Product Warranty

TECHNICAL ASSISTANCE
Phone: [phone]
Email: [e-mail]
Website: www.sondpex.com
Return Address inquires to:
Customer Services Dept.
Sondpex Corp of America LLC
4185 Route 27
Princeton, NJ 08540
SERVICE (Monday-Friday, 9am-5pm Eastern Standard Time)
In the event that your unit needs repair or service within the duration of the Warranty, you may return
the unit to your authorized SONDPEX dealer or use the following guidelines:
1. Be prepared to state the model number, date of purchase and dealer’s name and address when
calling. Additionally, be prepared to provide the proof of purchase (receipt or bill of sale) to
SONDPEX. The customer service representatives will give out SONDPEX fax number or
address when all requirements are met. Without the proof of purchase (receipt or bill of sale)
from an authorized SONDPEX Dealer, SONDPEX is under no obligation nor have any
responsibility to honor the WARRANTY!!!
2. The original packaging must be used. If the original packaging is unavailable, replacements
can be obtained from SONDPEX for a small fee.
3. Write the return authorization number on the label provided on the opposing page.
4. Carefully tear the label along the dotted line and firmly affix to the product packaging.
5. The risk of loss or damage in transit is the purchaser’s responsibility. SONDPEX IS NOT
RESPONSIBLE.
6. FREIGHT COLLECT SHIPMENTS WILL BE REFUSED!
7. Service or repair after warranty period may incur additional fee.