Business Continuity Solutions BUSINESS CONTINUITY SonicWALL CDP Series SonicWALL CDP 6.0 Agent User’s Guide SonicWALL CDP On-Demand Video: http://www.demosondemand.com/clients/sonicwall/001/page/demos.
SonicWALL CDP Agent User’s Guide Version 6.0 SonicWALL, Inc. 2001 Logic Drive San Jose, CA 95124-3452 Phone: +1.408.745.9600 Fax: +1.408.745.9300 E-mail: info@sonicwall.
Copyright Notice © 2011 SonicWALL, Inc. All rights reserved. Under the copyright laws, this manual or the software described within, can not be copied, in whole or part, without the written consent of the manufacturer, except in the normal use of the software to make a backup copy. The same proprietary and copyright notices must be affixed to any permitted copies as were affixed to the original.
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Table of Contents Overview of the SonicWALL CDP Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Data De-Duplication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About FileSets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 About Backup Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 About Rules . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring Client Backup Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Adding a Files and Folders Object . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Adding a Client Application Object . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Editing the Default CDP Files and Folders Object . . . . . . . . . . . . . . . . . . . . .42 Configuring Schedule Objects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SonicWALL CDP Agent User Guide This User’s Guide provides installation procedures and configuration guidelines for deploying the SonicWALL Continuous Data Protection (CDP) Agent. The SonicWALL CDP Agent provides a software interface for backing up files, folders, and application data to a SonicWALL CDP appliance. The SonicWALL CDP appliance backs up data from the agent computer, saving it first locally and then, if configured, to a secure offsite location*.
Overview of the SonicWALL CDP Agent Overview of the SonicWALL CDP Agent The SonicWALL CDP 6.0 Agent introduces a new user interface that is closely aligned with the new Web-based management interface for the SonicWALL CDP appliance. The Agent User Interface looks and operates the same on supported Windows, Mac, and Linux clients. The Agent service is also faster, smarter, and more efficient than previous versions.
Overview of the SonicWALL CDP Agent About FileSets When backing up data, SonicWALL CDP is aware of interdependencies among multiple, related files, called FileSets. Both application backup and backup of files and folders use the concept of FileSets to include all relevant data in backups, so that recovery can provide everything needed for full and seamless operation.
Overview of the SonicWALL CDP Agent Figure 3 illustrates the steps for creating a policy. Figure 3 Creating a Policy Backup policies are defined both at the administrative level in the Web Management Interface and at the local agent level using the Agent User Interface. Policies can be very granular, even allowing you to create multiple backup tasks in one Files and Folders object, if desired. Such an object can contain more than one folder.
Overview of the SonicWALL CDP Agent Figure 4 illustrates the order in which rules are applied when determining what to back up.
Overview of the SonicWALL CDP Agent appliance becomes unusable. The SonicWALL Offsite Portal provides load balancing, redundancy, and an efficient file system structure for optimal access to and protection of your data. The SonicWALL CDP Offsite Data Backup provides different services, ranging from 5 to 100 GB of quota. You need to make sure that the total size of all of your backups does not exceed quota limit.
Overview of the SonicWALL CDP Agent Figure 6 illustrates the Day Interval tab. Figure 6 Day Interval Scheduling Figure 7 illustrates the Days of the Week tab. Figure 7 Days of the Week Scheduling SonicWALL CDP 6.
Overview of the SonicWALL CDP Agent Figure 8 illustrates the Days of the Month tab. Figure 8 Days of the Month Scheduling Figure 9 illustrates the Specific Dates tab. Figure 9 Specific Dates Scheduling SonicWALL CDP 6.
Overview of the SonicWALL CDP Agent The same data can be scheduled for backup with multiple policies using different schedules, allowing you to maintain near-continuous revisions along with daily, weekly, monthly, or custom scheduled versions. The number of revisions to keep is controlled by the settings in each policy. About Application Backup and Restore Client applications such as Outlook and Outlook Express are supported for backup and restore, as well as a number of server applications.
Overview of the SonicWALL CDP Agent What is the best solution? First, edit the inherited administrator policy to add files for backup. The Files and Folders object includes the folder required by the administrator, and users can add more files and folders for backup and create rules to include or exclude certain files or file types. Figure 11 illustrates the modifications to the Files and Folders object.
Overview of the SonicWALL CDP Agent Figure 12 illustrates the schedule configuration. Figure 12 Configuring the Schedule Next, create a backup task which includes the Files and Folders object and the Schedule object. SonicWALL CDP 6.
Overview of the SonicWALL CDP Agent Figure 13 illustrates the backup task. Figure 13 Creating the Backup Task For the SQL backups, create an Application object to select the SQL databases to back up. Figure 14 illustrates the SQL Server Application object creation. Figure 14 Creating an SQL Server Application Object Finally, create a backup task for the SQL Server backup, using the SQL Server Application object and an appropriate Schedule object. SonicWALL CDP 6.
Overview of the SonicWALL CDP Agent Figure 15 illustrates the creation of the SQL Server backup task. Figure 15 Creating an SQL Server Backup Task This completes the configuration needed to accomplish the required backups for the Finance Department. SonicWALL CDP 6.
Installing the SonicWALL CDP Agent Software Installing the SonicWALL CDP Agent Software This section describes installation of the SonicWALL CDP Agent Software for Windows, Mac OS, and Linux systems.
Installing the SonicWALL CDP Agent Software Downloading the Latest SonicWALL CDP Agent Software Perform the following steps to download the SonicWALL CDP Agent software on your computer: Step 1 Open a Web browser on the computer you are using as the agent and navigate to http://www.mysonicwall.com. Step 2 Enter the Username/Email and Password in the appropriate fields. Select Download Center in the drop-down menu located below the password field. Step 3 Click the Submit button. SonicWALL CDP 6.
Installing the SonicWALL CDP Agent Software Step 4 In the Software Type drop-down menu, located in the Download Center, select the CDP Software that corresponds to your SonicWALL CDP appliance. A list of available software appears. Step 5 Select the CDP Agent Software you want to download. For Windows, download one of the following installers (where the x’s represent version numbers): • CDPSetup.x64-6.0.x.xx.exe – For 64 bit Windows operating systems • CDPSetup.x86-6.0.x.xx.
Installing the SonicWALL CDP Agent Software SonicWALL CDP Agent Installation on Windows This section describes the requirements and installation steps for Windows computers.
Installing the SonicWALL CDP Agent Software Step 3 Select the I accept the terms of the license agreement option and click the Next button. Step 4 Select one of the Setup options available: Step 5 • Typical: Installs the most common program features. Recommended for most users, unless you want to use the Local Archive feature. See the SonicWALL CDP 6.0 Administrator’s Guide for more information about Local Archiving.
Installing the SonicWALL CDP Agent Software Step 6 Click Install to install the software. Step 7 Once the software installation is complete, click the Finish button. You have successfully installed the SonicWALL CDP Agent. Uninstalling the SonicWALL CDP Windows Agent To uninstall the SonicWALL CDP Agent from your Windows computer, perform the following steps: Step 1 Open the Control Panel and double-click Add or Remove Programs. Step 2 Select SonicWALL Continuous Data Protection.
Installing the SonicWALL CDP Agent Software SonicWALL CDP Agent Installation on Mac OS This section describes the requirements and installation steps for Mac OS computers. Supported Platforms The CDP Mac OS X Agent User Interface is supported on the following operating systems: • Apple Mac OS X 10.5.x Leopard • Apple Mac OS X 10.6.x Snow Leopard • Apple Mac OS X Server Snow Leopard • Apple Mac OS X Server 10.
Installing the SonicWALL CDP Agent Software Step 5 Click the Install button to begin installation of the SonicWALL CDP Agent User Interface. Step 6 When prompted, enter the Admin password to continue the installation. The Agent User Interface will notify you when the software has successfully been installed. SonicWALL CDP Agent Installation on Linux This section describes the requirements and installation steps for Linux computers.
Initializing the SonicWALL CDP Agent Installing the SonicWALL CDP Linux Agent The Linux Agent can be installed or uninstalled only by the root user. The compressed tar file, CDPAgentTool_6.0.0.xx.tar.gz, is used for installation. Perform the following steps to install the Linux Agent on your Linux computer: Step 1 Login as root. Step 2 Copy the compressed tar file to a location on the Linux computer. Step 3 Unzip the file with the command: tar –zxvf CDPAgentTool_6.0.0.xx.tar.
Initializing the SonicWALL CDP Agent Launching the SonicWALL CDP Agent Perform the following steps to login to your SonicWALL CDP Agent for the first time. Step 1 Launch the SonicWALL CDP Agent Software by double-clicking the shortcut placed on your computer desktop during the installation process. Windows, Mac, and Linux systems all have a shortcut for launching the Agent.
Initializing the SonicWALL CDP Agent Troubleshooting the SonicWALL CDP Agent Operation If your SonicWALL CDP Agent User Interface does not start, verify the following: 1. Verify that the software was installed by a user with administrative rights. 2. Verify that the operating system has been upgraded to the latest released service pack. 3. On a Windows Server agent, use the Task Manager to verify that another administrator has not already launched the Agent software. 4.
Agent User Interface Overview Agent User Interface Overview The Agent User Interface provides users with selection tabs and a view panel. Tab Selection The Tab Selection allows users to navigate the Agent User Interface.
Agent User Interface Overview Tab Description Policies Allows the user to configure Files and Folder objects, Application objects, Schedule objects, and Backup Task objects. Also allows the user to view a summary of backup tasks. Help Provides links to online help, the SonicWALL knowledge base, the Agent log file, and Agent version information. View Panel The View Panel is located directly below the Tab Selection. The panel refreshes when a tab is selected. SonicWALL CDP 6.
Using the Status Interface Using the Status Interface The Status tab allows you to view current agent information, change appliances, log into the Administrator File Browser, and view details about recent backups.
Using the Status Interface Current Agent Information The Agent Information panel displays details about the current agent and about its backups. It also displays the name of the SonicWALL CDP appliance to which the agent is currently connected. Descriptions of the items in the Agent Information panel are provided below: Field Description Appliance Displays the IP address of the SonicWALL CDP appliance that the agent is currently accessing. Agent Displays the name of the current agent machine.
Using the Status Interface Two buttons are located at the bottom of the Agent Information panel: • Change Appliance: Allows the user to connect to a different SonicWALL CDP appliance. For information about using this feature, see “Changing Appliances” on page 29. • Login to Administrator File Browser: Allows the administrator to log into the SonicWALL CDP appliance using the Agent User Interface, to manage or restore backed up files for all associated agents.
Using the Status Interface Step 4 To connect to a displayed appliance, either double-click the appliance IP address or select it and click the Connect button. The Agent Information panel displays the new appliance information. Using the Administrator File Browser The Agent software allows Administrators to log into the Agent User Interface to manage and configure agent backups.
Using the Status Interface Step 3 Type in the password for the admin account, and click Login. The Agent User Interface displays the starting screen for the appliance. Step 4 Click the arrow for either Appliance or Offsite to expand the display to include all associated agents, then click any agent to expand the display further. You can view details about agents that are associated with the appliance. SonicWALL CDP 6.
