User's Manual
Table Of Contents
- Using This Guide
- Virtual Office Overview
- Using Virtual Office Features
- Importing Certificates
- Using Two-Factor Authentication
- Using One-Time Passwords
- Using NetExtender
- User Prerequisites
- User Configuration Tasks
- Installing NetExtender Using the Mozilla Firefox Browser
- Installing NetExtender Using the Internet Explorer Browser
- Launching NetExtender Directly from Your Computer
- Configuring NetExtender Properties
- Configuring NetExtender Connection Scripts
- Configuring Proxy Settings
- Configuring NetExtender Log Properties
- Configuring NetExtender Advanced Properties
- Viewing the NetExtender Log
- Disconnecting NetExtender
- Upgrading NetExtender
- Changing Passwords
- Authentication Methods
- Uninstalling NetExtender
- Verifying NetExtender Operation from the System Tray
- Using the NetExtender Command Line Interface
- Installing NetExtender on MacOS
- Using NetExtender on MacOS
- Installing and Using NetExtender on Linux
- Installing and Using NetExtender for Windows Mobile
- Passwords in NetExtender Mobile
- Installing NetExtender on Android Smartphones
- Using NetExtender on Android Smartphones
- Related Documents
- Using Virtual Assist
- Understanding Virtual Assist
- Installing and Launching Virtual Assist
- Configuring Virtual Assist Settings
- Selecting a Virtual Assist Mode
- Launching a Virtual Assist Technician Session
- Performing Virtual Assist Technician Tasks
- Using Virtual Assist from the Customer View
- Using Virtual Assist in Unattended Mode
- Enabling a System for Virtual Access
- Using the Request Assistance Feature
- Using File Shares
- Managing Bookmarks
- Using Bookmarks
- Logging Out of the Virtual Office
Using Virtual Assist
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SonicWALL SSL VPN 5.0 User Guide
Using the Virtual Assist Taskbar and Tab Controls
The Technician’s view of Virtual Assist includes a Taskbar with a number of options.
• Invite - Displays the Email Invite pane.
• Chat - Displays the chat window to communicate with the customer.
• Service - Displays the service queue of customers awaiting service.
• Logging - Displays the log window.
• Viewer - Displays or hide the entire Virtual Assist window.
• Options - Displays Connection Profile and Connection Settings options.
• Expand - Displays the Email Invite, Service, Logging, and Chat panes.
• About - Displays the version information for the Virtual Assist client.
Note Clicking the _ button in the bottom right corner of the Taskbar will minimize the view so only
the titles of the buttons are displayed, and not the icons. Clicking the x button in the top right
of the corner will close Virtual Assist.
You can also display additional shortcuts and controls by selecting View > Tab Controls for
Current Customer.
The following options appear at the top of the Virtual Assist window.
• Full Screen - Expands the Virtual Assist window to the technicans entire monitor.
• Auto Scaling - Fits the customer’s screen to the Virtual Assist window.
• Zoom - Customizes the zoom of the customer’s screen.
• True Size - Zooms to the actual size of the customer’s monitor resolution.
• Refresh - Refreshes the customer’s screen.
• File Transfer - Opens the File Transfer utility. See the “Using the Virtual Assist File
Transfer” on page 89 for more information.
• Chat - Opens a chat window with the customer.