Energy Hub with Prism Technology Installation Guide

Malfunction Possible Cause and Corrective Action
String voltage not 0V but lower than
number of optimizers
Power optimizer(s) not connected in the string.
Connect all power optimizers.
Panel(s) not connected properly to power
optimizer inputs (not applicable to smart panels).
Connect the panels to the optimizer inputs.
String reverse polarity.
Check string polarity using a voltmeter and
correct if needed.
String voltage is higher than number
of optimizers
WARNING!
If the measured voltage is too
high, the installation may not
have a safe low voltage.
PROCEED WITH CARE! A
deviation of ±1% per string is
reasonable.
AVERTISSEMENT!
Si la tension mesuree est trop
haute, la tension basse de
securite pourrait manquer
dans l’installation.
REDOUBLEZ DE
PRECAUTION. Une deviation
de ±1% par string est
raisonnable.
Extra power optimizer(s) connected in the string
(not applicable to smart panels).
Check if an extra power optimizer is connected in
the string. If not – proceed to next solution.
A panel is connected directly to the string,
without a power optimizer (not applicable to
smart panels).
Verify that only power optimizers are connected
in the string and that no panel outputs are
connected without a power optimizer. If the
problem persists, proceed to the next step.
Power optimizer(s) malfunction.
1. Disconnect the wires connecting the power
optimizers in the string.
2. Measure the output voltage of each power
optimizer to locate the power optimizer that
does not output 1V safety voltage. If a
malfunctioning power optimizeris located,
check its connections, polarity, panel, and
voltage.
3. Contact SolarEdge Support. Do not continue
before finding the problem and replacing the
malfunctioning power optimizer. If a
malfunction cannot be bypassed or resolved,
skip the malfunctioning power optimizer,
thus connecting a shorter string.
Appendix A: Errors and Troubleshooting 65
Single Phase Energy Hub Inverter with Prism Technology MAN-01-00671-1.3