Using the Status Interface You can also view specific backups. The bottom of the window provides controls for your use. Step 5 On the left, the meanings of the icons are defined.
Using the Status Interface Viewing the Status Events Panel The main Status panel displays information about the recent backup tasks for the agent. There are two sections: Backup Events and FileSet and Application Events. Descriptions of the fields on the Status page are provided below: Field Description Task Displays the name of the Backup Task. Name Displays the names of files that are backed up as part of the task. Start Time Displays the start time of each file backup.
Managing Backups Managing Backups The My Backups tab displays information about recent backups that have been executed by the SonicWALL CDP Agent. You can view the backups at various levels of detail, search for files, remove backed up files, and restore files from this page. Figure 17 shows the initial view of the My Backups tab.
Managing Backups Viewing Backup Details You can click the arrow next to any of the three backup types to expand the level of detail shown on the My Backups page. For example, Figure 18 shows the page after expanding the CDP selection several times until the actual file names are displayed. Figure 18 My Backups Expanded A key or legend for the icons next to each file or folder is provided in the lower left area of the window. There are Common Folder, File, Disabled Folder, and Disabled File icons.
Managing Backups Step 2 A Search dialog is displayed in the left pane. In the All or part of the file name field, type in the file name or partial file name for which to search. Step 3 To specify a folder to search in, enter the folder name in the Look in field. Step 4 To search by file size range, type numbers for the minimum size and maximum size in bytes under the What size is it? (Bytes) header.
Configuring Client Backup Policies Removing Backed Up Files The My Backups page provides three ways to remove files stored on the SonicWALL CDP appliance: • The Remove option deletes the file from the SonicWALL CDP appliance. Future backups might cause it to be backed up again unless you change the related policy. • The Remove Deleted Items option deletes files from the appliance if they no longer exist on the agent machine.
Configuring Client Backup Policies To back up files or application data, you must configure a backup object, a schedule, and a backup task that includes both the backup object and the schedule. Note Without a backup task, no backups will occur.
Configuring Client Backup Policies Step 2 Click the + button located in the bottom-right below the Files and Folders table. The Files and Folders window appears. Step 3 Specify a friendly name for your Files and Folders object in the Name field located in the upper-left corner. Step 4 Select the desired folder you wish to back up in the Computer field. The file path of the backup folders is displayed in the Full Path field located at the top of the Files and Folders window. SonicWALL CDP 6.
Configuring Client Backup Policies Step 5 Define the rules for your Files and Folders object by first determining how to apply the rule by choosing Include or Exclude under the Type drop-down menu. • Include: Includes the specified files or extensions. • Exclude: Excludes the specified files or extensions. Step 6 Define the File Name by entering a file name, extension, or select from a predefined list under File Name and Patterns.
Configuring Client Backup Policies Adding a Client Application Object To backup a client application such as Outlook or Outlook Express, you must configure an application object, a schedule, and a backup task that includes both the application object and the schedule. This section describes how to create the application object. To create a client application object, perform the following steps: Step 1 In the SonicWALL CDP Agent User Interface, click the Policies tab.
Configuring Client Backup Policies The new application object appears in the Policies screen of the Agent User Interface. The In Use column indicates No to show that this application object is not part of an enabled Backup Task. Note Before the backup will occur, you must configure a schedule for this application object (unless one already exists) and a backup task that includes both the application object and the schedule.
Configuring Client Backup Policies Step 2 Click the Edit button appears. to the right of the CDP object name. The Files and Folders window Step 3 Select the desired folder you wish to back up in the Computer field. The file path of the backup folders is displayed in the Full Path field located at the top of the Files and Folders window. SonicWALL CDP 6.
Configuring Client Backup Policies Step 4 Define the rules for your Files and Folders object by first determining how to apply the rule by choosing Include or Exclude under the Type drop-down menu. • Include: Includes the specified files or extensions. • Exclude: Excludes the specified files or extensions. Step 5 Define the File Name by entering a file name, extension, or select from a predefined list under File Name and Patterns.
Configuring Client Backup Policies Step 8 To send the backed up files to the configured SonicWALL Offsite Portal or offsite CDP appliance, first click on the selected folder in the Backup Folders list, and then select the Offsite Backup checkbox. Step 9 If desired, repeat Step 5 through Step 8 to create more rules. Step 10 Click OK when finished editing the CDP Files and Folders object.
Configuring Client Backup Policies Step 3 In the right pane, click the Plus button opens. Step 4 Type a descriptive name for the schedule into the Name field. Step 5 Specify the type of schedule and time desired. Four options are available and can be combined to form a schedule policy: • Day Interval – The backup occurs every so many days calculated from a particular date. SonicWALL CDP 6.0 Agent User’s Guide 46 at the lower right corner.
Configuring Client Backup Policies – Select the Enable Day Interval checkbox. – Select the number of days for the interval between backups. – Select a start date. By default, the interval is calculated from the current date. – Under Select Time, to back up the files beginning at a specific time, select the Event radio button, then fill in the Start at fields by selecting an hour and a minute for the start time. To repeat the backup, type a value into the Repeat every ...
Configuring Client Backup Policies • Days of the Month – The backup occurs on certain days of the month. – Select the Enable Days of the Month checkbox. – Select the days of the month on which to run the backup. Select Last for the last day of the month. – Select the time at which to start the backup. – Under Select Time, to back up the files beginning at a specific time, select the Event radio button, then fill in the Start at fields by selecting an hour and a minute for the start time.
Configuring Client Backup Policies • Specific Dates – The backup occurs on the selected dates. – Select the Enable Specific Dates checkbox. – Click the small calendar and then select the date(s). – Select the time at which to start the backup. – Under Select Time, to back up the files beginning at a specific time, select the Event radio button, then fill in the Start at fields by selecting an hour and a minute for the start time. To repeat the backup, type a value into the Repeat every ...
