User`s guide

2. Identify Problem
Click Choose Printer. Select the printer from the list, either by name or by IP
address. If you cannot find the device in the list, enter the IP address manually
in the edit field. Click Add.
3. Recommended Solution
Choose Yes, allow access. Click Finish and check if the issue still occurs.
If the Troubleshoot wizard indicates that the problem is not caused by the
BitDefender firewall on your computer, check for other potential causes, such as
the following:
● The firewall on the other computer may block file and printer sharing with your
computer.
▶ If the Windows Firewall is used, it can be configured to allow file and printer
sharing as follows: open the Windows Firewall settings window, Exceptions
tab and select the File and Printer Sharing check box.
▶ If another firewall program is used, please refer to its documentation or help
file.
● General conditions that may prevent using or connecting to the shared printer:
▶ You may need to log on to a Windows administrator account to access the
shared printer.
▶ Permissions are set for the shared printer to allow access to specific computer
and users only. If you are sharing your printer, check the permissions set for
the printer to see if the user on the other computer is allowed access to the
printer. If you are trying to connect to a shared printer, check with the user on
the other computer if you have permission to connect to the printer.
▶ The printer connected to your computer or to the other computer is not shared.
▶ The shared printer is not added on the computer.
Note
To learn how to manage printer sharing (share a printer, set or remove permissions
for a printer, connect to a network printer or to a shared printer), go to the Windows
Help and Support Center (in the Start menu, click Help and Support).
● Access to a network printer may be restricted to specific computers or users only.
You should check with the network administrator if you have permission to connect
to that printer.
If this information was not helpful, you can contact BitDefender for support as
described in section “Support” (p. 236).
Troubleshooting
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BitDefender Total Security 2011