XP10 USER GUIDE © 2022 by Sonim Technologies, Inc. All rights reserved.
GENERAL INFORMATION Copyright © 2022 Sonim Technologies, Inc. Sonim and the Sonim logo are trademarks of Sonim Technologies, Inc. Other company and product names may be trademarks or registered trade-marks of the respective owners with whom they are associated. THIRD PARTY TRADEMARKS Google, Google Play, Google Maps, Google Chrome, Gmail and other marks are trademarks of Google LLC.
TABLE OF CONTENTS GENERAL INFORMATION 2 Third Party Trademarks ���������������������������������������������������� 2 Disposal of Old Electrical and Electronic Equipment ���� 2 Disposal of Battery ����������������������������������������������������������� 2 Guideline for Headphone and Earphone ������������������������ 2 Register your Phone ��������������������������������������������������������� 2 Phone Models Covered ���������������������������������������������������� 2 Sonim Support Information �����
Phone Ringtone �������������������������������������������������������������� 24 Media ������������������������������������������������������������������������������� 24 Vibrate for Calls ��������������������������������������������������������������� 24 Default Notification Sound ��������������������������������������������� 24 Default Alarm Sound ������������������������������������������������������ 24 Others ������������������������������������������������������������������������������ 24 DISPLAY SETTI
Reset Options ����������������������������������������������������������������� 35 About Phone ������������������������������������������������������������������� 36 Software Update...........................................................
BATTERY USAGE Your Sonim XP10 phone comes with a removable battery. For any battery related queries, contact Sonim customer support. • Use only a Sonim XP10 certified battery that is designed for this phone model. • The use of other batteries may void the warranty terms of your phone and cause damage. • It is recommended to protect the battery from extreme temperature environments and moisture. • Please keep the battery out of the reach of children.
3. CHARGING ANIMATION/ICON • If the battery is being charged when the phone is switched off, a battery charging animation with current battery level is displayed. • If the battery is being charged while the phone is switched on, the battery icon on the status bar shows the animation indicating that the battery is being charged. • After the battery is fully charged the charging animation stops and you can disconnect the charger from the phone.
YOUR SIM/SD CARD INSERTING THE SIM CARDS To access the SIM Card slots, use your Sonim screwdriver to remove the battery door screw and then remove the battery. The SIM card slots will be found under the battery. 1. UNSCREW COVER Use the Sonim screwdriver provided in your box to unscrew the battery cover on the back of the phone. 2.
INSERTING SD CARD To access the SD card slot, use your Sonim screwdriver to remove the battery door screw and then remove the battery. The SD card slot will be found under the battery. 1. SLIDE THE SILVER CLIP Slide (push to the right side) and lift the silver clip over the SD card slot. 2. PLACE THE SD CARD Place the Micro SD card into the silver clip. Close the silver clip by sliding it to the left until you hear a click to lock it in place. 3.
GETTING STARTED FEATURE DESCRIPTION WHAT IS IN THE BOX? Wireless Charging Yes The list of items in the Sonim XP10 phone box are: • Sonim XP10 phone • Battery • Quick Start Guide • Screwdriver • USB Type C Charging Cable • Quick Charger • Battery Cover 2-pin Charging Yes PHONE SPECIFICATIONS FEATURE DESCRIPTION Chipset Qualcomm SM4350 Pro, Octa core 64bits processor Band 5G: n2/n5/n14/n25/n30/n41/n48/n66/ n71/n78 LTE: 1/2/3/4/5/7/8/12/13/14/20/25/ 26/29/30/38/39/40/41/42/43/46/48/ 66/71 UMTS: B
USING YOUR SONIM XP10 11 10 19 20 12 13 5 14 1 21 6 17 8 2 3 18 9 7 4 22 15 23 9 16 1. Emergency Button 2. Secondary Microphone 3. LED Notification 4. USB-Type C Port 5. Power Button 6. PTT Button 7. Volume Up/Down Button 8. Display 9. App Tray 10. Earpiece 11. Light/Proximity Sensor 12. Front Camera 13. Status and notifications bar USING YOUR SONIM XP10 14. Google Search Bar 15. Primary Microphone and Loud Speakers 16. Fingerprint Sensor 17. SecureAudioTM Connector 18.
