Instructions for use

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'BMUBPSFDJQJFOUFEBCPSSB $0-026&03&$*1*&/5&/0-6("3"NÈRVJOBOÍPQFSNJ-
UFUJSBSNBJTDBGÏTTFNRVFUFOIBDPMPDBEPPSFDJQJFOUFEF
CPSSB
'BMUBPHSVQPEJTUSJCVJEPS
$0-026&0(3610%*453*#6*%03"NÈRVJOBOÍPQFSNJ-
UFUJSBSNBJTDBGÏTTFNRVFUFOIBDPMPDBEPPHSVQPEJTUSJ-
CVJEPS
'BMUBEBCBOEFKBEFSFDPM-
IBEFHPUBT
$0-026&"#"/%&+"%&3&$0-)"%&(05"4"NÈRVJOB
OÍPQFSNJUFUJSBSNBJTDBGÏTTFNRVFUFOIBDPMPDBEPB
CBOEFKBEFSFDPMIBEFHPUBTOPMVHBS
%FTDBMDJGJDBÎÍP
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DPOUJOVBSBUJSBSDBGÏNBTBWJTBRVFÏBDPOTFMIÈWFMSFBMJ[BS
BEFTDBMDJGJDBÎÍPEBNÈRVJOB
-JNQF[BEBCBOEFKBBP
GJOBMJ[BS P QSPDFTTPEF
EFTDBMDJGJDBÎÍP
&47";*&"#"/%&+"%&3&$0-)"%&(05"4&&/$)"$0.
«(6"-*.1"0%&1»4*50%&«(6""NÈRVJOBBDBCPVEF
EFTDBMDJGJDBSBTDPOEVUBTFWFSUFVPBHFOUFEFTDBMDJGJDBEPS
OBCBOEFKBEFSFDPMIBEFHPUBTRVFGJDBDIFJB1SJNFJSP
EFWFFTWB[JBSTFFEFQPJTFODIFSPEFQØTJUPEFÈHVBDPN
ÈHVBMJNQBQBSBFGFDUVBSBMBWBHFN
"MHPOÍPFTUÈBGVODJPOBS
DPSSFDUBNFOUF
3&*/*$*&040'58"3&%".«26*/"EFTMJHBOEPPJOUFS-
SVQUPSQSJODJQBMQPTJÎÍPiwFTQFSFBMHVOTTFHVOEPTF
MJHVFBOPWBNFOUF4FEFQPJTEFEFTMJHBSFWPMUBSBMJHBSB
NÈRVJOBPTÓNCPMPQFSTJTUJS/&$&44*5"%&-&7"3".«26-
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"6503*;"%0"NÈRVJOBOÍPSFBMJ[BSÈOFOIVNBGVOÎÍP
TFNRVFUFOIBTJEPSFQBSBEB
/PUB
2VBOEPBTJUVBÎÍPEFBWJTPUJWFSTJEPSFTPMWJEBBNÈRVJOB
WPMUBBFTUBSQSPOUBQBSBUJSBSDBGÏ
20 PROBLEMA-CAUSA-SOLUÇÃO
Problema Causa Solução
"NÈRVJOBOÍPMJHB "NÈRVJOBOÍPFTUÈMJHBEBËSFEF
FMÏDUSJDB
1SFTTJPOFPJOUFSSVQUPSQPTJÎÍPi*wMJHBEB
7FSJGJRVFPDBCPFBGJDIBBMJHBÎÍPEPNF-
TNPËSFEF
4FDPOUJOVBSTFNMJHBSMFWFBNÈRVJOBB
VNTFSWJÎPEFBTTJTUÐODJBBVUPSJ[BEP
0QSJNFJSPDBGÏOÍPÏEFCPBRVBMJ-
EBEF
"QSJNFJSBWF[RVFPNPJOIPFOUSB
FNGVODJPOBNFOUPOÍPWFSUFRV-
BOUJEBEFTVGJDJFOUFQBSBPHSVQP
EJTUSJCVJEPS
%FJUBSGPSBFTUFDBGÏ%FQPJTEFBMHVOT
DJDMPTRVFBDBGFUFJSBOFDFTTJUBQBSBTF
BEBQUBSBPHSÍPVUJMJ[BEPPTSFTUBOUFT
DBGÏTWÍPTBJSTFNQSFCFN
2VBOEPMJHPBNÈRVJOBTBJVNQP-
VDPEFÈHVBTVKB
"NÈRVJOBSFBMJ[BVNBBVUPMJN-
QF[BEBTDPOEVUBTQBSBBTTFHVSBS
VNDBGÏØQUJNPMJWSFEFSFTUPTPV
QØEFDBGÏTBOUFSJPSFT
/ÍPDPMPRVFBDIÈWFOBTFNRVFBNÈRV-
JOBUFOIBSFBMJ[BEPBBVUPMJNQF[B
1_05_CA4816-48017_PT.indd 107 9/7/10 09:10:44