User's Manual
Table Of Contents
- Using This Guide
- Virtual Office Overview
- Using Virtual Office Features
- Importing Certificates
- Using Two-Factor Authentication
- Using One-Time Passwords
- Using NetExtender
- User Prerequisites
- User Configuration Tasks
- Installing NetExtender Using the Mozilla Firefox Browser
- Installing NetExtender Using the Internet Explorer Browser
- Launching NetExtender Directly from Your Computer
- Configuring NetExtender Properties
- Configuring NetExtender Connection Scripts
- Configuring Proxy Settings
- Configuring NetExtender Log Properties
- Configuring NetExtender Advanced Properties
- Viewing the NetExtender Log
- Disconnecting NetExtender
- Upgrading NetExtender
- Changing Passwords
- Authentication Methods
- Uninstalling NetExtender
- Verifying NetExtender Operation from the System Tray
- Using the NetExtender Command Line Interface
- Installing NetExtender on MacOS
- Using NetExtender on MacOS
- Installing and Using NetExtender on Linux
- Installing and Using NetExtender for Windows Mobile
- Passwords in NetExtender Mobile
- Installing NetExtender on Android Smartphones
- Using NetExtender on Android Smartphones
- Related Documents
- Using Virtual Assist
- Understanding Virtual Assist
- Installing and Launching Virtual Assist
- Configuring Virtual Assist Settings
- Selecting a Virtual Assist Mode
- Launching a Virtual Assist Technician Session
- Performing Virtual Assist Technician Tasks
- Using Virtual Assist from the Customer View
- Using Virtual Assist in Unattended Mode
- Enabling a System for Virtual Access
- Using the Request Assistance Feature
- Using File Shares
- Managing Bookmarks
- Using Bookmarks
- Logging Out of the Virtual Office
Using NetExtender
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SonicWALL SSL VPN 5.0 User Guide
• One of the following browsers:
–
Internet Explorer 7.0 and higher
–
Mozilla Firefox 3.0 and higher
–
Google Chrome 6.0 and higher
• To initially install the NetExtender client, the user must be logged in to the PC with
administrative privileges.
• Downloading and running scripted ActiveX files must be enabled on Internet Explorer.
• If the SSL VPN gateway uses a self-signed SSL certificate for HTTPS authentication, then
it is necessary to install the certificate before establishing a NetExtender connection. If you
are unsure whether the certificate is self-signed or generated by a trusted root Certificate
Authority, SonicWALL recommends that you import the certificate. The easiest way to
import the certificate is to click the Import Certificate button at the bottom of the Virtual
Office home page.
Prerequisites for Windows Mobile Clients
NetExtender supports the following Windows Mobile platforms:
• Windows Mobile 5 PocketPC version
• Windows Mobile 6 Professional/Classic version
Windows Mobile 5 Smart Phone version and Windows Mobile 6 Standard version are not
currently supported.
Prerequisites for MacOS Clients:
MacOS clients meet the following prerequisites in order to use NetExtender:
• MacOS 10.5 and higher
• Java 1.5 and higher
• Both PowerPC and Intel Macs are supported.
Prerequisites for Linux Clients:
Linux 32-bit or 64-bit clients are supported for NetExtender when running one of the following
distributions (32-bit or 64-bit):
• Linux Fedora Core 8 or higher, Ubuntu 7 or higher, or OpenSUSE 10.3 or higher
• Sun Java 1.4 and higher is required for using the NetExtender GUI.
The NetExtender client has been known to work on other distributions as well, but these are not
officially supported.
Note Open source Java Virtual Machines (VMs) are not currently supported. If you do not have
Sun Java 1.5 or higher, you can use the command-line interface version of NetExtender.
Prerequisites for Android Smartphone Clients
The NetExtender Android client is supported on rooted smartphones running the following
versions of the Android operating system:
• 1.6 or higher
The NetExtender Android client is compatible with any SonicWALL SSL VPN firmware version
that supports the NetExtender Linux client, specifically:
• SSL VPN 4.0 and higher