Installation Guide

Bit
Location
Error Message Cause and Troubleshooting
Ethernet (LAN) Connection on page 101
2nd
DHCP Failed, or Invalid DHCP
Config
IP settings issue. Check the router and
inverter configuration. Consult your
network IT.
3rd Gateway Ping Failed
Ping to router failed. Check the physical
connection to the switch/router. Check
that the link LED at the router /switch is
lit (indicating phy-link). If OK - contact
your network IT, otherwise replace the
cable or change it from cross to straight
connection.
4th G Server Ping Failed
Ping to google.com failed. Connect a
laptop and check for internet
connection. If internet access is
unavailable, contact your IT admin or
your internet provider.
5th
Server x Ping Failed
Ping or connection to SolarEdge server
failed. Check the SolarEdge server
address, under LAN Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator
whether a firewall or another device is
blocking transmission.
6th
7th

8th Tcp Connect. Failed
Power Optimizer Troubleshooting
If the inverter status screen indicates that not all power optimizers are
paired or not all are reporting (P_OK xxx/yyy, and x<y), those optimizers
can be identified through the LCD. Refer to
https://www.solaredge.us/sites/default/files/non_reporting_power_optimizers.pdf
StorEdge Solution with Backup MAN-01-00262-1.5
124 Power Optimizer Troubleshooting