Installation Instructions

72
46900V001_Rev-D_EN
16. Troubleshooting
16.4 Troubleshooting table
Problem Possible cause Test/check Remedy
The operator opens
the door when the
transmitter or control
device is actuated but
does not close it.
• Photocell and safety
device interrupted
• Check photocell and safety
devices
• Remove obstacle
• The photocell must be aligned
• Have it checked and replaced by a
qualiedspecialist
• Automatic closing
function activated
• Wait to see whether the
operator starts automatically
after 30 seconds
• Automatic closing function
deactivated
• Have the cause corrected by a
trained electrician
Operator cannot be
operated with the
control device.
• No power • Check power supply • Check the power socket with a
different device, for example by
plugging in a lamp
• Limit switch on motor
carriage defective
• Unlock operator and push
motor carriage to the centre of
the track
• Lock operator
• Actuate transmitter
• If the operator still closes the
door but does not open it,
the limit switch is defective
• Have the limit switch replaced by a
qualiedspecialist
• The operator was
unlocked by the
emergency release
mechanism
• Check that the door can be
moved manually
• Pull the emergency release handle
to lock the operator
• Control device
incorrectly connected to
the operator
• Check function of operator
with a transmitter
• Check wiring, correct if necessary
• Transmitter defective • Operator cannot be started
with the transmitter
• Check transmitter power supply
• If necessary, replace the battery of
the transmitter
• If necessary, replace the
transmitter with a new one
• Operator defective • Operator cannot be started
with the transmitter or the
connected control device
• Have operator repaired or
replacedbyaqualiedspecialist
• Electrical supply voltage
outside the approved
range
• Have the mains voltage
checked by a trained
electrician
• Have the cause corrected by a
trained electrician
When a button on
the transmitter is
pressed, the door
does not open or
close.
• Transmitter not
programmed
• Radio LED does not light
up when the transmitter is
operated
• Programme transmitter
• Battery in the
transmitterisat
• Replace the battery of the
transmitter
• Transmitter defective • LED on transmitter does not
light up
• Replace transmitter
Radio command
cannot be
programmed.
• Memory full • All four LEDs for radio blink
cyclically for about 3 seconds
• Memory full, see Chapter
"10.6 Information on Memo"
and "10.8 Deleting a transmitter
button from the radio channel"
MEMO Identier error • Incorrect MEMO • All four LEDs blink cyclically
for a short time and then
go out for a long time. The
operator lighting of the motor
carriage blinks 4 times short
and 4 times long.
• Disconnect operator from the
power supply, unplug Memo,
re-supply operator with power
MEMO device type
error
• System error • All four LEDs blink cyclically
for a long time and then go
out for a short time. If voltage
is present, the operator
lighting of the motor carriage
blinks an additional four times.
• Memo can be deleted via
the Radio button, see Chapter
"10.8 Deleting a transmitter
button from the radio channel"