User's Manual

29
This chapter describes the problems the SOMAport may exhibit, the
possible causes of those problems, and the actions you should take to fix
them.
Contents
Finding Causes of Computer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Finding Causes of Telephone Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
The Signal is Weak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
There is a Fault Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
The SOMAport is Not Receiving Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
There is a Problem with the Ethernet or USB Cabling . . . . . . . . . . . . . . . . . . . . . . . 35
There is a Problem with the USB Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
The Computer Uses an Old Dial-Up Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Internet Explorer LAN Settings are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Ethernet Network Settings are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
IP address Needs to be Renewed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Troubleshooting
sp3.book Page 29 Thursday, July 22, 2004 3:21 PM