Installation

Color 1 Color 2
Error
#
Description Troubleshooting
Orange
Orange
4
Internet Ping
Failed (to
Google
server)
Connect a laptop to the home router and check
for internet connection. If internet access is
unavailable, contact your IT admin or your
internet service provider.
If internet access is available, contact SolarEdge
Support.
Orange
Blue
5
Server Ping
Failed
Ping or connection to SolarEdge server failed.
Check with your network administrator whether a
firewall or another device is blocking transmission.
If internet access is available, contact SolarEdge
Support.
Green Green
6 No fault N/A
Blue Red
7
Low uplink
Wi-Fi
reception
Low Wi-Fi signal received by the gateway/
Repeater.
Check that the gateway/ Repeater is plugged in,
or reduce the distance between the devices.
Blue Orange
8
Low
downlink
Wi-Fi
reception
Low Wi-Fi signal received by the Repeater.
Check that the gateway/ Repeater is plugged in,
or reduce the distance between the devices.
To prevent nterference with home Wi-Fi network:
Relocate the Wireless Gateway away from the home router at the maximum possible
distance.
Power OFF and ON the home router to enable its auto-channel selection capability
to switch to a different channel.
Perform the following steps:
1. Access the Wireless Gateway Maintenance web page as described in (page
Accessing the Wireless Gateway Maintenance Web Page on page 16).
2. Select the Wi-Fi Channel Select option in the Device Properties table.
3. From the drop-down menu, select the required channel (preferred channels are 1
and 11).
Chapter 4: Status, Errors and Troubleshooting 21
Wireless Gateway and Wireless Repeater Installation Guide MAN-01-00559-1.6