Installation Manual

Chapter 3: Configuring Cellular Communication
CDMA Cellular Installation Guide - MAN-01-00194-1.3
19
Troubleshooting
The Inverter is not Starting Up
If the inverter is not starting up, the modem may have been installed
in an inverter with an incompatible CPU software version.
Check if the modem is installed, remove it and upgrade the inverter
as described in Chapter 1: Software Compatibility Check and
Upgrade. Install the modem.
Error Messages in the LCD
Error message
Description
Troubleshooting
No modem
detected
The internal modem is
not communicating with
the communication
board.
Check that the cellular modem
is installed properly: All the pins
are inserted in the correct
location and not shifted.
Not activated
The cellular modem is
not activated for use.
Contact SolarEdge support.
Not registered
The cellular modem is
not registered to a
network provider.
 Check antenna connection
or change antenna location.
 Contact SolarEdge support.
No signal
No cellular signal is
received.
 Check that the cable is
connected properly to both
modem and antenna.
 Check for any damage to
the cable or connectors.
 Try relocating the antenna.
 Check that there is cellular
coverage in your area.