User's Manual

54
SOMAport Setup Guide
The signal is weak
If you are having any of the following problems, the signal to your
SOMAport may be weak.
 Telephone voice quality is poor or calls are dropped.
 It takes a long time to open a Web page.
 You cannot browse the Internet at all.

To improve reception quality
If the signal strength lights indicate a weak signal or if you are experiencing an
ongoing performance problem, try the following steps.
1
Make sure you have located the SOMAport according to the guidelines listed in
“Choosing the best location for the SOMAport” on page 24.
2
See if a nearby appliance is having an effect on the signal. Do the following for
each appliance, testing one appliance at a time:
i
Turn off the appliance.
ii
While the appliance is off, check the signal strength indicator to see if the
signal improves.

If there is an improvement, reposition either the appliance or the
SOMAport so that they are farther apart. To move the SOMAport, unplug
it, move it, and then plug it in again.

If there is no improvement, turn the appliance back on and try another
appliance.
3
If you cannot improve reception in the SOMAport’s current location, try moving
it to another location that meets the guidelines outlined on page 24.
NOTE:
Unplug the SOMAport before moving it. Once it is positioned in
its new location, plug it back in again. This ensures that the SOMAport
acquires a radio signal that is optimized for the new location.
You may need a booster antenna
Reception can be temporarily affected by severe weather conditions such as heavy
storms, ice, or strong winds. However, if performance problems persist and the
reception quality does not improve, the signal may be affected by one of the
following factors: