pep pep User Guide Behind-the-Ear Hearing Instruments 24405_Pep_User_Guide_BTE_UK.indd 1 19.03.
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PEP · USER GUIDE BTE 03 Hearing Instrument Serial Number: Left Right Hearing Instrument Model: Left Right Battery Size: 13 Listening Program # 1 2 3 Listening Environment Multi Control Buttons: Volume and Program Change: r Right Program Change Only: r Right Volume Change Only: r Right Disabled: r Right r Left r Left r Left r Left Preferred Telephone Ear: r Right Ear r Left Ear r Either 24405_Pep_User_Guide_BTE_UK.indd 3 19.03.
04 SONIC · PEP Table of Contents Congratulations on Your Purchase! 07 General Warnings and Safety Guidelines 08 Hearing Expectations 12 Your Pep BTE Hearing Instrument with Earhook 14 Your Pep BTE Hearing Instrument with Thin Tube 15 Putting ON Your Hearing Instrument with Earhook 16 Taking OFF Your Hearing Instrument with Earhook 17 Putting ON Your Hearing Instrument with Thin Tube 18 Taking OFF Your Hearing Instrument with Thin Tube 19 Turning Your Hearing Instrument ON and OFF 20 Changing
PEP · USER GUIDE BTE 05 Using Direct Audio Input and FM 28 Caring for Your Hearing Instruments 30 Cleaning Your Earmold 32 Cleaning Your Thin Tube and Dome 34 Changing the Dome 35 Changing the Thin Tube 36 Environmental Protection 37 Product Approval, Markings and Compliance 38 Cell Phone and Hearing Instrument Compatibility 39 Warranty and Repairs 40 Accessories 41 Common Problems and Solutions 42 Compliance with Requirements for Europe 46 Service 47 24405_Pep_User_Guide_BTE_U
06 SONIC · PEP 24405_Pep_User_Guide_BTE_UK.indd 6 pep 19.03.
PEP · USER GUIDE BTE 07 Congratulations on Your Purchase! With a little practice, you will soon be on your way to better hearing. Your hearing instrument has been programmed to fit your hearing and communication needs. Please read the entire contents of this booklet before using your hearing instruments. It contains instructions and important information about the use and handling of your hearing instruments and batteries.
08 SONIC · PEP General Warnings and Safety Guidelines Familiarize yourself completely with the following general warnings and safety guidelines before using your hearing instruments: · Hearing instruments and batteries can be dangerous if swallowed or improperly used. Such actions can result in severe injury, permanent hearing loss or even fatality. · Hearing instruments should be used only as directed and adjusted by your trained hearing care provider.
PEP · USER GUIDE BTE 09 · Clean your hearing instruments and their parts on a regular basis as recommended. Micro-organisms from unclean instruments may cause skin irritations. · In rare cases, a hearing instrument or earmold may cause a discharge from the ear or allergic reaction. See a physician immediately if these conditions occur. · An earmold is a custom-made product.
SONIC · PEP · In the event that a battery or hearing instrument is swallowed, see a doctor immediately. · Be aware of the possibility that your hearing instruments may stop functioning without notice. Keep this in mind while you circulate in traffic or otherwise depend on warning sounds. · Traffic or other warning sounds may also be reduced in level by a directional microphone when these sounds are coming from behind you.
PEP · USER GUIDE BTE 11 Caution! Warning to Hearing Care Provider and Patient Special care should be taken when fitting and using a hearing instrument with maximum sound pressure capability in excess of 132 dB SPL (IEC 711) since there may be a risk of impairing the remaining hearing of the patient. 24405_Pep_User_Guide_BTE_UK.indd 11 19.03.
SONIC · PEP Hearing Expectations Set Appropriate Expectations It is important that you have the right expectations regarding your hearing instruments. Hearing instruments will give you better hearing, but they are not a cure for hearing loss. People whose expectations are too high (“I thought they would make my hearing normal”) are likely to be disappointed and may give up. Hearing Instruments Can: · Help you hear and understand better in most situations.
PEP · USER GUIDE BTE 13 Be Patient Unlike eyeglasses which correct your vision as soon as you first put them on, hearing instruments need some time for proper adjustment. It may take several weeks or months to completely adjust to your hearing instruments, so try to be patient. Initially, try different listening situations, such as one-on-one conversations with family and friends and conversations with two or three people at home or in quiet settings.
Bernafon Veras IFU micro BTE SONIC · PEP Your Pep BTE Hearing Instrument with Earhook VR_ILU_microBTEwithHook_BW_HI 4 1 5 1 2 6 3 1 Microphones 2 Multi control 3 Direct Audio Input (with an optional DAI adapter) 4 Earhook 5 Sound outlet 6 Battery door Earmold (used with earhook) 1 Tubing 2 Sound outlet 3 Canal 4 Helix 5 Vent 24405_Pep_User_Guide_BTE_UK.indd 14 1 4 2 3 5 19.03.
