Installation Guide

Appendix A: Troubleshooting
This appendix describes how to troubleshoot StorEdge-related errors.
Communication Troubleshooting
When a battery and a meter are connected (2 devices connected to the same bus), the
following should appear in the Communication status screen:
            D e v  P r o t  # #
R S 4 8 5 - 1 < M L T > < 0 2 > < 0 2 >
Z i g B e e < - - - > < - - > < - - >
Device type, number and protocol are displayed incorrectly
If one or more of the following occurs, the meter(s) or the battery are not
communicating with the inverter:
If Dev is not MLT (Multi) , the system is not pre-configured and requires full
configuration. Configure the system as described in Configuring the RS485 Bus for
Battery and Meter Connection on page 111.
If ## < 02, the meter and/or the battery are not configured correctly. Check the
configuration.
If Prot < 02, the meter and/or the battery is not communicating correctly. Check
the configuration and wiring connection.
If Prot = ##– the battery and meter are configured and communicating properly.
Troubleshooting Ethernet Communication
When using Ethernet communication, use the Server Communication Status window
to identify the location of the error:
S e r v e r : L A N  < S _ O K >
S t a t u s :       < O K >
    x x x x x x x x
< E R R O R M E S S A G E >
xxxxxxxx is a string of 1s and 0s showing an eight-bit communication connection
status. 1 indicates OK and 0 indicates an error.
Bit
Location
Error Message Cause and Troubleshooting
1st LAN Disconnected
Physical connection fault. Check the
cable pin-out assignment and cable
connection. Refer to Creating an
Appendix A: Troubleshooting 123
StorEdge Solution with Backup MAN-01-00262-1.5