User Manual

65
Troubleshooting and Getting Help
Old dial-up
connection is used
Your computer is still set up to
connect to the Internet via dial-up by
default.
 See “The computer uses an old dial-up
connection to connect to the Internet” on
page 74
Telephone
Voice quality is poor
 The signal is weak.
 The telephone is broken.
 If the telephone is connected to
the SOMAport via the in-building
telephone wiring, there may be a
problem with the wiring.
 See “The signal is weak” on page 66.
 Try a telephone that is known to work. If
the telephone is cordless, try using a
corded telephone.
 Connect the telephone directly to the
SOMAport or call the telephone company
to check the wiring in your building.
Calls are dropped
 The signal is weak.  See “The signal is weak” on page 66.
No dial tone
 If you hear a series of tones (not
a regular dial tone) the SOMAport
has not finished booting.
 Cable connections are not
secure.
 The telephone’s telephone cable
is inserted into the SOMAport’s
Ethernet port.
The telephone is broken.
 The SOMAport experienced a
fault condition during startup.
 The SOMAport is not receiving
power.
 The signal is weak.
 You have connected the
SOMAport to your in-building
telephone wiring, however, the
line to which it is connected is
also connected to the telephone
company.
 Wait a few minutes and
try again.
 Make sure the telephone cable is securely
connected to the SOMAport and the
telephone.
 Make sure the telephone is connected to a
telephone jack. See “Connecting a
computer via Ethernet” on page 28.
 Try a telephone that is known to work. If
the telephone is cordless, try using a
corded telephone.
 See “There is a fault condition” on page
68.
 See “The SOMAport is not getting power”
on page 69.
 See “The signal is weak” on page 66.
 Call your wireless service provider.
Problem Possible causes Action