User's Manual
Table Of Contents
- Important safety instructions
- Regulatory Notices
- Contents
- Introduction
- Installing the SOMAport
- An overview of the installation
- Unpacking the SOMAport
- Choosing the best location for the SOMAport
- Connecting a computer via Ethernet
- Connecting a computer via USB
- Connecting multiple computers to the SOMAport
- Connecting telephones to the SOMAport
- Connecting the power supply and powering on the SOMAport
- Testing your equipment
- Configuring network settings for Ethernet connections
- Activating full service
- SOMAport Lights
- Troubleshooting and Getting Help
- Index
52
SOMAport Setup Guide
Finding problem causes
Look up the problem you are experiencing and follow the suggested actions. If
the recommenced actions do not fix the problem, call your wireless service
provider for technical support.
Problem Possible causes Action
Computer
It takes a long time to
open a Web page
The signal is weak.
The cable connecting the
computer to the SOMAport is
damaged.
There is Internet congestion.
See “The signal is weak” on page 54.
Replace the cable.
Try again.
You cannot connect
to the Internet
The changed network settings
haven’t taken effect.
The channel has been dropped.
The SOMAport is not receiving
power.
The SOMAport experienced a
fault condition during startup.
There is no connection between
the computer and the SOMAport.
You are using Internet Explorer
and the LAN settings are not
properly configured.
The signal is weak.
Reboot your computer.
Unplug the SOMAport and plug it back
in again.
See “The SOMAport is not getting
power” on page 57.
See “There is a fault condition” on page
56.
See “There is no connection between
the SOMAport and your computer or
hub” on page 58.
See “Internet Explorer LAN settings are
incorrect” on page 62.
See “The signal is weak” on page 54.
Continued