SWITCHING ON THE PHONE Press and hold Power button for 4-5 seconds to turn ON your phone. When the phone is switched on, it tries to register with the network. After successful registration, the name of the service provider is displayed. 1. When you turn on your device for the first time, the screen below is displayed. Follow the prompts to complete the set up process. Ensure that a valid SIM card is activated or your device will not properly work on the network.
11. Set up your fingerprint. Locate the fingerprint sensor Connect to the available WI-FI network to download the apps or copy data. at the front of the phone, place your finger on the sensor, and lift the finger after you feel a vibration. Tap on Do it later to perform this task later. 12. Now the fingerprint is added. You can use you fingerprint to unlock your phone or to approve any purchases. Tap on Next to proceed further. Your fingerprint may be less secure than a strong pattern or PIN.
MANAGING HOME SCREEN NOTIFICATION AND STATUS ICONS After you complete the phone setup, the home screen is displayed. The home screen is the beginning point to access all the device’s features. The icons displayed at the top of the screen provides information about the status of the device. The details such as date and time, battery charge status, and data service are displayed when the phone is in standby mode.
ICONS • None: Disables the screen lock. DESCRIPTION • Swipe: When the screen is locked, slide your finger from bottom to top to unlock it. New E-mail • Pattern: When enabled, enter your own pattern. When the phone is locked, unlock it using the pattern. When the phone screen is locked, you can answer an incoming call, without unlocking the screen. Missed call New SMS or MMS • PIN: When enabled, enter your own PIN. When the phone is locked, unlock it using the PIN.
NETWORK & INTERNET From the Home screen, swipe up to access App screen, and tap Settings ( ) > Network & Internet ( ). FORGET NETWORK 1. On Wi-Fi screen, tap the connected network. 2. Tap FORGET. The selected network gets disconnected and displayed in the Wi-Fi list. WI-FI Wi-Fi is a wireless network technology that can provide Internet access at distance up to 100 feet, depending on the Wi-Fi router and surroundings. You can access the Internet when you connect your XP10 to a Wi-Fi network.
MOBILE NETWORK AIRPLANE MODE On Network & Internet screen, tap Mobile network. When your phone is set in airplane mode, network connectivity or mobile data connectivity is disabled. But you can access your camera, media files and other features that do not require mobile data connectivity. • Mobile data: Turn On to enable data access on your mobile network. • International Data Roaming: Turn On to enable data roaming to connect to data services while roaming.
USB TETHERING Using USB tethering, you can share phone’s internet connection via USB. To enable USB Tethering, connect the device through USB cable to the PC. 1. On Hotspot & tethering screen, tap USB tethering. 2. Turn On USB tethering. BLUETOOTH TETHERING You can share the phone’s internet connection via Bluetooth. For sharing internet, you have to pair your Bluetooth with another device. 1. On Hotspot & tethering screen, tap Bluetooth tethering. 2. Turn On Bluetooth tethering. 3.
If your Bluetooth device being paired supports Sonim BLE, you will need to follow these steps to complete the BLE process: 1. Refer to Bluetooth section to pair your device 2. Open Sonim Scout, then Utilities then Sonim BLE Connect 3. Ensure the device you want to pair with BLE is powered on and in pairing mode. The Sonim BLE app will search for available devices. If your device is not listed then you will be given an option to connect manually through the Sonim BLE Connect application. 4.
PRINTING 1. On Connected devices screen, tap Connection preferences > Printing. 2. Tap Default Print Service. 3. Turn On default print service. 4. Tap Add services. Google Play screen is displayed. You can sign in with your Google credentials and add any desired service. CHROMEBOOK You can use your phone to unlock your Chromebook screen, and send and receive text messages from your Chromebook. APPS View current running applications, manage default apps, and more.
NOTIFICATIONS Manage the settings on notifications. NOTIFICATIONS ON LOCK SCREEN 1. On Notifications screen, tap Notifications on lock screen. From the Home screen, swipe up to access App screen, and tap Settings ( ) > Notifications ( ). 2. Select how you want notifications to be displayed on APP SETTINGS DO NOT DISTURB 1. On Notifications screen, tap App settings. 2. Apps were categorized into four types. Select a 1. On Notifications screen, tap Do Not Disturb. 2. Tap to turn On Do Not Disturb mode.
