User Guide

Troubleshooting Guide Page 173
• Make sure the users are attempting to log into the correct IP address. The correct
address is the SonicWALL LAN IP Address, and not the NAT Public Address if NAT is
enabled.
• Make sure that users are attempting to log in with a valid user name and password.
• Remember that passwords are case-sensitive; make sure the "Caps Lock" key is off.
• If you are using an Internet Explorer browser, you can want to click the Refresh
button several times to fully load the Java and Java script programs. Also, wait until
Java applet has completely loaded before attempting to log in.
The SonicWALL does not save changes that you have made.
• When configuring the SonicWALL, be sure to click Update before moving to another
window or tab, or all changes will be lost.
• Click Refresh or Reload in the Web browser. The changes can have occurred, but the
Web browser can be caching the old configuration.
Duplicate IP address errors
Duplicate IP address errors occur when the SonicWALL is installed
• Try restarting the router or LAN machines.
• Make sure the LAN is not connected to the WAN port of the SonicWALL.
Machines on the WAN are not reachable.
• Make sure the Intranet settings in the Advanced section are correct.
If these suggestions don’t help, please take a look at the current FAQ (Frequently Asked
Questions) and Troubleshooting Guide on the SonicWALL Web site:
<http://www.sonicwall.com/support>.
integrated_manual.book Page 173 Friday, October 12, 2001 2:56 PM