User's Guide Copyright© 2010 BitDefender
BitDefender Total Security 2011 BitDefender Total Security 2011 User's Guide Published 2010.07.30 Copyright© 2010 BitDefender Legal Notice All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from an authorized representative of BitDefender.
BitDefender Total Security 2011 Each man has his price Bob And yours was pretty low
BitDefender Total Security 2011 Table of Contents Installation and Removal .............................................. 1 1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.1. Minimal System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.2. Recommended System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.3. Software Requirements .
BitDefender Total Security 2011 9.1. Antivirus Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.2. Active Virus Control Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.3. Device Detection Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.4. Firewall Pop-ups and Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BitDefender Total Security 2011 16.1. Configuring the Antiphishing White List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 16.2. Managing the BitDefender Antiphishing Protection in Internet Explorer and Firefox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 17. Search Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 17.1.
BitDefender Total Security 2011 21. Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 21.1. Protection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21.1.1. Setting the Default Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21.1.2. Configuring Advanced Firewall Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .
BitDefender Total Security 2011 25.2.6. Change Vault Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 26. Tune-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 26.1. Defragmenting Hard Disk Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26.2. Cleaning Up Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BitDefender Total Security 2011 36. How Do I Update BitDefender Using a Proxy Server? . . . . . . . . . . . . 204 37. How Do I Upgrade to Another BitDefender 2011 Product? . . . . . . 205 38. How Can I Improve the Speed of My System? . . . . . . . . . . . . . . . . . . . . 206 39. How Do I Use File Vaults? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Troubleshooting and Getting Help ............................... 209 40. Troubleshooting . . . . . . . . . . . . .
BitDefender Total Security 2011 43. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 43.1. Web Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 43.2. Local Distributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 43.3. BitDefender Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BitDefender Total Security 2011 Installation and Removal 1
BitDefender Total Security 2011 1. System Requirements You may install BitDefender Total Security 2011 only on computers running the following operating systems: ● Windows XP with Service Pack 3 (32 bit) / Windows XP with Service Pack 2 (64 bit) ● Windows Vista with Service Pack 1 or higher (32/64 bit) ● Windows 7 (32/64 bit) Before installation, make sure that your computer meets the minimum hardware and software requirements.
BitDefender Total Security 2011 ● Microsoft Windows Live Messenger 8 Instant Messaging (IM) encryption is provided only for: ● Yahoo! Messenger 8.1 ● Microsoft Windows Live Messenger 8 Antispam protection is provided for all POP3/SMTP e-mail clients. The BitDefender Antispam toolbar however is integrated only into: ● Microsoft Outlook 2003 / 2007 / 2010 ● Microsoft Outlook Express ● Microsoft Windows Mail ● Mozilla Thunderbird 3.0.
BitDefender Total Security 2011 2. Preparing for Installation Before you install BitDefender Total Security 2011, complete these preparations to ensure the installation will go smoothly: ● Make sure that the computer where you plan to install BitDefender meets the minimum system requirements. If the computer does not meet all the minimum system requirements, BitDefender will not be installed or, if installed, it will not work properly and it will cause system slowdowns and instability.
BitDefender Total Security 2011 3. Installing BitDefender You can install BitDefender from the BitDefender installation CD or using the installation file downloaded on your computer from the BitDefender website or from other authorized websites (for example, the website of a BitDefender partner or an online shop). You can download the installation file from the BitDefender website at the following address: http://www.bitdefender.com/site/Downloads/.
BitDefender Total Security 2011 Quick Scan A quick scan of critical areas on your system is performed to ensure no active malware is residing on it. The scan shouldn't take more than a few minutes. You can cancel it at any time by using the provided button. Important It is highly recommended to allow the scan to complete. Active malware could disrupt the installation and even cause it to fail. After the scan is completed, the results are displayed.
BitDefender Total Security 2011 ● I purchased BitDefender Total Security 2011 on a CD or online In this case, you need to register the product: 1. Type the license key in the edit field. Note You can find your license key: ▶ on the CD label. ▶ on the product registration card. ▶ in the online purchase e-mail. If you do not have a BitDefender license key, click the provided link to go to the BitDefender online store and buy one. 2. Click Register Now. 3. Click Next.
