Install Manual

Error 3x6B Battery
communication
error
Make sure the RS485 and En wires between the battery
and inverter are correctly connected.
Make sure the battery is correctly configured, as
explained in Configuring Communication with Other
Devices on page 48.
Error 3x6C Battery internal
error
Contact SolarEdge support.
Troubleshooting Communication
Troubleshooting Ethernet (LAN)Communication
The possible errors and their troubleshooting are detailed in the following table:
Error Message Possible Cause and Troubleshooting
LAN cable disconnected
Physical connection fault. Check the cable pin-
out assignment and cable connection.
No DHCP
IP settings issue. Check the router and inverter
configuration. Consult your network IT.
Configure Static IPor set to DHCP
Gateway not responding
Ping to router failed. Check the physical
connection to the switch/ router. Check that
the link LED at the router /switch is lit
(indicating phy-link). If OK - contact your
network IT, otherwise replace the cable or
change it from cross to straight connection.
No Internet connection

Ping to google.com failed. Connect a laptop
and check for internet connection. If internet
access is unavailable, contact your IT admin or
your internet provider.
Troubleshooting RS485 Communication
If the message RS485 Leader Not Found appears in the Status screen, check the
connections to the leader device and fix if required.
Appendix A: Errors and Troubleshooting 63
Single Phase Energy Hub Inverter with Prism Technology MAN-01-00671-1.2