User Manual

Table Of Contents
Issue 2020-03 REV1 18
9. Basic Troubleshooting
9.1 Scooter not turning on
Please check the key is inserted into the switch and turned to the on position
Check it if the battery is fully charged, if not charge the battery until the charger light turns green
If the battery capacity is insufficient, please increase the charging time/cycles.
If the issue continues, then battery may need testing. Please contact the sellers store
9.2 Scooter “cut outs” when you are driving it
Battery line may be loose
Motor carton bush is damaged
Please contact your retailer
9.3 Speed suddenly slows down when driving
Battery capacity is insufficient.
Battery aging
Please note: If you have any problems and are unsure on how to best resolve them. Please contact your
retailer for further information.
10 Maintenance
Given that the Solax scooter is a moving piece of equipment it is recommended to get it serviced by a trained service
technician on a regular basis. The service technician will check the following.
Please note: we recommend an annual service of your scooter. Services should ONLY be carried out by trained
technicians
The connection of the battery and electrodes
Ensure the electrode connections are tight and have no corrosion.
The battery should be placed flat inside the battery holder.
Wire Connector
Check all the wire connectors regularly.
Check all the wiring insulation condition, including the plug of the charger regularly.
Repair or change the damaged connector and connector joint.
ABS Plastic Cover
Control panel, front cover, footboard, and back cover are all made by durable ABS plastic with baking finish on the
surface. Do not use oil or other chemical liquids to wipe the scooter. To prevent the electrical components from
damage, do not wash the scooter from the tap directly.
Bearings and Motor/ Transmission Parts
The components have injected lubricant and are sealed; therefore, it is unnecessary to inject lubricant anymore.
Protect all the electronic components from moisture, such as control panel, battery charger and other electric
controlled components.
If some components become damp, please dry it before use.