ALLOW NOTIFICATION SNOOZING 1. On Notifications screen, tap Allow notification snoozing. 2. Turn On this option to allow temporarily snoozing certain notifications. NOTIFICATION DOT ON APP ICON 1. On Notifications screen, tap Notification dot on app icon. 2. Turn On this option to allow the display of notification dots on an app icon. ENHANCED NOTIFICATIONS 1. On Notifications screen, tap Enhanced notifications. 2. Turn On this option to automatically show suggested actions and replies.
USB POWER SAVING You can enable certain settings relative to USB charging. • Automatic power ON – default if OFF, however turning this feature ON will automatically power your device on when USB device is connected. • You also have 2 options relative to powering your device OFF when tied to USB charging: • Automatic power OFF – default is OFF, however turning this feature ON will allow you to set a specific time to power your device off.
DEFAULT ALARM SOUND SOUND SETTINGS Control your phone’s audio, from ringtones and alerts to tap tones and notifications. 1. From the Home screen, swipe up to access App screen, and tap Settings ( ) > Sound ( 1. On Sound screen, tap Default alarm sound. 2. Select the default alarm sound. 3. You can customize your own alarm sound by tapping Add alarm. ). 2. Drag the sliders to adjust the volumes of Media, Call, Notification, Ring, and Alarm. DO NOT DISTURB 1. On Sound screen, tap Do Not Disturb. 2.
DISPLAY SETTINGS Adjust items such as wallpaper, brightness, screen timeout, and more. From the Home screen, swipe up to access App screen, and tap Settings ( ) > Display ( ). BRIGHTNESS LEVEL 1. On Display screen, tap Brightness level. 2. Drag the slider to adjust the screen brightness level manually. ADAPTIVE BRIGHTNESS 1. On Display screen, tap Adaptive brightness. 2. Turn On adaptive brightness to automatically adjust screen brightness based on the lighting conditions. LOCK SCREEN 1.
ACCESSIBILITY TIMING CONTROLS You can make websites and applications more accessible to people with disabilities when they are using mobile phones and other devices. • Touch & hold delay: Set the touch & hold delay to Short, Medium, or Long. • Time to take action (Accessibility timeout): Choose how long to show messages that ask you to take an action. • Autoclick (dwell timing): Enable automatic clicking when using a mouse and adjust the amount of time between the mouse stopping and the click.
ACCESSIBILITY SHORTCUTS On Accessibility screen, tap Accessibility shortcuts. SECURITY SETTINGS • Accessibility button: Mange the settings on accessibility button , such as location, size, etc. From the Home screen, swipe up to access App screen, and tap Settings ( ) > Security ( ). • Shortcut from lock screen: Allow feature shortcut to turn on from the lock screen. GOOGLE PLAY PROTECT TEXT-TO-SPEECH OUTPUT On Accessibility screen, tap Text-to-speech output.
ADD A FINGERPRINT: 1. Enter your pattern, PIN, or password. 2. Put your finger on the sensor on the front of your phone and lift after you feel a vibration. Keep pressing and lifting your finger to add the different parts of your fingerprint. 3. When finished, tap Done. 4. Tap Add fingerprint to add another fingerprint. UNLOCK YOUR PHONE WITH FINGERPRINT Once your fingerprint is registered, you can put your finger on the fingerprint sensor at the front of your phone to unlock the screen.
APP PINNING ANDROID SYSTEM INTELLIGENCE From the Security screen, tap App pinning. 1. Use this to get suggestions based on the people, Slide the switch to the On position to turn it on. When turned on, you can use app pinning to keep the current screen in view until you unpin. apps and content you interact with. 2. Device learning will provide recommendations based on your past interactions with people, apps & content 3.
ADS 1. On Privacy screen, tap Ads. 2. Control advertising ID and personalization. • Reset advertising ID: Replace your advertising ID with a new random number. • Opt out of Ads Personalization: Turn On this option to instruct apps not to use your advertising ID to build profiles or show you personalized ads. • Ads by Google: Display Google ads. • Your advertising ID: Display your advertising ID. USAGE & DIAGNOSTICS 1. On Privacy screen, tap Usage & diagnostics. 2.
