User's Guide

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Contact Information
If the information in this Users’ Guide does not answer your questions, please contact
SOLECTEK Corporation’s Technical Support Department. Our friendly and knowl-
edgeable Technical Support staff is available to answer your questions Monday through
friday, 8:00 a.m. to 5:00 p.m., Pacific Time. If you prefer, you can submit questions to
our 24-hour fax number or by e-mail.
Voice support: [phone]
24-hour fax number: [phone]
E-mail address: [e-mail]
To handle your call as quickly and effectively as possible, please have the following
information ready before you call.
• The model you are using (SkyWay Bridge/Router).
• The type of Ethernet connection your SkyWay Bridge/Router has (10BaseT or
100BaseF).
• The network to which you are connected (for example, Novell NetWare,
version xx).
• The application you were using when you encountered the problem (for
example, Word for Windows, version 7.0).
• Any symptoms or error codes that accompanied the problem (for example,
activities were suspended or a “123ABC” error code appeared.).
• The results of the most recent bench test (see page xxx).