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Remove the Device with the question mark manually from Other

Devices in the Windows Hardware Manager

Once you have removed all the devices from the Windows

Hardware Manager, please remove the GPRS modem from your

computer first, and then re-install the program.

Note: The Solomon GPRS Modem is using Motorola GPRS

chipset, it is quite all right to see "Motorola Phone (I250-000)"

during the installation.

If you are using a PCMCIA (or other form) to USB

conversion card and the computer failed to detect the GPRS

modem, please check the hardware first.

Please make sure the GPRS modem is plugged into the USB

port completely.