User's Manual

31
R
This chapter describes the problems the SOMAport may exhibit, the
possible causes of those problems, and the actions you should take to fix
them.
Contents
Finding Causes of Computer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Finding Causes of Telephone Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
The Signal is Weak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
There is a Fault Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
The SOMAport is Not Receiving Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
There is a Problem with the Ethernet or USB Cabling . . . . . . . . . . . . . . . . . . . . . . . 37
There is a Problem with the USB Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
The Computer Uses an Old Dial-Up Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Internet Explorer LAN Settings are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Ethernet Network Settings are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
IP address Needs to be Renewed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Troubleshooting
sp3.book Page 31 Tuesday, March 28, 2006 5:09 PM