AT&T User Guide

29
MANAGING PERSONAL SETTINGS
Without SD card, the user is not able to
create a back-up.
3. Tap on Backup account. You can set a backup
account. Tap on Add account ( ) to add a new
account.
4. Turn on Automatic restore to allow for the
reinstallation of an application, restore backed up
settings and data.
5. Factory data reset: Tap on Factory data reset to
erase all data from your phone’s internal storage,
including
• Your Google account
• System and app data and settings
• Downloaded apps
• Music
• Photos
• Other user data
You are currently signed into the following accounts:
• Personal:
• Google account
• Other Third party applications
• Tap on RESET PHONE to reset the device.
A message is displayed; Erase all your personal
information and downloaded apps? You can’t
undo this action.
• Tap on ERASE EVERYTHING to erase all the data.
PERFORMING FACTORY RESET
It is important to note that a factory reset will completely
wipe your device clean by erasing all les and
applications you have downloaded to your phone and
reset the device to the original factory settings.
Since the release of Lollipop 5.1, android devices have a
built-in security feature called Factory Reset Protection
(FPR), and is automatically activated when you set up a
Google Account on your device. You need to complete a
factory reset, once your Sonim XP8 has been successful
reset, you will be required to log in to your Google
Account associated with your device. If you have multiple
Google Accounts associated with this device, use any
of one these accounts to log in and access your Google
Account. This is done for your protection in the event
your device is lost or stolen. If an attempt to reset your
Sonim XP8 in another manner, you will still be required
to log in using the Google username and password
associated with your device. For this reason, we highly
recommend you have ready access to your Google
Account username and password.
To complete a factory reset, you will need to know
your Google Username and password once the reset
is completed. If you do not remember your Google
username and/or password, you can reset your password
by going to www.google.com. This process may take
up to 24 hours for the password reset to sync with the
devices associated to your account. One other option
would be to simply remove the Google account prior to
resetting the device.
If your Sonim XP8 has already been reset, but you don’t
remember your Google username and/or password, your
device will not be able to be used. In order to restore your
device so you can begin using it again, please do one of
the following:
• Identify the Google account associated with your
device and reset your password at www.google.
com. This process may take up to 24 hours for the
password reset to sync with the devices associated
to your account.
• If you are unable to recall any of the Google
accounts associated with your device, then send
your device, along with proof of purchase, to the
Sonim Customer Experience Center. The Sonim
service team will reset your device to the original
factory settings. There may be a fee for this service.