User Guide

BEFORE YOU CALL
So that we are able to provide you with the best possible support, please check
the following before calling:
• Make sure you have registered online or sent in your registration card.
• Check to see that the information you need isn’t already covered in the
manual. Appendix B, Troubleshooting, addresses many commonly asked
questions about using Sound Forge XP.
• Verify that you’ve installed your sound card properly in Windows. Refer to
your Windows manual or your sound card’s instructions for information on
correctly installing sound cards.
• Confirm that you have enough editing space available on your hard drive
for the sounds you are editing.
• Have your serial number and type of sound card available to you.
• Use a phone near your computer so that our technicians can walk you
through the answer to your question step-by-step if necessary.
REACHING TECHNICAL SUPPORT
Technical support is free for the 90 days following your first call.After 90 days,
there are a variety of support plans available. For more information on
extended support plans, contact us using any method below.
WEB
www.sonicfoundry.com
Our web page is a valuable resource for program updates, technical
information and support.
INTERNET MAIL
[e-mail]
You may also send us email via the Internet.
FAX
[phone]
You can fax us 24-hours a day.
INTRODUCTION
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