Configuring Client Backup Policies Viewing a CDP Schedule Object A default CDP schedule object is inherited from the SonicWALL CDP appliance. It uses Interval scheduling rather than Event scheduling. Only the Day Interval tab of the Edit Schedule Object interface is used. You can view the default CDP schedule object, but cannot change it. To view the default CDP schedule object: Step 1 In the SonicWALL CDP Agent User Interface, click the Policies tab. Step 2 In the left pane, click Schedules.
Configuring Client Backup Policies Configuring a Backup Task for Client Data A backup task includes either a Files and Folders or Application object and a schedule for the backup. Without a backup task, no backups will occur. For offsite backup, you can choose the Send All Files Offsite option when adding or editing a backup task. Note Before creating a backup task, create the backup object and schedule to be included in the task.
Configuring Client Backup Policies Step 9 The Trimming Algorithm field is not configurable. The field displays the type of trimming algorithm in use. Step 10 In the Offsite drop-down list, select one of the following options: • Send all Files Offsite – Files will be backed up on the configured Offsite appliance. • Do Not Send Files Offsite – Files will be backed up on the SonicWALL CDP appliance that is connected to the agent. Step 11 Select the desired schedule from the Schedule drop-down list.
Configuring Client Backup Policies After clicking OK, the new tasks appear in the Policies tab window: Removing Backup Tasks You can temporarily disable a backup task, or completely remove it along with the associated backup rules or application object.
Restoring Backed Up Client Data Restoring Backed Up Client Data See the following sections for instructions about restoring backed up files, folders, and client applications: • “Restoring Files and Folders” section on page 54 • “Restoring a Client Application” section on page 56 Restoring Files and Folders SonicWALL CDP allows you to recover lost data directly from the appliance.
Restoring Backed Up Client Data Step 7 At the bottom right corner, click the Restore icon opens. . The Choose Restoration Location dialog Click Yes to restore the files on top of the original files. Click No to save the files to another location on disk. Click Cancel to exit the restoration process without restoring the files at all. The Restoring window displays the progress of the restore.
Restoring Backed Up Client Data Restoring a Client Application You can restore any revision of a client application that is available on the SonicWALL CDP appliance to an agent machine. The restore can be made directly to the application installation on the agent, or to another location on the hard drive. If restored to another location on disk, the files can be copied to the application later by stopping the application, doing the copy, and restarting the application.
Backing Up Server Applications Backing Up Server Applications Server applications, including Microsoft Exchange, Active Directory, and SQL Server can be configured for backup or recovery using the SonicWALL CDP User Interface.
Backing Up Server Applications Step 3 In the right pane, click the Plus button opens. Step 4 Type a descriptive name for the schedule into the Name field. Step 5 Select one or more of the following tabs to configure a schedule that meets your requirements: • at the lower right corner. The Add Schedule window Day Interval – The backup occurs every so many days calculated from a particular date. – Select the Enable Day Interval checkbox. – Select the number of days for the interval between backups.
Backing Up Server Applications – Fill in the Start at fields by selecting an hour and a minute for the start time on the selected days. – To repeat the backup at intervals during the selected days, select the Repeat checkbox and type a value into the Repeat every ... minutes field, then select an hour and minute for the end time after until. • Days of the Month – The backup occurs on certain days of the month. – Select the Enable Days of the Month checkbox.
Backing Up Server Applications Windows Server Versions Supported Microsoft Exchange runs on the following versions of Windows Server: Note • Windows Server 2008 64-bit / 32-bit • Windows Server 2003 64-bit / 32-bit Refer to the latest SonicWALL CDP Release Notes, available on www.sonicwall.com, for the location of the full support matrix and compatibility information.
Backing Up Server Applications Configuration on a 64-bit Machine To configure the Exchange admin user on a 64-bit machine: (MS Windows 2003/2008 and MS Exchange 2007), perform the following steps: Step 1 Create a user in ‘Active Directory User and Computer’ in the Domain Controller (DC) computer (such as cdpAdmin). Step 2 Add this user (cdpAdmin) to the group ‘Backup Operator’.
Backing Up Server Applications ExOLEDB / ADO / CDO Requirements for Exchange 2007/2003 SonicWALL CDP uses ExOLEDB to access Microsoft Exchange 2007 and 2003. The Exchange OLE DB Provider should be installed along with Microsoft Exchange, and must be accessible by the SonicWALL CDP Web Management Interface and Agent User Interface. The ADO (ActiveX Data Objects) and CDO (Collaboration Data Objects) APIs are also required by this feature.
Backing Up Server Applications User Mailbox Backup and Restore backs up and restores messages in the user’s Outlook Mailbox, including the Inbox, Drafts, Deleted Items, and Sent Items, as well as messages within all other folders with custom names. It does not back up the Outlook Calendar, Notes, Contacts, Tasks, Meeting Requests, and Public Folders. It also does not back up locally archived folders.
Backing Up Server Applications Step 3 In the right pane, click the Plus button opens. Step 4 Type a descriptive name for the application object into the Name field. Step 5 Select Microsoft Exchange - User Mailbox in the Application drop-down list. The list of available applications is automatically populated through a discovery process. For proper discovery, the Microsoft Volume Shadow Copy service must not be disabled.
Backing Up Server Applications Step 10 When finished entering the authentication credentials, click Save. Click Cancel to close the dialog box without saving anything. Step 11 In the Add Application window, click OK to add the application object. The new application object appears in the Policies screen of the Agent User Interface.
