Configuration Tool and Utilities Operation Manual Instruction Manual

51
1.10 Configuration Tool Troubleshooting
You may see an error message informing you about an unexpected event
or incorrect information discovered by the application. Using the help text
presented with the error message, correct the issue before proceeding.
Warnings and error messages are displayed in the Status pane.
Messages from NVRAM Tab Actions
• An error occurred loading NVRAM data.
The first time a channel is highlighted, the Configuration Tool
attempts to read NVRAM from the card. This message usually
indicates that the Configuration Tool could not communicate
with the driver, probably because the application does not
support the driver version in use.
• Warning: NVRAM could not be read, defaults returned.
NVRAM is corrupt and the driver returns to the default
configuration. The defaults are presented via the graphical user
interface. These defaults may be modified but the defaults or
modifications must be committed (saved) in order to correct
NVRAM.
• An error occurred updating the NVRAM.
The driver cannot load the new settings on the card; no changes
are made to the card.
Feature bounds checking
When the Commit button is clicked, each NVRAM feature
is validated before being sent to the card. If any one of these
features is deemed inappropriate based on the implemented
checks, further NVRAM feature validation checks are stopped
and the message is displayed.
• Execution Throttle is greater than the maximum allowable
value of 255. No NVRAM configuration changes have been
made to your card. The exact message varies based on the first
field with an out-of-range value.
Messages from Flash Tab Actions
• This is not a flash file, or it is corrupt.
The ATTO-created flash file is corrupt or the Configuration Tool
does not recognize the file as a flash file. Only ATTO-created
flash files may be selected using the flash file dialog box.
• This HBA is not compatible with the selected flash file.
ATTO flash files are created based on the type of card flashed.
Only certain ATTO flash files are compatible with the Sonnet
RAID controller. When a flash file is selected, it is inspected to
determine whether it is compatible.
• A valid file was not selected.
You clicked the Cancel button on the flash file selection dialog.
• An error occurred reading from the flash file, the file may be
corrupt.
You selected a compatible flash file but the contents are corrupt.
• An error occurred updating the flash.
You tried to flash a card when the firmware was not able to
accept a flash.
• The card has been prepared for firmware updating, but the
machine must be rebooted for the changes to take effect.
You need to repeat this process after rebooting to actually
update the firmware.
Some firmware upgrades need to prepare the existing firmware
in order to successfully update the controller. Rebooting enables
the changes made during the preparation process to take effect,
and the same file should be flashed again.