Installation Guide

Appendix A: Troubleshooting the Meter
This appendix describes how to troubleshoot meter-related installation and
performance issues.
To troubleshoot the meter using SetApp, refer to Troubleshooting the Meter using
SetApp on page 29.
To troubleshoot the meter using the device display, refer to Troubleshooting the
Meter using the Device Display on page 32.
Troubleshooting the Meter using SetApp
Communications Failure
The following are indications of a connectivity failure between the inverter and the
meter:
If NC (not connected) appears for a meter in the RS485-1 or RS485-2 sub sections of
the Communication page, the meter is not communicating with the inverter.
Communication
LAN
Connected
RS485-1
Modbus
2 of 2
RS485-2
SE Slave
None
Cellular
N/A

ZigBee
NC
If the following error message appears in the bottom left-hand corner of the
Inverters section of the Status page: "Error 3x6E: Meter Comm. Error"
Appendix A: Troubleshooting the Meter 29
Energy Meter with Modbus Connection MAN-01-00270-1.3