Backing Up Server Applications Step 3 In the right pane, click the Plus button window opens. Step 4 Type a descriptive name for the backup task into the Name field. Step 5 Select Application from the Select File Type drop-down list. Step 6 Select the desired application object from the Application Data drop-down list. Step 7 Type the desired number of backup revisions to keep into the Number of Versions field. The default is 2.
Backing Up Server Applications Before configuring a User Mailbox application object to use credentials when accessing the Exchange server, you must first configure the credentials on the Exchange server. The user name must have appropriate privileges to access user mailbox data on the Exchange server. Note For Exchange 2010, configure authentication with \Administrator. When ready to restore a backed up user mailbox, login to the server agent as Administrator.
Backing Up Server Applications The welcome screen displays, followed by a command prompt. Step 2 Type the following at the prompt: New–ManagementRoleAssignment –Role “Mailbox Import Export” –User “Administrator” Removing User Mailboxes from the Backup Task This section describes how to remove a user mailbox from the list of mailboxes scheduled for backup. To remove a user mailbox from the backup task, perform the following steps: Step 1 In the SonicWALL CDP Agent User Interface, click the Policies tab.
Backing Up Server Applications Step 3 In the right pane, click the Edit button Application window opens. for the application object you wish to edit. The Edit Step 4 Clear the checkbox for the mailbox you wish to delete. Step 5 Click OK. Verifying User Mailbox Backup Activity This section describes how to tell if your user mailbox backups are working correctly. You can view log entries showing the backups in the Status page of the SonicWALL CDP Agent User Interface.
Backing Up Server Applications If you are watching the Status page during the backup, you will first see the backup task appear multiple times (for each mailbox) in the Backup Events table. When all individual backup events are finished, the backup task appears in the FileSet and Application Events table as completed. To verify user mailbox backups: Step 1 In the SonicWALL CDP Agent User Interface, click the Status tab.
Backing Up Server Applications Note The SonicWALL CDP appliance must be licensed for server applications. On the SonicWALL CDP 110, 210, and 220 platforms, this feature requires the purchase of the SonicWALL CDP 5 Server Applications License upgrade. This license allows you to back up five applications that are installed on your server, such as Exchange, SQL, Active Directory, and others.
Backing Up Server Applications Step 3 In the right pane, click the Plus button opens. at the lower right corner. The Add Application window Step 4 Type a descriptive name for the application object into the Name field. Step 5 Select Microsoft Exchange - InfoStore in the Application drop-down list. The list of available applications is automatically populated through a discovery process. For proper discovery, the Microsoft Volume Shadow Copy and VSS Writer services must not be disabled.
Backing Up Server Applications Scheduling Backups for InfoStore A schedule is required when creating an Application backup task to backup Exchange InfoStore databases. You can use the same schedule object in more than one backup task. For instructions on creating a schedule object, see the “Creating Schedules for Application Backups” section on page 57. Configuring a Backup Task for InfoStore Backups A backup task includes both an application object and a schedule for the backup.
Backing Up Server Applications Step 9 In the Offsite drop-down list, select one of the following options: • Send all Files Offsite – Offsite backup settings must already be configured in the SonicWALL CDP Web Management Interface, and the offsite appliance must be available. • Do Not Send Files Offsite – No files will be sent offsite. Step 10 Select the desired schedule from the Schedule drop-down list. Step 11 To activate this backup task, select the Enable this task in Policy checkbox.
Backing Up Server Applications Verifying InfoStore Backup Activity This section describes how to tell if your Microsoft Exchange backups are working correctly. You can view log entries showing the backups in the Status page of the SonicWALL CDP Agent User Interface. You should see log entries showing backups after each scheduled backup after creating a backup task for one or more InfoStore databases.
Backing Up Server Applications Backing Up Exchange 2007/2003 User Mailboxes You can backup individual user mailboxes by using the Microsoft Exchange User Mailbox Backup and Restore server application in the SonicWALL CDP Agent User Interface. The user mailbox is backed up onto your SonicWALL CDP appliance.
Backing Up Server Applications The User Mailbox application allows you to add or delete individual user mailboxes for backup, set backup schedules, restore specific backups of individual mailboxes, enter credentials for accessing the Exchange server, and select offsite backup. You can view log entries in the SonicWALL CDP Agent User Interface on the Status tab to verify that backups are successful.
Backing Up Server Applications Step 7 If authentication credentials are required to access the Exchange server, or to test the connections to the Exchange server, click the Authentication button. The Authentication dialog box opens. Step 8 In the Authentication dialog box, type the domain\username into the Username field and type the password into the Password field.
Backing Up Server Applications Step 3 In the right pane, click the Plus button window opens. at the lower right corner. The Add Backup Task Step 4 Type a descriptive name for the backup task into the Name field. Step 5 Select Application from the Select File Type drop-down list. Step 6 Select the desired application object from the Application Data drop-down list. Step 7 Type the desired number of backup revisions to keep into the Number of Versions field. The default is 2.
Backing Up Server Applications Before configuring a User Mailbox application object to use credentials when accessing the Exchange server, you must first configure the credentials on the Exchange server. The user name must have appropriate privileges to access user mailbox data on the Exchange server. For more information about configuring users and access privileges on Microsoft Exchange, see the following Microsoft knowledge base articles: http:/support.microsoft.com/kb/821897 http://support.microsoft.
Backing Up Server Applications You should see log entries showing backups right after the first scheduled backup after creating a backup task for one or more user mailboxes, and then after each scheduled backup. Step 1 In the SonicWALL CDP Agent User Interface, click the Status tab. Step 2 Optionally, to view backup status on a different appliance, click the change appliance button in the left pane. Step 3 View the backup status in the right pane.
