Energy Hub with Prism Technology Installation Guide

If after follower detection the number of followers displayed for the
leader under RS485-2 ConfèFollower Detect is lower than the
actual number of followers, refer to the following application note to
identify missing followers and troubleshoot connectivity problems:
https://www.solaredge.com/sites/default/files/troubleshooting_
undetected_RS485_devices.pdf

Additional Troubleshooting
1. Check that the modem or hub/router is functioning properly.
2. Check that the connection to the internal connector on the communication board is
properly done.
3. Check that the selected communication option is properly configured.
4. Use a method independent of the SolarEdge device to check whether the network
and modem are operating properly. For example, connect a laptop to the Ethernet
router and connect to the Internet.
5. Check whether a firewall or another type of network filter is blocking
communication.
Power Optimizer Troubleshooting
Malfunction Possible Cause and Corrective Action
Pairing failed
Power optimizers are shaded.
If you connected the inverter to the monitoring
platform, retry pairing remotely (during
sunlight). Make sure to leave the inverter
ON/OFF/P switch ON and that S_OK appears in
the status screen.
String voltage is 0V
Power optimizer (s) output is disconnected.
Connect all power optimizer outputs.
Single Phase Energy Hub Inverter with Prism Technology MAN-01-00671-1.3
64 Power Optimizer Troubleshooting