Manualshelf

User`s guide

ManualsBrandsSOFTWIN ManualsSoftwareTotal Security 2011, RNW, DE, 5u, 1Y
241242243244245246247248249250
42. Support
BitDefender strives to provide its customers with an unparalleled level of fast and
accurate support. If you experience any issue with or if you have any question about
your BitDefender product, you can use several online resources to quickly find a
solution or an answer. Or, if you prefer, you can contact the BitDefender Customer
Care team. Our support representatives will answer your questions in a timely
manner and they will provide you with the assistance you need.
42.1. Online Resources
Several online resources are available to help you solve your BitDefender-related
problems and questions.
● BitDefender Knowledge Base: http://www.bitdefender.com/help
● BitDefender Support Forum: http://forum.bitdefender.com
● the Malware City computer security portal: http://www.malwarecity.com
● the Video Tutorials
You can also use your favorite search engine to find out more information about
computer security, the BitDefender products and the company.
42.1.1. BitDefender Knowledge Base
The BitDefender Knowledge Base is an online repository of information about the
BitDefender products. It stores, in an easily accessible format, reports on the results
of the ongoing technical support and bugfixing activities of the BitDefender support
and development teams, along with more general articles about virus prevention,
the management of BitDefender solutions with detailed explanations, and many
other articles.
The BitDefender Knowledge Base is open to the public and freely searchable. The
extensive information it contains is yet another means of providing BitDefender
customers with the technical knowledge and insight they need. All valid requests
for information or bug reports coming from BitDefender clients eventually find their
way into the BitDefender Knowledge Base, as bugfix reports, workaround cheatsheets
or informational articles to supplement product helpfiles.
The BitDefender Knowledge Base is available any time at http://kb.bitdefender.com.
42.1.2. BitDefender Support Forum
The BitDefender Support Forum provides BitDefender users with an easy way to
get help and to help others.
Support
236
BitDefender Total Security 2011