Backing Up Server Applications How Does InfoStore Backup and Restore Work? The SonicWALL CDP Microsoft Exchange InfoStore Backup and Restore feature is implemented as a server application that is automatically discovered by the SonicWALL CDP Agent User Interface. To get started using the feature, select the Policies tab and then select Applications in the left pane of the Agent User Interface.
Backing Up Server Applications Step 3 In the right pane, click the Plus button opens. at the lower right corner. The Add Application window Step 4 Type a descriptive name for the application object into the Name field. Step 5 Select Microsoft Exchange - InfoStore in the Application drop-down list. The list of available applications is automatically populated through a discovery process. For proper discovery, the Microsoft Volume Shadow Copy and VSS Writer services must not be disabled.
Backing Up Server Applications Note Before creating a backup task, create the application object and schedule to be included in the task. To create a backup task for a storage group backup, perform the following steps: Step 1 In the SonicWALL CDP Agent User Interface, click the Policies tab. Step 2 In the left pane, select Backup Tasks. Step 3 In the right pane, click the Plus button window opens. Step 4 Type a descriptive name for the backup task into the Name field.
Backing Up Server Applications Removing a Storage Group from the Backup Task To remove a storage group from the list of groups scheduled for backup, perform the following steps: Step 1 In the SonicWALL CDP Agent User Interface, click the Policies tab. Step 2 In the left pane, select Applications. Step 3 In the right pane, click the Edit button Application window opens. Step 4 Clear the checkbox for the storage group you wish to delete. Step 5 Click OK. for the application object you wish to edit.
Backing Up Server Applications Backing Up SharePoint Backing up Microsoft SharePoint using SonicWALL CDP allows users to store and retrieve SharePoint database revisions from an agent machine. SharePoint databases are configured for backup using the SonicWALL CDP Agent User Interface. Note SharePoint backup can only be configured using the Agent User Interface. The application used for SharePoint backup is Microsoft SQL Server/SharePoint, as SharePoint uses Microsoft SQL databases.
Backing Up Server Applications Creating an Application Object for SharePoint To backup Microsoft SharePoint, you must configure an application object, a schedule, and a backup task that includes both the application object and the schedule. This section describes how to create the application object. To backup SharePoint using the Agent User Interface, perform the following steps: Step 1 Open the SonicWALL Agent User Interface on the SharePoint server.
Backing Up Server Applications Scheduling Backups for SharePoint A schedule is required when creating an Application backup task to backup Microsoft SharePoint. You can use the same schedule object in more than one backup task. For instructions on creating a schedule object, see the “Creating Schedules for Application Backups” section on page 57. Configuring a Backup Task for SharePoint A backup task includes both an application object and a schedule for the backup.
Backing Up Server Applications Step 9 In the Offsite drop-down list, select one of the following options: • Send all Files Offsite – Offsite backup settings must already be configured in the SonicWALL CDP Web Management Interface, and the offsite appliance must be available. • Do Not Send Files Offsite – No files will be sent offsite. Step 10 Select the desired schedule from the Schedule drop-down list. Step 11 To activate this backup task, select the Enable this task in Policy checkbox.
Backing Up Server Applications Step 4 Click the My Backups tab and view the list of backup revisions. Backing up System State and Active Directory Active Directory is included within the System State application object in SonicWALL CDP 6.0 and higher. When creating a System State application object, you can select components, including Active Directory, to back up.
Backing Up Server Applications Creating an Application Object for System State and Active Directory To backup System State and Active Directory, you must configure an application object, a schedule, and a backup task that includes both the application object and the schedule. This section describes how to create the application object.
Backing Up Server Applications Step 8 • IISMETASBASE • COM+REGDB • File Replication Service • Active Directory • Registry • Windows Management Instrumentation • Event Logs In the Add Application window, click OK to add the application object. The new application object appears in the Policies screen of the Agent User Interface.
Backing Up Server Applications Step 3 In the right pane, click the Plus button window opens. at the lower right corner. The Add Backup Task Step 4 Type a descriptive name for the backup task into the Name field. Step 5 Select Application from the Select File Type drop-down list. Step 6 Select the desired application object from the Application Data drop-down list. Step 7 Type the desired number of backup revisions to keep into the Number of Versions field. The default is 2.
Backing Up Server Applications Step 3 View the backup status in the right pane. Step 4 Click the My Backups tab and view the list of backup revisions. SonicWALL CDP 6.
Backing Up Server Applications Backing up Microsoft SQL Server Backing up Microsoft SQL Server using SonicWALL CDP allows users to store and retrieve Microsoft SQL Server revisions from an agent machine. Microsoft SQL Server databases are configured for backup using the SonicWALL CDP Agent User Interface. Note Microsoft SQL Server backup can only be configured using the Agent User Interface.
Backing Up Server Applications Adding a SQL Server Backup Application Object To backup Microsoft SQL Server databases, you must configure an application object, a schedule, and a backup task that includes both the application object and the schedule. This section describes how to create the application object. To create an application object for Microsoft SQL Server database backup, perform the following steps: Step 1 Open the SonicWALL Agent User Interface on the SQL server.
Backing Up Server Applications Scheduling Backups for Microsoft SQL Server A schedule is required when creating an Application backup task to backup Microsoft SQL Server databases. You can use the same schedule object in more than one backup task. For instructions on creating a schedule object, see the “Creating Schedules for Application Backups” section on page 57.
Backing Up Server Applications Step 8 The Trimming Algorithm field is not configurable for Application policies. The field displays the type of trimming algorithm in use. Step 9 In the Offsite drop-down list, select one of the following options: • Send all Files Offsite – Offsite backup settings must already be configured in the SonicWALL CDP Web Management Interface, and the offsite appliance must be available. • Do Not Send Files Offsite – No files will be sent offsite.
