User Manual
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AISWEI New Energy Technology (Yangzhong) Co., Ltd.
No.588 Gangxing Road, Yangzhong, Jiangsu, China
Article 5 Quality Warranty Procedures
5.1 Quality Warranty Request
5.1.1 If any Defect of the Warranted Product occurs within the Warranty Period, the Customer
shall, within thirty (30) days upon occurrence of the Defect, submit the written Defect
notice and relevant information as well as written evidencing documents in the manner
designated by AISWEI in writing (including but not limited to through the service line of
AISWEI). The aforesaid information and written evidencing documents shall include
without limitation to:
(1) Type and serial number of the Defective Product;
(2) Information of the Defect and the configuration of the power station;
(3) Any and all the agreements, invoices and quality warranty vouchers related to the
Defective Product; and
(4) Other information and/or documents as required by AISWEI in writing.
5.1.2 Before all the information and documents under Article 5.1.1 are fully submitted, AISWEI
is entitled to reject to provide the Customer with any QW Services.
5.2 Defect Diagnosis
Upon receiving the Customer’s Defect notice and confirming all the information and documents
under Article 5.1.1 are fully submitted, AISWEI will conduct an analysis and diagnosis on the Defect
(“Defect Diagnosis”). If AISWEI needs to make an inspection on the Defective Product in the course
of Defect Diagnosis, the Customer shall promptly provide the Defective Product to AISWEI in an
appropriate transportation manner as required by AISWEI in writing. If AISWEI confirms that the
Warranted Product does not have any Defect upon Defect Diagnosis, it will notify the Customer in
writing and request the Customer to assume the reasonable expenses incurred to AISWEI for Defect
Diagnosis. The Customer’s submission of the Defect notice to AISWEI shall be deemed as that the
Customer has agreed to assume the aforesaid reasonable expenses in case of nonexistence of Defect
of the Warranted Product.
5.3 Provision of QW Services
5.3.1 If, upon Defect Diagnosis, the Warranted Product has Defect and the quality warranty
conditions under Article 3.1 of this QWA are met, AISWEI will, according to the Defect
status, provide the Customer with the QW Services under Article 4 at AISWEI’s own
discretion.
5.3.2 If the Defective Product needs to be repaired or replaced, AISWEI is entitled to use spare
parts or refurbished parts to repair or replace the Defective Product. The replaced or
repaired Warranted Product shall continue to enjoy the remaining original Warranty Period
of the Warranted Product. The Warranty Period shall commence upon receipt of the
replaced or repaired Warranted Product by the Customer.