BitDefender Total Security 2011 ▶ Username - type in your e-mail address. ▶ Password - type in a password for your BitDefender account. The password must be between 6 and 16 characters long. ▶ Retype password - type in again the previously specified password. You do not have to retype the password if you selected not to mask the password while typing it. ▶ Password hint - enter a word or phrase that will help you remember the password should you forget it.
BitDefender Total Security 2011 3. Optionally, BitDefender can inform you about special offers and promotions using the e-mail address of your account. Click View Contact Options and select one of the available options in the window that appears. ▶ Send me all messages ▶ Send me important messages ▶ Do not send me any messages 4. Click Submit. 5. Click Next to continue. 3.4. Step 4 - Choose View This is where you choose the type of installation to perform and the interface view mode to use.
BitDefender Total Security 2011 Note No personal identifiable information will be shared if this feature is enabled. Click Next to continue. Choose User Interface Select the user interface view mode that best suits your needs. BitDefender Total Security 2011 gives you a choice of three interfaces, each tailored to the needs of a different type of user. Basic View Suited for computer beginners and people who want BitDefender to protect their computer and data without being bothered.
BitDefender Total Security 2011 In this area, you can enable or disable product settings that cover various aspects of computer and data security. Setting Description Antivirus Real-time protection ensures that all files are scanned as they are accessed by you or by an application running on this system. Automatic Update Automatic update ensures that the newest BitDefender product and signature files are downloaded and installed automatically, on a regular basis.
BitDefender Total Security 2011 ● General Settings In this area, you can enable or disable settings that affect product behavior and user experience. Setting Description Game Mode Game Mode temporarily modifies protection settings so as to minimize their impact on system performance during games. Laptop Mode Detection Laptop Mode temporarily modifies protection settings so as to minimize their impact on the life of your laptop battery.
BitDefender Total Security 2011 Configure My Tools Note This step appears only if you have set the BitDefender interface to Basic View or Intermediate View. With My Tools, you can personalize the dashboard by adding shortcuts to the tools that are most important to you. This way you can ensure easy access to them. From this screen, you can add shortcuts for any of the following tools: ● Parental Control - control and monitor your children's activities on the computer.
BitDefender Total Security 2011 Home Network Management Note This step appears only if you have added Home Network Management to My Tools. You can select one of three options: ● Set up this PC as Server Select this option if you intend to manage BitDefender products on other computers in the home network from this one. A password is required to join the network. Enter the password in the provided text boxes and click Submit.
BitDefender Total Security 2011 It is highly recommended to scan your system at least once a week. Select a different day and time if the default schedule is not suitable for you. If the computer is shut down when the schedule is due, the scan will run the next time you start your computer. Click Finish. 3.8. Step 8 - Finish The installation is now nearing completion. The final settings are applied and an update is performed. The wizard will automatically close when the installation is completed.
BitDefender Total Security 2011 4. Upgrading From an Older Version of BitDefender You can upgrade to BitDefender Total Security 2011 if you are using BitDefender Total Security 2011 beta, the 2008, 2009 or 2010 version. There are two ways to perform the upgrade: ● Install BitDefender Total Security 2011 directly over the older version. If you install directly over the 2010 version, the Friends and Spammers lists and the Quarantine are automatically imported.
BitDefender Total Security 2011 5. Repairing or Removing BitDefender If you want to repair or remove BitDefender Total Security 2011, follow the path from the Windows start menu: Start → All Programs → BitDefender 2011 → Repair or Remove. A wizard will appear to help you complete the desired task. 1. Repair or Remove Select the action you want to perform: ● Repair - to re-install all program components. ● Remove - to remove all installed components.
BitDefender Total Security 2011 Getting Started 18
BitDefender Total Security 2011 6. Overview Once you have installed BitDefender Total Security 2011, your computer is protected against all kinds of malware (such as viruses, spyware and trojans) and Internet threats (such as hackers, phishing and spam). You are not required to configure other BitDefender settings besides those configured during installation. However, you may want to take advantage of the BitDefender settings to fine-tune and improve your protection.