Backing Up Server Applications Verifying Microsoft SQL Server Backup Activity This section describes how to tell if your Microsoft SQL Server backups are working correctly. You can view log entries showing the backups on the Status page of the SonicWALL CDP Agent User Interface. You should see log entries showing backups after each scheduled backup after creating a backup task for SQL Server. To view the status of SQL Server backups: Step 1 In the SonicWALL CDP Agent User Interface, click the Status tab.
Backing Up Server Applications Step 4 Click the My Backups tab and view the list of backup revisions. Offsite Backup of SQL Server Offsite Service backup of CDP can be selected at the agent level when configuring the backup task. This implies that all SQL Server instances and databases selected on the agent will be backed up to the Offsite Service. You can view files backed up offsite by expanding the Offsite option while logged into the Agent as Administrator.
Restoring Server Applications Restoring Server Applications When using SonicWALL CDP, if an agent should experience an event that results in data loss, you will be able to recover any data that you had defined for backup. In the event of agent data loss, data can be recovered directly from the SonicWALL CDP appliance. In the event of a disaster that has rendered local data corrupted or destroyed, data can be recovered from the Offsite Service while logged into the Agent as Administrator.
Restoring Server Applications Step 2 In the left pane, click Applications. The display expands to show available backup tasks. Step 3 Click the desired backup task. The available revisions are displayed. Step 4 Click the desired revision. The root folder and details about the revision are displayed, including the date and time. Note To restore all user mailboxes contained in the revision, click the Restore icon the next two steps.
Restoring Server Applications Step 8 For a single user mailbox restoration, select Restore to application from the Options drop-down list. No other option is available in this case. When restoring all mailboxes in a Revision, select one of the following from the Options drop-down list: Step 9 • Restore to original location – This option restores the files to the Microsoft Exchange application location. • Restore to alternate location – This option restores the files to the disk of the agent machine.
Restoring Server Applications Restoring Exchange 2010 InfoStore You can restore Exchange 2010 InfoStore databases by using the SonicWALL CDP Microsoft Exchange InfoStore Backup and Restore server application in the SonicWALL CDP Agent User Interface. This section describes how to restore an individual Storage Group.
Restoring Server Applications Step 4 Click the desired revision. The root folder and details about the revision are displayed, including the date and time. Step 5 At the bottom right corner, click the Restore icon opens. Step 6 In the Options drop-down list, select one of the following: Step 7 . The Application Restoration window • Restore to original location – This option restores the files to the application in their original location in Microsoft Exchange.
Restoring Server Applications Step 8 Click OK. The Application Restoration Details window appears. Step 9 The restoration steps are listed, along with a Start Time column, a Duration column, and an in-progress indicator. The steps are: • Download files from appliance • Stop service • Restore Microsoft Exchange - InfoStore • Start Service A warning is also displayed: During restoration, all existing files in the original location will be deleted.
Restoring Server Applications Step 10 When the restore is finished, click Close. Note After the data is restored to the Exchange server, you may need to synchronize your local mail client (Outlook) in order to see restored emails. Restoring Data from Exchange 2007/2003 Recovery of data from Microsoft Exchange 2007 or 2003 using SonicWALL CDP allows users to retrieve Microsoft Exchange revisions from an agent machine previously configured to backup that data.
Restoring Server Applications See the following sections: • “Restoring the Contents of an Existing Mailbox” on page 108 • “Restoring Deleted Mailboxes in Exchange 2003” on page 109 • “Restoring Deleted Mailboxes in Exchange 2007” on page 109 Restoring the Contents of an Existing Mailbox To restore an individual user mailbox to the Exchange server, perform the following steps: Step 1 In the SonicWALL CDP Agent User Interface, click the My Backups tab. Step 2 In the left pane, click Applications.
Restoring Server Applications Restoring Deleted Mailboxes in Exchange 2003 Once a mailbox is deleted from Exchange, there is no container to hold the emails, even though SonicWALL CDP has a copy of the mailbox backup. This container (in our case an empty mailbox) must be created prior to restoring the mailbox. In Exchange 2003, you can either “purge” or “delete” a user mailbox. Mailbox deletion leaves the user account in Exchange, but purging a mailbox removes the user account from Exchange.
Restoring Server Applications Restoring a Deleted Mailbox by Creating a New Active Directory Account Step 1 Create a new Active Directory user account using the same user name as the deleted account. Step 2 Create a new user mailbox in Exchange using the same account name and connect to the Active Directory account. Step 3 Follow the instructions in the procedure “Restoring the Contents of an Existing Mailbox” on page 108 to restore the mailbox.
Restoring Server Applications Step 4 Click the desired revision. The root folder and details about the revision are displayed, including the date and time. Step 5 At the bottom right corner, click the Restore icon opens. Step 6 In the Options drop-down list, select one of the following: Step 7 . The Application Restoration window • Restore to original location – This option restores the files to the application in their original location in Microsoft Exchange.
Restoring Server Applications Step 8 Click OK. The Application Restoration Details window appears. Step 9 The restoration steps are listed, along with a Start Time column, a Duration column, and an in-progress indicator. The steps are: • Download files from appliance • Stop service • Restore Microsoft Exchange InfoStore • Start Service A warning is also displayed: During restoration, all existing files in the original location will be deleted.
Restoring Server Applications Step 10 When the restore is finished, click Close. Note After the data is restored to the Exchange server, you may need to synchronize your local mail client (Outlook) in order to see restored emails. Restoring Deleted Storage Groups Once a storage group is deleted from Exchange, there is no container to hold the contents, even though SonicWALL CDP has a copy of the storage group backup.
