Installation Manual

Chapter 3: Configuring Cellular Communication
CDMA Cellular Installation Guide - MAN-01-00194-1.3
20
Error message
Description
Troubleshooting
DNS Failed
The DNS request that
was forwarded to the
cellular network
provider has failed, or
there is a problem in
the DNS registration on
the SolarEdge server.
Contact SolarEdge support.
TCP Connect.
Failed
Connection to the
SolarEdge server has
failed.
Contact SolarEdge support.
S_OK is not
displayed
Communication with
the SolarEdge
monitoring server is not
established.
Verify that none of the above
errors appear. To force
communication with the server,
scroll to the Communication
menu and re-select Cellular.
LED Indications
LED functionality
Description
Troubleshooting
All LEDs are OFF
The modem is not
connected properly
Check that the cellular
modem is installed properly:
All the pins are inserted in
the correct location and not
shifted.
The modem is
damaged
Contact SolarEdge support
The modem power
LED is ON, but
one or more of the
other LEDs is OFF
The modem is
damaged
Contact SolarEdge support