User`s guide

7. Please wait for a few minutes while BitDefender gathers product related

information. This information will help our engineers find a solution to your

problem.

Click Next.

8. Click Finish to send the information to the BitDefender Customer Care

Department. You will be contacted as soon as possible.

If you cannot access the necessary information using the BitDefender product,

please refer to our online knowledge base:

1. Go to http://www.bitdefender.com/help. The BitDefender Knowledge Base hosts

numerous articles that contain solutions to BitDefender-related issues.

2. Search the BitDefender Knowledge Base for articles that may provide a solution

to your problem.

3. Read the relevant articles or documents and try the proposed solutions.

4. If the solution does not solve your problem, use the link in the article to contact

BitDefender Customer Care.

5. Contact the BitDefender support representatives by e-mail, chat or phone.

Support

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BitDefender Total Security 2011