Restoring Server Applications Restoring a Deleted Storage Group in Exchange 2003, Alternate Method This method does not involve restoring Active Directory first, and is available as an alternate method for Exchange 2003, but not for Exchange 2007. In Exchange 2007, when you delete a user mailbox from the Exchange Management Console, the user is also deleted from Active Directory.
Restoring Server Applications Step 2 If necessary, click the Change Appliance icon to the one with the files you need. to change the SonicWALL CDP appliance Step 3 Click the My Backups tab. Step 4 In the left pane, click Applications. The display expands to show available backup tasks. Step 5 Click the desired backup task. The available revisions are displayed. Step 6 Click the desired revision. The root folder and details about the revision are displayed, including the date and time.
Restoring Server Applications Step 8 In the Options drop-down list, select one of the following: • Restore to original location – restore the database files on top of the original files • Restore to alternate location – restore the database files to another location on disk Use this option if you want to verify the files, then copy them to the original location either manually or by using a separate tool or application.
Restoring Server Applications Restarting the Domain Controller in Safe Mode With the exception of Active Directory on Windows Server 2008, you cannot restore Active Directory in normal Windows mode. This is because the service is already active. Before restoring Active Directory on Windows Server 2003, you must boot your computer into safe mode. Once in safe mode, you can restore the Active Directory as an application. This is because in safe mode the Active Directory is disabled.
Restoring Server Applications To restore System State and Active Directory using the SonicWALL CDP Agent User Interface, perform the following steps: Step 1 In the SonicWALL CDP Agent User Interface, click the My Backups tab. Step 2 In the left pane, click Applications. The display expands to show available backup tasks. Step 3 Click the desired backup task. The available revisions are displayed. Step 4 Click the desired revision.
Restoring Server Applications Step 7 Under Components, select the checkboxes for the files you want to restore. To ensure a consistent environment after the restore, select all files. It is not recommended to restore certain System State subcomponents individually (like Certificate Services database, and COM+ Class Registration database) due to dependencies. For more information, see: http://technet.microsoft.com/en-us/library/cc785306%28WS.10%29.aspx Step 8 Click OK.
Restoring Server Applications The in-progress indicators become active for each step as it is executed, and the Start Time and Duration values are updated. Step 10 When the Reboot Windows with Active Directory Repair Mode step is reached, the restore process pauses and prompts you to select one of the following options: • Run MSConfig – Click this button to continue with the reboot. The SonicWALL CDP Agent exits and must be restarted.
Restoring Server Applications Using Authoritative Restore An authoritative restore is most commonly used to restore corrupt or deleted objects. For example, a deleted user account can be recovered from an Active Directory backup that precedes the deletion of the user account. An authoritative restore should not be used to restore an entire domain controller, nor should it be used as part of a change-control infrastructure.
Restoring Server Applications Restoring SQL Server Using the Agent User Interface To restore Microsoft SQL Server databases using the SonicWALL CDP Agent User Interface, perform the following steps: Step 1 In the SonicWALL CDP Agent User Interface, click the My Backups tab. Step 2 In the left pane, click Applications. The display expands to show available backup tasks. Step 3 Click the desired backup task. The available revisions are displayed. Step 4 Click the desired revision.
Restoring Server Applications Step 6 In the Options drop-down list, select one of the following: • Restore to original location – This option restores the files to the application in their original location for Microsoft SQL Server. • Restore to alternate location – This option restores the files to the disk of the agent machine. Step 7 Under Components, select the checkboxes for the databases you want to restore. Step 8 Click OK. The Application Restoration Details window appears.
Restoring Server Applications The in-progress indicators become active for each step as it is executed, and the Start Time and Duration values are updated. Step 10 When the restore is finished, click Close. Additional Information More information can be found here: SQL Forum on Disaster Recovery run by Microsoft: http://forums.microsoft.com/MSDN/ShowForum.aspx?ForumID=744&SiteID=1 Handling Large Log Files: http://mkruger.cfwebtools.com/index.
Restoring Server Applications Database Locked Error Actions that can lock the database and prevent the restore process include: • Querying • Accessing by user or application • Opening Web Management Interface with database selected Revisions may not appear immediately or even for some time due to a number of reasons including, but not limited to, large databases, single user mode databases, 24x7 databases, or other databases with high access frequency. SonicWALL CDP 6.
Using Online Help Using Online Help You can access online help by clicking the Help tab in the Agent User Interface. The Help window provides links to online help, the SonicWALL knowledge base, the Agent log file, and Agent version information. See the following sections: • “Viewing the Online Agent User Guide” section on page 127 • “Accessing Technical Support Information” section on page 128 • “Viewing Information About the SonicWALL CDP Agent” section on page 129 SonicWALL CDP 6.
Using Online Help Viewing the Online Agent User Guide To view the online version of the SonicWALL CDP Agent User Guide, click the Online Help link in the Help window. The HTML version of the User Guide is displayed in your browser. SonicWALL CDP 6.
Using Online Help Accessing Technical Support Information Click the Technical Support link on the Help page to display a link to the SonicWALL Knowledge Base and the Log Viewer. To view the log entries, click the View Log button. To save the log as a file on your hard drive, click the Save Log As button, specify the location and file name in the save dialog, and then click Save. SonicWALL CDP 6.
Using Online Help To access the SonicWALL Knowledge Base for information about SonicWALL CDP, click the SonicWALL CDP Support Knowledge Base link. The Knowledge Base page opens in your browser. Viewing Information About the SonicWALL CDP Agent To view information about the SonicWALL CDP Agent, click the About link on the Help page. The version and copyright information are displayed. SonicWALL CDP 6.
Using Online Help SonicWALL CDP 6.
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