Install Manual

Energy Hub Inverter Troubleshooting
Malfunction Description or
Possible Cause
Corrective Action
Battery SOE
(state of
energy)is
below 10%,
while solar
power is
being
produced
Continuous
discharge; no
charging

Preform a battery self-test as explained in Running a
Battery Self-test on page 49. If the battery self-test is
successfully passed, contact SE support.
If the battery cannot be charged, check the battery
manufacturing date: Identify battery PN. For example:
R15563P3SSEG11703177032 (R15563P3SSEG1
YYMMDDLNNN); From battery PN identify the
production date: In the example above, the
manufacturing date is YY = 17, MM = 03, DD = 17
Contact LG Chem regional customer service for
technical assistance.
No power to
backed-up
loads during
a power
outage
The loads are
not backed up.
Check the following:
The inverter is producing power.
The Backup function is enabled, as explained in
Enabling StorEdge Applications on page 50.
No error messages are displayed in SetApp.
Backed-up load circuit breakers are on.
The Backup Interface is in the Backup mode (the
green LED on the Backup Interface is continuously
ON).
The inverter
does not
turn on.
External
shutdown is on.
If an external shutdown switch is installed, make sure
it is in the ON position.
If no external shutdown switch is installed, make sure
the external shutdown short circuit jumper in the
Backup Interface is installed.
Battery self-
test failed
Wrong battery
connections
Make sure the DCcables, RS485 and En wires between
the battery and inverter are correctly connected.
Single Phase Energy Hub Inverter with Prism Technology MAN-01-00671-1.2
62 Energy Hub Inverter Troubleshooting