Installation Guide

Appendix A: Errors and Troubleshooting
This appendix describes general system problems, and how to troubleshoot them. For
further assistance, contact SolarEdge Support.
Troubleshooting Communication
Troubleshooting Ethernet Communication
When using Ethernet communication, use the Server Communication Status window
to identify the location of the error:
S e r v e r : L A N  < S _ O K >
S t a t u s :       < O K >
    x x x x x x x x
< E R R O R M E S S A G E >
xxxxxxxx is a string of 1s and 0s showing an eight-bit communication connection
status. 1 indicates OK and 0 indicates an error.
Bit
Location
Error Message Cause and Troubleshooting
1st LAN Disconnected
Physical connection fault. Check the cable pin-
out assignment and cable connection. Refer to
Creating an Ethernet (LAN) Connection on
page 74
2nd DHCP Failed, or Invalid DHCP Config
IP settings issue. Check the router and
configuration. Consult your network IT.
3rd Gateway Ping Failed
Ping to router failed. Check the physical
connection to the switch/router. Check that the
link LED at the router /switch is lit (indicating phy-
link). If OK - contact your network IT, otherwise
replace the cable or change it from cross to
straight connection.
4th G Server Ping Failed
Ping to google.com failed. Connect a laptop and
check for internet connection. If internet access is
unavailable, contact your IT admin or your
internet provider.
Appendix A: Errors and Troubleshooting 81
EV Charging Single Phase Inverter Guide MAN-01-00404-1.2