BitDefender Total Security 2011 ● Show - opens the main interface of BitDefender. ● Help - opens the help file, which explains in detail how to configure and use BitDefender Total Security 2011. ● About - opens a window where you can see information about BitDefender and where to look for help in case something unexpected appears. ● Fix All Issues - helps you remove current security vulnerabilities. If the option is unavailable, there are no issues to be fixed.
BitDefender Total Security 2011 Note The Scan activity bar will notify you when real-time protection or the Firewall is disabled by displaying a red cross over the corresponding area (File Zone or Net Zone). 6.3.1. Scan Files and Folders You can use the Scan activity bar to quickly scan files and folders. Drag the file or folder you want to be scanned and drop it over the Scan Activity Bar as shown below.
BitDefender Total Security 2011 6.4. Automatic Device Detection BitDefender automatically detects when you connect a removable storage device to your computer and offers to scan it before you access its files. This is recommended in order to prevent viruses and other malware from infecting your computer.
BitDefender Total Security 2011 7. Main Application Window BitDefender Total Security 2011 meets the needs of computer beginners and very technical people alike. Its graphical user interface is designed to suit each and every category of users. You can choose to view the user interface under any of three modes, depending on your computer skills and on your previous experience with BitDefender.
BitDefender Total Security 2011 Protect Your PC area This is where you can take the necessary actions to manage your protection and maintain your computer. Help area This is where you can find out how to use BitDefender Total Security 2011 and get help. The Options button in the upper-right corner of the window allows you to change the user interface view mode and to configure the main program settings. In the bottom-right corner of the window, you can find several useful links.
BitDefender Total Security 2011 ● My Tools allows you to create shortcuts to your favorite tasks and settings. To perform a task or configure settings, click the corresponding button and choose the desired tool from the menu. To add or remove shortcuts, click the corresponding button and choose More Options. For detailed information, please refer to “My Tools” (p. 33). 7.1.3. Help Area This is where you can find out how to use BitDefender Total Security 2011 and get help.
BitDefender Total Security 2011 Link Description License Info Opens a window where you can see current license key information and register your product with a new license key. View Logs Allows you to see a detailed history of all tasks performed by BitDefender on your system. Buy/Renew Helps you purchase a license key for your BitDefender Total Security 2011 product. Help and Support Click this link if you need help with BitDefender.
BitDefender Total Security 2011 7.2.2. Security The Security tab allows you to manage the security of your computer and data. “Status Area” (p. 27) “Quick Tasks” (p. 27) Status Area The status area is where you can see the complete list of monitored security components and their current status. By monitoring each security module, BitDefender will let you know not only when you configure settings that might affect your computer's security, but also when you forget to do important tasks.
BitDefender Total Security 2011 ● Configure Firewall - opens a window where you can view and configure the Firewall settings. For more information, please refer to “Firewall” (p. 123). 7.2.3. Tune-Up BitDefender comes with a Tune-Up module that helps you maintain the integrity of your system. The maintenance tools offered are critical for the improvement of your system's responsiveness and the efficient management of the hard drive space. “Status Area” (p. 28) “Quick Tasks” (p.
BitDefender Total Security 2011 ● Registry Recovery can retrieve registry keys previously deleted from the Windows Registry using BitDefender Registry Cleaner. ● File Shredder permanently erases files and their traces from your system. ● Performance Optimizer helps you identify the applications that are slowing down your PC and close them when you need to improve system performance. 7.2.4.
BitDefender Total Security 2011 ● View File Vault - starts the wizard that allows you to view the content of your file vaults. ● Lock File Vault - starts the wizard that allows you to lock your vault in order to start protecting its content. For detailed information on backing up and restoring data, please refer to “Backup” (p. 138). For detailed information on how to protect your files using file vaults, please refer to “File Encryption” (p. 162). 7.2.5.
BitDefender Total Security 2011 Privacy Control Allows you to prevent data theft from your computer and protect your privacy while you are online. Firewall Allows you to protect your computer from inbound and outbound unauthorized connection attempts. It is quite similar to a guard at your gate - it will keep a watchful eye on your Internet connection and keep track of who to allow access to the Internet and who to block. Vulnerability Allows you to keep crucial software on your PC up-to-date.