PEP · USER GUIDE BTE Bernafon Veras IFU micro BTE 15 Your Pep BTE Hearing Instrument VR_ILU_microBTEwithSpira_BW_HI with Thin Tube 5 1 1 6 2 7 3 4 8 9 1 Microphones 2 Multi control 3 Battery door 4 Direct Audio Input (with an optional DAI adapter) 5 Adapter 6 Sound tube 7 Sound outlet 8 Dome 9 Retention lock Left/Right ear marking A color marking inside Red = right the battery door can Blue = left help you distinguish the left and right instruments. 24405_Pep_User_Guide_BTE_UK.indd 15 19.03.
SONIC · PEP Putting ON Your Hearing Instrument Bernafon Veras IFU micro BTE with Earhook VR_ILU_InsertingMicroBTEhook1_BW_HI It takes patience and practice to insert your earmold correctly. If you have difficulty, please consult your hearing care provider. · Hold the earmold by the tubing so that the helix part is pointing straight up and the canal part is pointing at the ear canal entrance.
PEP · USER GUIDE BTE 17 Taking OFF Your Hearing Instrument with Earhook · Lift the hearing instrument from your ear first. · Push the back of your ear with your thumb to loosen the helix part of the earmold, then use your index finger to remove it. · Grasp the helix part of the earmold and twist it forward. · Gently pull the earmold straight out of the ear, holding on to the helix part of the mold. Important! Do not remove the earmold by pulling on the hearing instrument.
SONIC · PEP Bernafon Veras IFU micro BTE Putting ON Your Hearing Instrument with Thin Tube VR_ILU_InsertingMicroBTEspira1_BW_HI · First, position the hearing instrument behind your ear. · Grasp the bend of the sound tube and gently push the dome into your ear canal until the tube rests against the side of your head. · Use your finger to push the retention lock comfortably into the bowl of your ear. · If the sound tube is sticking out from your ear, insert the dome further.
PEP · USER GUIDE BTE 19 Taking OFF Your Hearing Instrument with Thin Tube · Grasp the bend of the sound tube and gently pull the tube and dome out of your ear. · Lift the hearing instrument from behind your ear. Important! Do not remove the sound tube and dome by pulling on the hearing instrument. This might disconnect the device from the sound tube. 24405_Pep_User_Guide_BTE_UK.indd 19 19.03.
SONIC · PEP Turning Your Hearing Instrument ON and OFF Bernafon Veras IFU micro BTE To Turn Your Hearing Instrument ON VR_ILU_OnOffFunctionMicroBTE_BW_HI Close the battery door completely. The hearing instrument will emit one long beep when it starts up. To Turn Your Hearing Instrument OFF Before turning off your hearing instrument, wipe away any moisture with a soft cloth. Then open the battery door slightly until you feel a click. Click “ON” 24405_Pep_User_Guide_BTE_UK.indd 20 Click “OFF” 19.
Bernafon Veras IFU micro BTE 21 PEP · USER GUIDE BTE VR_ILU_MultiControlMicroBTE_BW_HI Changing the Volume To Increase the Volume Give a short press to the upper multi control button, repeating until you reach the desired loudness level. The hearing instrument will beep when you reached the loudest setting. To Decrease the Volume Give a short press to the lower multi control button, repeating until you reach the desired loudness level.
SONIC · PEP Changing the Programs Your hearing instrument can be configured with multiple listening programs. Please see inside the front cover of this User Guide to find out which program(s) have been configured by your hearing care provider. You can change programs as follows: Multi Control Button A long press (about 2 seconds) on either the upper or lower button will cause the listening program to change. You will hear the same number of beeps as the program you are in each time you push the button.
PEP · USER GUIDE BTE 23 Using the Telephone Coil The telecoil helps you hear better when using a telephone or in buildings where inductive loop systems are installed (places of worship, halls, theatres, etc.). When the telecoil is active, you hear directly through the telephone or inductive loop. To access the telecoil, go to your telecoil program. Please see inside the front cover to find out which program is your telecoil program.
SONIC · PEP Using the Telephone Your hearing care professional can assign a telephone program. You can access it by pressing the multi control. Refer to the information inside the front cover to find out how your hearing instruments are configured. 24405_Pep_User_Guide_BTE_UK.indd 24 19.03.
PEP · USER GUIDE BTE 25 Changing the Battery When the battery is low, your hearing instrument will beep at regular intervals. You should be prepared to replace the battery. The time until the hearing Bernafon Veras IFU micro BTE instruments stop working depends on the battery VR_ILU_BatteryReplacementMicroBTEout_BW_HI type and manufacturer. Mercury-free batteries generally cause earlier warning beeps. Before changing the battery, wipe away any moisture with a soft cloth.
