User Manual

Proprietary and Confidential
51
Troubleshooting and getting help
Data transmission problems
Data transmission problems
If you are trying to use the Internet but cannot, check the amber data transmit
LED on the Ethernet port. If it is off while you are trying to use the Internet,
then the SOMAport 140 is not sending data over the network. If there is no
problem with the cabling, this can indicate a problem with your PC
configuration.
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To check the cabling and your PC configuration
1
Make sure there is an Ethernet connection and check the cabling. See
“Network connection problem” on page 49.
2
Make sure the SOMAport 140 is connected to your computer or hub in one of
the following ways.
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The SOMAport 140 is connected directly to a PC using a straight-through
cable.
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The SOMAport 140 is connected to the regular port of a hub using a crossover
cable.
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The SOMAport 140 is connected to the uplink port of a hub using a straight-
through cable.
If the LED is still not lit, there is an electrical problem (WITH WHAT?). Call your
service provider. NEED TO BE CLEAR ABOUT WHAT TO DO NEXT? GO ON?
3
Make sure the SOMAport 140 was assigned an IP address. This is supposed to
happen the first time you turn it on.
a
Check your PC configuration
b
Check that the SOMAport 140 was assigned an IP address.
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If an address was assigned, the account you have with your service
provider may not be set up for Internet access. Go to your service provider’s
registration Web page or call your service provider for details.
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If an address was not assigned, call your service provider for technical
support.
IF you have THEN
Windows 2000
Windows 98
Windows 95