User's Manual

33
FINDING CAUSES OF TELEPHONE PROBLEMS
Look up the problem you are experiencing and follow the suggested
actions. If the recommended actions do not fix the problem, call your
service provider.
Problem Possible causes Action
Irregular dial tone If you hear a series of tones (not a
regular dial tone) before you
attempt a call, the SOMAport has
not yet acquired a signal.
Wait a few minutes and try again.
If you hear a “fast busy” tone after
you attempt to dial a number, you
are in restricted mode.
Activate full service as described in
“Activate Service” on page 26.
No dial tone If your telephone is connected to
line 2 and you hear silence before
dialing a call, you are in restricted
mode.
Activate full service as described in
“Activate Service” on page 26.
Cable connections are not secure. Make sure the telephone cable is
securely connected to the SOMAport
and the telephone.
Telephone cable is inserted into the
SOMAport’s
Ethernet port.
Make sure the telephone is connected
to a telephone jack.
Telephone is broken. Try a telephone that is known to work.
If you were using a cordless
telephone, try using a corded one.
SOMAport experienced a fault
condition during startup.
See “There is a Fault Condition” on
page 35.
SOMAport is not receiving power. See “The SOMAport is Not Receiving
Power” on page 36.
Signal is weak. See “The Signal is Weak” on page 34.
Voice quality is
poor
Signal is weak. See “The Signal is Weak” on page 34.
Telephone is broken. Try a telephone that is known to work.
If you were using a cordless
telephone, try using a corded one.
Calls are dropped Signal is weak. See “The Signal is Weak” on page 34.
sp3.book Page 33 Tuesday, March 28, 2006 5:09 PM