Bernafon Veras IFU micro BTE SONIC · PEP VR_ILU_TamperResitantBatteryDrawerCompactBTE_BW_HI Optional Tamper Resistant Battery Door Insert a small screwdriver or a pen into the slit in the bottom of the instrument and push to open. Note! Do not force the battery door beyond its fully opened position. Excessive force can deform the battery door, which will reduce its tamper resistant effectiveness. 24405_Pep_User_Guide_BTE_UK.indd 26 19.03.
PEP · USER GUIDE BTE 27 Important Battery Information · Battery life will vary with conditions of use (for example, batteries will run down faster in noisy environments). · Always keep spare batteries on hand. · A used battery should be replaced immediately. · If you are not going to use your hearing instruments for a few days, remove the batteries. · Any moisture found on a battery should be wiped off immediately with a soft cloth.
SONIC · PEP Using Direct Audio Input and FM A Direct Audio Input (DAI) adapter allows your hearing instrument to receive signals directly from external sources such as TV, personal stereos, etc. An FM Bernafon Veras IFU micro BTE receiver allows your instrument toVR_ILU_DaiFMAdapterOnMicroBTE_BW_HI receive signals directly from an external wireless FM transmitter. Mounting the DAI / FM Adapter · Open the battery door. · Slide the adapter onto the hearing instrument. · Close the battery door.
PEP · USER GUIDE BTE 29 Configuration with DAI or FM Adapter: Memory Number Function 1 Microphone 2 DAI/FM + Microphone 3 DAI/FM only Note! When a DAI adapter is attached, the hearing instrument programs are configured differently. Please see the inside front cover of this User Guide for details. Caution! The safety of hearing instruments with DAI is determined by the external signal source.
SONIC · PEP Caring for Your Hearing Instruments Healthy ears produce cerumen, a waxy substance that can clog your hearing instruments. Please follow these cleaning instructions to prevent wax build-up and ensure optimal performance. Every Night · Check your hearing instruments for ear wax and wipe them clean with a cloth or tissue. · Use the cleaning tool provided to remove wax that may have accumulated in the wax guard or vent opening if you have a custom earmold.
PEP · USER GUIDE BTE 31 · Remove your hearing instruments before applying aftershave, hairspray, oils, perfume, mosquito repellent, lotions, etc. Allow drying time before wearing your hearing instruments. · Protect your hearing instruments by keeping them in the case when you are not wearing them. · Consult your physician if excessive ear wax, skin irritation, or a foreign object prevents you from wearing your hearing instrument. 24405_Pep_User_Guide_BTE_UK.indd 31 19.03.
SONIC · PEP Cleaning Your Earmold If you have an earmold, you should wash them regularly. The hearing instrument itself must never be washed or allowed to get wet! · Handle your hearing instruments over a soft surface to avoid damage in case you drop them. · Disconnect the earmold from the hearing instrument by grasping the end of the earhook firmly with one hand and grasping the tubing firmly with the other hand (Fig. 1). · Pull the tubing away from the earhook.
PEP · USER GUIDE BTE 33 · Use an air puffer to remove any remaining moisture in the tubing (Fig. 2). · When re-attaching the earmold to the hearing instrument, it is important to position it correctly, Bernafon Veras IFU micro BTE as shown in figure 1. VR_ILU_CleaningEarmoldAttachMicroBTE_BW_HI Fig. 1 24405_Pep_User_Guide_BTE_UK.indd 33 Fig. 2 19.03.
SONIC · PEP Cleaning Your Thin Tube and Dome If your hearing instrument has a thin tube instead of an earhook, make sure that the tube and dome are kept free of ear wax at all times. · Grasp the adapter firmly and disconnect the thin tube from the hearing instrument by pulling it off. · Use a soft dry cloth or tissue to clean the outside of the thin tube and dome. · To remove wax from the thin tube, insert the cleaning floss into the connector end.
PEP · USER GUIDE BTE 35 Changing the Dome The dome should be changed regularly. The frequency of dome changes will depend on how fast ear wax builds up on the dome. Spare domes can be obtained from your hearing care provider. · Remove the old dome by pulling it off the end of the thin tube. · With clean fingers, push a new dome as far as possible onto the thin tube. When attached correctly, the dome should touch the plastic ring around the thin tube.
SONIC · PEP Changing the Thin Tube If the thin tube becomes discolored, stiff or brittle, it should be replaced. · Hold the hearing instrument by the adapter and grasp the tube close to the connector. · Pull firmly to remove the old tube. Bernafon Veras IFU micro BTE · Attach the thin tube by pushing it firmly into VR_ILU_ExchangingSpiraMicroBTE_BW_HI the connector 24405_Pep_User_Guide_BTE_UK.indd 36 19.03.