BitDefender Total Security 2011 Link Description View Logs Allows you to see a detailed history of all tasks performed by BitDefender on your system. Buy/Renew Helps you purchase a license key for your BitDefender Total Security 2011 product. Help and Support Click this link if you need help with BitDefender. Gives you access to a help file that shows you how to use BitDefender.
BitDefender Total Security 2011 8. My Tools When using BitDefender in Basic View or Intermediate View, you can customize your dashboard by adding shortcuts to tasks and settings that are important to you. This way, you can quickly gain access to features you use regularly and to advanced settings without having to switch to a more advanced interface view mode.
BitDefender Total Security 2011 Scan Task Description Custom Scan Starts a wizard that lets you create a custom scan task. My Documents Scan Use this task to scan important current user folders: My Documents, Desktop and StartUp. This will ensure the safety of your documents, a safe workspace and clean applications running at startup. Schedule My Scans Takes you to the Antivirus settings window where you can customize the on-demand scan tasks.
BitDefender Total Security 2011 Settings Description Antivirus Settings Configure the Antivirus module. For more information, please refer to “Antivirus Protection” (p. 60) Configure Firewall Configure the Firewall module. For more information, please refer to “Firewall” (p. 123) Parental Control Configure the Parental Control module. For more information, please refer to “Parental Control” (p. 99) Game Mode Toggle the Game Mode. For more information, please refer to “Game Mode” (p.
BitDefender Total Security 2011 9. Alerts and Pop-ups BitDefender uses pop-ups and alerts to inform you about its operation or special events that may interest you and to prompt you for action when needed. This chapter presents the BitDefender pop-ups and alerts that you may encounter. Pop-ups are small windows that temporarily appear on the screen to inform you about various BitDefender events, such as e-mail scanning, a new computer that logged to your wireless network, a firewall rule added etc.
BitDefender Total Security 2011 If you are using the Basic View or Intermediate View interface, a pop-up will inform you whenever Active Virus Control blocks a potentially harmful application. If you are using Expert View, you will be prompted for action, through an alert window, when an application exhibits malicious behavior. If you know and trust the detected application, click Allow. If you want to immediately close the application, click OK.
BitDefender Total Security 2011 5. On the Overview tab, configure the scanning options as needed. For more information, please refer to “Configuring Scan Settings” (p. 74). 6. On the Detection tab, choose which types of storage devices to be detected. 7. Click OK to save and apply the changes. 9.4.
BitDefender Total Security 2011 ● If you have typed the address of a legitimate website, check if the address is correct. If the address is incorrect, re-type it and go to the web page again. ● If you have clicked a link in an e-mail or an instant message, verify who sent it to you. If the sender is unknown, this is probably a phishing attempt. If you know the sender, you should check if that person really sent you the link.
BitDefender Total Security 2011 9.7. Privacy Control Alerts Privacy Control provides advanced users with some extra features to protect their privacy. You will be prompted for action through specific alert windows if you choose to enable any of these components: ● Registry Control - asks for your permission whenever a program tries to modify a registry entry in order to be executed at Windows start-up. ● Cookie Control - asks for your permission whenever a new website tries to set a cookie.
BitDefender Total Security 2011 For more information, please refer to “Script Control” (p. 121). 9.7.3. Cookie Alerts If you enable Cookie Control, you will be prompted for permission whenever a new web site tries to set or request a cookie. You can see the name of the application that is trying to send the cookie file. Click Yes or No and a rule will be created, applied and listed in the rules table. The same action will be applied automatically whenever you connect to the respective site.
BitDefender Total Security 2011 10. Fixing Issues BitDefender uses an issue tracking system to detect and inform you about the issues that may affect the security of your computer and data. By default, it will monitor only a series of issues that are considered to be very important. However, you can configure it as needed, choosing which specific issues you want to be notified about.
BitDefender Total Security 2011 The issues that this wizard helps you fix can be grouped into these main categories: ● Disabled security settings. Such issues are fixed immediately, by enabling the respective security settings. ● Preventive security tasks you need to perform. An example of such a task is scanning your computer. It is recommended that you scan your computer at least once a week. BitDefender will automatically do that for you in most cases.
