Installation Guide

Appendix A: Errors and Troubleshooting
Thisappendixdescribesgeneralsystemproblems,andhowtotroubleshootthem.Forfurtherassistance,
contactSolarEdgeSupport.
Troubleshooting Communication
Troubleshooting Ethernet Communication
WhenusingEthernetcommunication,usetheServer Communication Statuswindowtoidentifythe
locationoftheerror:
S e r v e r : L A N < S _ O K >
S t a t u s : < O K >
x x x x x x x x
< E R R O R M E S S A G E >
xxxxxxxx isastringof1sand0sshowinganeight-bitcommunicationconnectionstatus.1indicatesOK
and0indicatesanerror.
Bit
Location
Error Message Cause and Troubleshooting
1st LANDisconnected
Physicalconnectionfault.Checkthecablepin-
outassignmentandcableconnection.Referto
Creating an Ethernet (LAN) Connectionon
page55
2nd DHCPFailed,orInvalidDHCPConfig
IPsettingsissue.Checktherouterand
configuration.ConsultyournetworkIT.
3rd GatewayPingFailed
Pingtorouterfailed.Checkthephysical
connectiontotheswitch/router.Checkthatthe
linkLEDattherouter/switchislit(indicating
phy-link).IfOK-contactyournetworkIT,
otherwisereplacethecableorchangeitfrom
crosstostraightconnection.
4th GServerPingFailed
Pingtogoogle.comfailed.Connectalaptop
andcheckforinternetconnection.Ifinternet
accessisunavailable,contactyourITadminor
yourinternetprovider.
5th
ServerxPingFailed
PingorconnectiontoSolarEdgeserverfailed.
ChecktheSolarEdgeserveraddress,underLAN
Confsubmenu:
Address:prod.solaredge.com
Port:22222
Checkwithyournetworkadministratorwhether
afirewalloranotherdeviceisblocking
transmission.
6th
7th
8th TcpConnect.Failed
Single Phase Inverter with HD-Wave Technology Installation MAN-01-00306-1.1
62
Appendix A: Errors and Troubleshooting