Install Manual

Error Message Cause and Troubleshooting
LAN cable disconnected
Physical connection fault. Check the cable pin-out
assignment and cable connection.
No DHCP
IP settings issue. Check the router and inverter
configuration. Consult your network IT.
Configure Static IP or set to DHCP
Gateway not responding
Ping to router failed. Check the physical connection to
the switch/ router. Check that the link LED at the router
/switch is lit (indicating phy-link). If OK - contact your
network IT, otherwise replace the cable or change it
from cross to straight connection.
No Internet connection
Ping to google.com failed. Connect a laptop and check
for internet connection. If internet access is
unavailable, contact your IT admin or your internet
provider.
No connection to SolarEdge servers
Ping or connection to SolarEdge server failed. Check
the SolarEdge server address, under LAN Conf sub-
menu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether a
firewall or another device is blocking transmission.
Troubleshooting RS485 Communication
l IfthemessageRS485 Master Not FoundappearsintheStatusscreen,checktheconnectionstothe
masterdeviceandfixifrequired.
l IfafterslavedetectionthenumberofslavesdisplayedforthemasterunderRS485-X
ConfèSlave Detectislowerthantheactualnumberofslaves,refertothefollowing
applicationnotetoidentifymissingslavesandtroubleshootconnectivityproblems:
https://www.solaredge.com/sites/default/files/troubleshooting_undetected_
RS485_devices.pdf

Additional Troubleshooting
1. Checkthatthemodemorhub/routerisfunctioningproperly.
2. Checkthattheconnectiontotheinternalconnectoronthecommunicationboardisproperlydone.
3. Checkthattheselectedcommunicationoptionisproperlyconfigured.
4. UseamethodindependentoftheSolarEdgedevicetocheckwhetherthenetworkandmodemare
operatingproperly.Forexample,connectalaptoptotheEthernetrouterandconnecttothe
Internet.
5. Checkwhetherafirewalloranothertypeofnetworkfilterisblockingcommunication.
Appendix A: Errors and Troubleshooting
-Three Phase System Installation Guide MAN-01-00527-1.1
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