User`s guide
● The BitDefender Antispam protection is available only for e-mail clients configured
to receive e-mail messages via the POP3 protocol. This means the following:
▶ E-mail messages received via web-based e-mail services (such as Yahoo, Gmail,
Hotmail or other) are not filtered for spam by BitDefender.
▶ If your e-mail client is configured to receive e-mail messages using other protocol
than POP3 (for example, IMAP4), the BitDefender Antispam filter does not check
them for spam.
Note
POP3 is one of the most widely used protocols for downloading e-mail messages
from a mail server. If you do not know the protocol that your e-mail client uses to
download e-mail messages, ask the person who configured your e-mail client.
● BitDefender Total Security 2011 doesn't scan Lotus Notes POP3 traffic.
You should also verify the following possible causes:
1. Make sure Antispam is enabled.
a. Open BitDefender.
b. Click the Options button in the upper-right corner of the window and choose
Preferences.
c. In the Security Settings category, check the antispam status.
If Antispam is disabled, this is what is causing your problem. Enable Antispam
and monitor the antispam operation to see if the problem is fixed.
2. Although very unlikely, you may want to check if you (or someone else) configured
BitDefender not to mark spam messages as [spam].
a. Open BitDefender, click Options in the upper-right corner of the window and
choose Expert View.
b. Click Antispam on the left-side menu and then the Settings tab.
c. Make sure option Mark spam messages in subject is selected.
A possible solution is to repair or reinstall the product. However, you may want to
contact BitDefender for support instead, as described in section “Support” (p. 236).
40.13. BitDefender Removal Failed
This article helps you troubleshoot errors that may occur when removing BitDefender.
There are two possible situations:
● During removal, an error screen appears. The screen provides a button to run an
uninstall tool that will clean up the system.
● The removal hangs out and, possibly, your system freezes. Click Cancel to abort
the removal. If this does not work, restart the system.
Troubleshooting
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BitDefender Total Security 2011