SAFETY & EMERGENCY PASSWORDS & ACCOUNTS Fulfill your medical and emergency information, view emergency alerts, and manage settings on emergency SOS and location service. From the Home screen, swipe up to access App screen, and tap Settings ( ) > Passwords & accounts ( ). From the Home screen, swipe up to access App screen, and tap Settings ( ) > Safety & emergency ( ). EMERGENCY INFORMATION Add medical information and emergency contacts to help first responders in an emergency.
DIGITAL WELLBEING & PARENTAL CONTROLS From the Home screen, swipe up to access App screen, and tap Settings ( ) > Digital Wellbeing & parental controls ( ). GOOGLE Configure your device’s Google settings. Available options depend on your Google Account. From the Home screen, swipe up to access App screen, and tap Settings ( ) > Google ( ). DIGITAL WELLBEING ACCOUNT Use app timers and other tools to keep track of screen time and unplug more easily.
SYSTEM • Spell checker: Tap Use Spell checker and turn it On. Manage detailed settings for your phone, including language and input settings, gestures, date and time, reset options, etc. • Languages: By default, the Languages is set to Use system language. You can use any other language from the list. From the Home screen, swipe up to access App screen, and tap Settings ( ) > System ( ). • Default spell checker: You can select Google spell checker for spell checking.
• To go to the Home screen, swipe up from the bottom of the screen. To switch apps, swipe up from the bottom, hold, then release. • To go back to the previous screen, swipe from either the left or right edge. • 3-button navigation: This option is enabled by default. • Press and hold power button: Press and hold the Power key to access Google Assistant. This setting is OFF by default. Enabling this setting will allow you to access Google Assistant by pressing the Press & holding the Power Key.
• From the lock screen, drag the status bar down to display the quick settings panel. • Tap to access the User settings screen and Tap Add guest or Add user to add users. To switch users, from the Multiple users screen, tap the name of the user you want to switch to. Restart the phone to switch back to the Owner/Admin profile. To delete users, from the Multiple users screen, tap the user you want to delete. Tap Delete user > DELETE to remove the user.
ABOUT PHONE ADDING A CONTACT 1. On Settings screen, tap About phone. 2. The following information is displayed: When you switch On the device for the first time and there are no contacts added in the device or SIM.
MANAGING CONTACTS SETTINGS On the Contacts screen, tap Menu ( ) to view the menu options. Following are the menu options: CREATE LABEL 1. Under Labels > Create label ( ). The following options are displayed if Google Account is configured in the device: • Google Account • PHONE 2. Tap one of the displayed option and enter the desired label name and tap OK. 3. On the Contacts screen, tap Add a contact. Tap the desired contact and it is added to the label. Created labels are displayed under Labels.
MANAGING CALL SETTINGS MAKING A CALL From the Home screen, swipe up to access App screen, and tap Telephone ( ). To dial a number, use one of the following options: • Dial pad: Tap the Dial pad ( ) enter the phone number, and tap the telephone icon to make a call. • • • To dial an international number, include the respective country code prior to dialing the international phone number. Favorites: Tap the Favorites ( ) to access your favorite contact list. Tap the contact you want to call.
3. Tap the required quick responses from the list to edit that particular message and tap OK to save the message to the list. 4. When an incoming call arrives, drag the message icon up to open a list of quick responses or the option to write your own message. Tap one of the messages to send it to the caller immediately and the call gets disconnected. SPEED DIAL SETTINGS With this option, the user can assign a contact to each key present in the keypad (2 to 9).
SENDING MESSAGES AND EMAILS SMS and MMS are convenient and inexpensive means of communication. You can send a text message to other people via SMS service. MMS allows you to send messages by including multimedia content such as pictures, audio files, video files and so on. You can use the Messages app in your phone to send SMS and MMS message to other mobile phones or any other equipment that can receive SMS and MMS. An active mobile data connection is required for sending a MMS.
