Use and Care Manual

SOL-LUX EOS MOBILE APP USER GUIDE
Frequently Asked Questions 27
4.4.3 WHEN MY SCHEDULED DAILY RETRACT TIME OCCURS?
Possible reasons:
 Vacation Mode is ON.
o If Vacation Mode is toggled ON (Schedule screen page 16) and the current date falls
between the start and end dates set, your Eos awning will disregard scheduled events and
autonomous functions.
 Service Mode is active.
o If Service Mode is toggled ON (Service screen page 19), the autonomous functions, Home
screen controls, daily scheduled events and vacation mode are disabled.
 Power cycled.
o When power is cycled (the battery is disconnected and reconnected) the scheduled settings
are not saved and must be entered again after the power cycle.
 Movement obstructed.
o Go to the Service screen and check the notifications. Clear the awning of any obstructions.
If the obstruction occurred during extend press the “Retract” button to clear the error. If the
obstruction occurred during retract press the “Extend” button to clear the error.
Note: In the event you need to retract your Eos awning for any reason and app controls fail to retract
the awning, you can manually close it by pushing the lead rail toward the cassette. The fabric will
automatically roll up into the cassette and lock the lead rail in place.
4.5 WHY IS MY AWNING NOT CALIBRATING?
Possible reasons:
 Awning is not level.
o During calibration, the awning will check its position on extend and retract. If the awning
attempts to calibrate while in an incorrect position, it will fail calibration. Remount the awning
and attempt calibration again.
 Awning battery charge is too low.
o To conserve power during low battery conditions, the Eos awning will disregard most
commands. Check the battery icon on the Home screen to confirm. If the awning sounds
three long beeps after attempting calibration, the battery charge is too low.
 Awning battery temperature is too hot or too cold.
o To protect itself, the awning will disregard most commands if the temperature falls outside of
an acceptable range. If the awning sounds four long beeps after attempting calibration, the
battery temperature is outside acceptable levels.
 Obstruction present.
o Go to the Service screen and check the notifications. Clear the awning of any obstructions.
If the obstruction occurred during extend press the “Retract” button to clear the error. If the
obstruction occurred during retract press the “Extend” button to clear the error.
 High wind is detected.
o If wind or excessive motion is detected during extension while calibrating, then the awning
will immediately retract, sound one long beep, and fail calibration. It will automatically
reattempt calibration later until a successful calibration is completed.