.S. and Canada)
Products with missing or altered serial numbers
Products which have had their housings opened or otherwise tampered with
Problems caused by using third party accessories, parts, or components
Sonos does not warrant that its products will operate without interruption or will be error-free, or that all errors may
be corrected. Sonos' sole liability, and your sole remedy, for breach of the limited warranty will be repair or
replacement of the applicable product, or, if neither of the foregoing are reasonably available, a refund of the amount
you paid, less amounts attributed to your prior use.
Except as expressly set forth in the license agreement, Sonos makes no warranties, whether express, implied,
statutory or otherwise, with respect to its products. Sonos and its suppliers hereby specifically disclaim all other
express, statutory and implied warranties and conditions, including the implied warranties of merchantability, fitness
for a particular purpose, non-infringement and the implied condition of satisfactory quality. Except as expressly
stated in the license agreement, products are supplied on an "as is" basis without warranty. You assume all
responsibilities for selection of a product to achieve your intended results, and for the installation and use of the
product. Some jurisdictions do not allow a limitation on implied warranties, and so the foregoing disclaimer may not
apply to you. In any event, any implied warranties that may exist under the laws of your jurisdiction are limited to
the one (1) year period set forth in the limited warranty.