User's Manual

Solectek, at its discretion, will replace a unit with a new or refurbished unit and ship via Standard
Overnight Service. Customer’s faulty unit shall be returned to Solectek within 30 days, as
described in the Logistics section below. In the event that the faulty unit is not returned in the
stated time frame, or if upon inspection by Solectek, the faulty unit is determined to be outside the
scope of the Warranty Terms above, Customer shall be invoiced for the cost of the replacement
unit.
Out of Warranty Repairs
Out of warranty repairs are available for a fee to all customers. Please contact Solectek for rates
applicable to your specific product.
Logistics
1) Customer calls Solectek Technical support line at [phone] x 6, or sends email to
[e-mail] to initiate the RMA process. Solectek staff make all fault determinations
and authorizations.
2) Requests should include the following information:
i) Customer name, address and telephone number.
ii) Name of the Retailer for product and the purchase date.
iii) Model #.
iv) Serial #.
v) Length of Time unit was field deployed.
vi) A brief description of the issue.
vii) Return shipping address, if different from item #1.
3) Solectek provides RMA number within 5 days of request from customer.
4) Customer returns product to Solectek in the original box, or equivalent. A valid RMA is required
prior to any return. The RMA# should be prominent on the box when shipped to:
Solectek Corporation
6370 Nancy Ridge Drive, Suite 109
San Diego, CA 92121
RMA#
5) Upon receipt, Solectek will process and return ship the faulty unit to the customer within 4
weeks.