PEP · USER GUIDE BTE 37 Environmental Protection Your hearing instruments contain electronic components subject to the Directive 2002/96/EC on waste electrical and electronic equipment (WEEE). Help to protect the environment by not disposing of your hearing instruments or batteries with your unsorted household waste. Please recycle your hearing instruments and batteries according to your local regulations or return them to your hearing care provider for disposal. 24405_Pep_User_Guide_BTE_UK.indd 37 19.
SONIC · PEP Product Approval, Markings and Compliance All Sonic hearing instruments comply with international standards concerning electromagnetic compatibility. Due to the limited space available on the hearing instruments all relevant approval markings are found in this document. Electromagnetic Interference Your hearing instrument has been thoroughly tested for electromagnetic interference.
PEP · USER GUIDE BTE 39 Cell Phone and Hearing Instrument Compatibility Some hearing instrument users have reported a buzzing sound in their devices when they are using cell phones, indicating that the cell phone and hearing instrument may not be compatible. The compatibility of a particular hearing instrument and cell phone can be predicted by adding the rating for the hearing instrument immunity to the rating for the cell phone emissions (ANSI C63.
SONIC · PEP Warranty and Repairs Your hearing instruments have a limited warranty, covering defects in materials and workmanship. This warranty covers the hearing instruments themselves, but not accessories such as batteries, tubing, domes, earmolds, etc. This warranty is void if a defect is the result of misuse or mistreatment. The warranty is also void if the hearing instruments have been repaired by non-authorized service personnel.
PEP · USER GUIDE BTE 41 Accessories Sonic offers a wide range of optional accessories that may be purchased to enhance your hearing system. Depending on hearing instrument type and local regulations, the following accessories are available: · Cleaning and drying kit · DAI/FM adaptor · Domes for Thin Tube For further information on accessories please contact your hearing care provider. 24405_Pep_User_Guide_BTE_UK.indd 41 19.03.
SONIC · PEP Common Problems and Solutions Problem Possible cause Instrument whistles or squeals Instrument not inserted correctly Ear wax accumulation in ear canal Instrument may be too loose Tubing may be split or improperly connected No volume, level too soft or humming noise 24405_Pep_User_Guide_BTE_UK.
PEP · USER GUIDE BTE Solution y Re-insert instrument al Consult your hearing care provider or physician N 43 Consult your hearing care provider Consult your hearing care provider Check that the battery door is closed completely Insert a fresh battery Increase volume level with control on instrument sition Check to make sure you are in the intended program al Consult your hearing care provider or physician Open and close the battery door several times or clean the battery contacts carefully with
SONIC · PEP Problem Possible cause Whirring noise, fading, weak or motor-boating sounds Battery contacts may be dirty or corroded Moisture in hearing instrument Low battery Instrument switches from ON to OFF periodically 24405_Pep_User_Guide_BTE_UK.indd 44 Low battery 19.03.
PEP · USER GUIDE BTE 45 Solution Open and close the battery door several times or clean the battery contacts with a dry Q-tip Place hearing instrument in Dry-Instrument pack. Remove battery first. Consult your hearing care provider. Insert a fresh battery Insert a fresh battery 24405_Pep_User_Guide_BTE_UK.indd 45 19.03.
SONIC · PEP Compliance with Requirements for Europe This device is in conformance with the requirements of the Directive 93/42/EEC of the Council of the European Communities concerning medical devices, MDD. This is certified by applying this marking. Declarations of conformity are available at: Sonic Innovations, Inc. 2501 Cottontail Lane Somerset, NJ 08873 124405 | UK 24405_Pep_User_Guide_BTE_UK.indd 46 19.03.
PEP · USER GUIDE BTE 47 Service If none of the actions listed in the previous pages correct a problem you may have with your hearing instrument, contact your authorized Sonic service representative. Do not attempt to service your hearing instruments yourself or your warranty may be voided. Place stamp with dispenser name and address here: 24405_Pep_User_Guide_BTE_UK.indd 47 19.03.
World Headquarters Sonic Innovations, Inc. 2501 Cottontail Lane Somerset, NJ 08873 USA + 1 888 423 7834 International Sonic AG Morgenstrasse 131B 3018 Bern, Switzerland + 41 31 560 21 21 Australia Sonic Australia 1/10 Dorsey Street Milton, QLD 4064, Australia Tel: + 61 7 3368 4044 Free call (Australia only) 1800 639 263 France Sonic France Parc des Barbanniers 3 allée des Barbanniers CS 40006 92635 Gennevilliers cedex +33 1 41 88 00 88 Canada Sonic Innovations Canada Ltd.
