User`s guide

40.4. I Can no Longer Use an Application
This issue occurs when you are trying to use a program which was working normally
before installing BitDefender.
You may encounter one of these situations:
● You could receive a message from BitDefender that the program is trying to make
a modification to the system.
● You could receive an error message from the program you're trying to use.
This type of situation occurs when the Active Virus Control module mistakenly
detects some applications as malicious.
Active Virus Control is a BitDefender module which constantly monitors the
applications running on your system and reports those with potentially malicious
behavior. Since this feature is based on a heuristic system, there may be cases
when legitimate applications are reported by Active Virus Control.
When this situation occurs, you can exclude the respective application from being
monitored by Active Virus Control.
To add the program to the exclusions list, follow these steps:
1. Open BitDefender, click Options in the upper-right corner of the window and
choose Expert View.
2. Go to Antivirus > Shield.
3. Click Advanced Settings.
4. In the new window go to the Exclusions tab, click the Add button and browse
to the location of the program's .exe file (usually located in the C:\Program
Files).
5. Click OK to save the changes and close the window.
6. Close the BitDefender window and check if the issue still occurs.
If this information was not helpful, you can contact BitDefender for support as
described in section “Support” (p. 236).
40.5. I Cannot Connect to the Internet
You may notice that a program can no longer connect to the Internet or access
network services after installing BitDefender.
The Troubleshoot wizard will help you identify and solve the connection issue. To
start the wizard, open BitDefender and, depending on the user interface mode,
proceed as follows:
Troubleshooting
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BitDefender Total Security 2011