User`s guide

3. Clear the Firewall is enabled check box to temporarily disable the firewall.
4. Check if you can connect to the Internet with the BitDefender firewall disabled.
● If you still cannot connect to the Internet, the issue may not be caused by
BitDefender. You should contact your Internet Service Provider to verify if the
connection is operational on their side.
If you receive confirmation from your Internet Service Provider that the
connection is operational on their side and the issue still persists, contact
BitDefender as described in section “Support” (p. 236).
● If you manage to connect to the Internet after disabling the BitDefender firewall,
follow these steps:
a. Open BitDefender, click Options in the upper-right corner of the window
and choose Expert View.
b. Go to Firewall > Settings and select the box in order to enable the Firewall.
c. Click Advanced Settings, select Enable Internet Connection Sharing
and clear Block Port Scans.
d. Go to the Network tab in the main window.
e. Pull down the drop-down menu from the Network Type column and select
Home/ Office.
f. Go to the Generic column and set it to Yes. Set the Stealth Mode to
Remote.
g. Check if you can connect to the Internet.
If this information was not helpful, you can contact BitDefender for support as
described in section “Support” (p. 236).
40.9. How to Update BitDefender on a Slow Internet Connection
If you have a slow Internet connection (such as dial-up), errors may occur during
the update process.
To keep your system up to date with the latest BitDefender malware signatures,
follow these steps:
1. Open BitDefender, click Options in the upper-right corner of the window and
choose Expert View.
2. Go to Update > Settings.
3. Under Manual Update Settings, select Prompt before downloading updates.
4. Click Apply and go to the Update tab.
5. Click Update Now and you will see that a new window will appear.
Troubleshooting
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BitDefender Total Security 2011