TELUS PTT SERVICES Push-to-Talk (PTT) services may require a subscription to work. Additional charges may apply. Please check with your TELUS representative for more information about PTT available with your TELUS device. Please visit the following link to learn more about TELUS Push-to-Talk services: https://www.telus.
• Geo tagging: It records coordinates where pictures are taken, you can find those data in picture details. • Picture size: You can choose among 12.5M, 50M, 9M, 8M and 5M, it also has impact on the aspect ratio when you change picture size (Default is 4:3 picture size). • Water mark: Date info can be printed on the taken picture if this option is enabled. • Restore defaults: All the settings changed by you will be restored to out of factory settings.
4. Tap and the following options are displayed: • Screen saver • Settings 1. From App screen, tap Calculator ( ). 2. To enter the numbers, tap the numeric soft keys. 3. To use mathematical operators, touch the respective • Send feedback • Help operation soft keys on the keypad. ALARM You can set an alarm for a particular time. 1. 2. 3. 4. From App screen, tap Clock ( Tap Alarm ( Tap CALCULATOR The default calculator in this phone is designed to perform simple mathematical calculations. ).
• Browse: You can see all the categories, e.g. Downloads, Images, Videos, Audio,etc. • Share: From here you can send or receive files with the Google Nearby Share feature. Avoid using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids. 3. Safe Folder: To set up the Safe Folder, from within Files and Browse menu, scroll to Collections, and tap on Safe Folder.
HEARING AID COMPATIBILITY (HAC) REGULATIONS FOR MOBILE PHONES In 2003, the FCC adopted rules to make digital wireless telephones compatible with hearing aids and cochlear implants. Although analog wireless phones do not usually cause interference with hearing aids or cochlear implants, digital wireless phones sometimes do because of electromagnetic energy emitted by the phone’s antenna, back light, or other components. Your phone is compliant with FCC HAC regulations (ANSI C63.19- 2011).
CHARGING SAFETY WARNING The equipment shall only be charged when in the non-hazardous area using a charger specifically supplied for use with the unit USB cable and AC charger 1-CHUSQ302-097. set to hotspot mode, please use it at least 10 mm away from your body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines. FEDERAL COMMUNICATION COMMISSION INTERFERENCE STATEMENT This device complies with part 15 of the FCC Rules.
INDUSTRY CANADA STATEMENT 3. The maximum antenna gain permitted for devices in This device complies with Industry Canada licenseexempt RSS standard(s). Operation is subject to the following two conditions: 4. Users should also be advised that high-power radars • This device may not cause interference • This device must accept any interference including interference that may cause undesired operation of the device. the band 5725-5825 MHz shall comply with the e.i.r.p.
HAZARDOUS LOCATION USAGE WARNINGS Determine by inspection that the following information is made available to the user by one or more of: 1. 2. 3. 4. IT IS NOT ALLOWED TO CONNECT ANY EXTERNAL DEVICES TO ALL PORTS/ INTERFACE (USB) IN A HAZARDOUS AREA. ONLY THE POWER SUPPLIES WITH OUTPUTS MEET THE SELV REQUIREMENTS CAN BE USED FOR CHARGING. THE MAXIMUM ALLOWABLE INPUT VOLTAGE FOR THE PHONE IS 5V. Printed on the label for the battery. Printed on the label for the host device. Printed in the owner’s manual.
ADDITIONAL BATTERY INFORMATION • BATTERY USAGE • Your Sonim XP10 phone comes with a removable battery. For any battery related questions, please contact the Sonim Customer Experience Center at 1-833697-6646 (1-833-MY-SONIM) or email us at support@ sonimtech.com. • Use only a Sonim XP9900 certified battery • (BAT-05000-1S) is designed for this phone model. • The use of other batteries may cause permanent damage to your device, thus voiding the warranty.
STORING YOUR PHONE OR BATTERY If you plan to store your phone or your battery for an extended time, please follow the recommendations below to ensure long battery life and minimize battery self-discharge: • Charge your battery to a level between 40% to 80% • Store phone and battery separately to minimize battery trickle drain • Insulate the battery terminals to avoid discoloration and potential shirt circuits with other battery terminals • Store the battery in dry and cool conditions in a vibration-f
