User's Manual
Table Of Contents
- Using This Guide
- Virtual Office Overview
- Using Virtual Office Features
- Importing Certificates
- Using Two-Factor Authentication
- Using One-Time Passwords
- Using NetExtender
- User Prerequisites
- User Configuration Tasks
- Installing NetExtender Using the Mozilla Firefox Browser
- Installing NetExtender Using the Internet Explorer Browser
- Launching NetExtender Directly from Your Computer
- Configuring NetExtender Properties
- Configuring NetExtender Connection Scripts
- Configuring Proxy Settings
- Configuring NetExtender Log Properties
- Configuring NetExtender Advanced Properties
- Viewing the NetExtender Log
- Disconnecting NetExtender
- Upgrading NetExtender
- Changing Passwords
- Authentication Methods
- Uninstalling NetExtender
- Verifying NetExtender Operation from the System Tray
- Using the NetExtender Command Line Interface
- Installing NetExtender on MacOS
- Using NetExtender on MacOS
- Installing and Using NetExtender on Linux
- Installing and Using NetExtender for Windows Mobile
- Passwords in NetExtender Mobile
- Installing NetExtender on Android Smartphones
- Using NetExtender on Android Smartphones
- Related Documents
- Using Virtual Assist
- Understanding Virtual Assist
- Installing and Launching Virtual Assist
- Configuring Virtual Assist Settings
- Selecting a Virtual Assist Mode
- Launching a Virtual Assist Technician Session
- Performing Virtual Assist Technician Tasks
- Using Virtual Assist from the Customer View
- Using Virtual Assist in Unattended Mode
- Enabling a System for Virtual Access
- Using the Request Assistance Feature
- Using File Shares
- Managing Bookmarks
- Using Bookmarks
- Logging Out of the Virtual Office
Using Virtual Assist
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SonicWALL SSL VPN 5.0 User Guide
Step 7 If you receive the following security alert, click Unblock to allow Virtual Assist traffic through
the Windows firewall.
Step 8 A pop-up window indicates that you are in the Virtual Assist queue. The technician will be
alerted that you are ready. Click Cancel to cancel the Virtual Assist request.
Step 9 When the technician initiates the session, the Virtual Assist toolbar appears in the bottom right
of your screen. The technician now has control of your computer.
Note During a Virtual Assist session, you are not completely locked out of your computer. Both
the technician and customer can control the computer, although this may cause confusion
and consternation if they both attempt to “drive” at the same time. You can resume control
when the technician is not actively typing or moving the mouse. And you can end the session
at any time by clicking the End Virtual Assist button in the bottom right corner.
Step 10 Click the Chat button or enter Alt-c to open an instant message style chat session with the
technician.
Step 11 The technician can also open a Chat window to communicate with you. To chat, type text in the
Chat window and type Enter or click Send.