BitDefender Total Security 2011 11. Configuring Main Settings You can configure the main product settings (including reconfiguring the usage profile) from the Preferences window. To open it, do any of the following: ● Open BitDefender, click Options in the upper-right corner of the window and choose Preferences. ● Right-click the BitDefender icon in the system tray and select Preferences. Note To configure the product settings in detail, use the Expert View interface.
BitDefender Total Security 2011 Automatic Update Automatic update ensures that the newest BitDefender product and signature files are downloaded and installed automatically, on a regular basis. Updates are performed by default every hour. Vulnerability Scan Automatic Vulnerability Scan alerts you about and helps you fix vulnerabilities in your system that might affect its security. Such vulnerabilities include outdated software, weak passwords to user accounts or missing Windows updates.
BitDefender Total Security 2011 The status of some of these settings may be monitored by the BitDefender issue tracking system. If you disable a monitored setting, BitDefender will indicate this as an issue that you need to fix. If you do not want a monitored setting that you disabled to be shown as an issue, you must configure the tracking system accordingly. You can do that either in Intermediate View or in Expert View. For detailed information, please refer to “Configuring Status Alerts” (p. 43). 11.2.
BitDefender Total Security 2011 These pop-ups may be very useful in detecting intrusion attempts and protecting yourself against network threats. Quarantine Alerts Quarantine alerts inform you when old quarantined files have been deleted. Parental Control Alerts Whenever Parental Control blocks an activity, an alert is displayed to inform the user why the activity is being blocked (for example, an alert web page is displayed instead of a blocked web page).
BitDefender Total Security 2011 as your name or IP address, and that they will not be used for commercial purposes. Outbreak Detection By enabling this option, reports regarding potential virus-outbreaks are sent to BitDefender labs for analysis. Please note that these reports will contain no confidential data, such as your name or IP address, and that they will not be used for commercial purposes. 11.4. Reconfiguring the Usage Profile During installation, you were able to configure a usage profile.
BitDefender Total Security 2011 In this case, a password is required to protect the Parental Control settings. You can set it now or at a later time from the BitDefender window. ● Skip setup for now Select this option to configure this feature at a later time from the BitDefender window. 5. Home Network Management Note This step appears only if you have added Home Network Management to My Tools.
BitDefender Total Security 2011 12. History and Events The View Logs link at the bottom of the BitDefender main window opens another window with the BitDefender history & events. This window offers you an overview of the security-related events. For instance, you can easily check if the update was successfully performed, if malware was found on your computer, if your backup tasks run without error, etc.
BitDefender Total Security 2011 13. Registration and My Account Registration is a two-step process: 1. Product activation (registration of a BitDefender account). You must create a BitDefender account in order to receive updates and to have access to free technical support. If you already have a BitDefender account, register your BitDefender product to that account. BitDefender will notify you that you need to activate your product and it will help you fix this issue.
BitDefender Total Security 2011 2. Click Register Now. 3. Click Finish. 13.2. Activating BitDefender To activate BitDefender, you must create or sign in to a BitDefender account. If you did not register a BitDefender account during the installation wizard, you can do that as follows: Basic View Click View All Issues. The wizard will help you fix all pending issues, including activating the product.
BitDefender Total Security 2011 You do not have to retype the password if you selected not to mask the password while typing it. ● Password hint - enter a word or phrase that will help you remember the password should you forget it. Note Once the account is activated, you can use the provided e-mail address and password to log in to your account at http://myaccount.bitdefender.com. 3. Optionally, BitDefender can inform you about special offers and promotions using the e-mail address of your account.
BitDefender Total Security 2011 ● Send me important messages ● Do not send me any messages 4. Click Submit. 5. Click Finish to close the window. 13.3. Buying or Renewing License Keys If the trial period is going to end soon, you must purchase a license key and register your product. Similarly, if your current license key is going to expire soon, you must renew your license. As a BitDefender customer, you are eligible for a discount when renewing the license of your BitDefender product.
BitDefender Total Security 2011 Configuration and Management 55
BitDefender Total Security 2011 14. General Settings The General module provides information on the BitDefender activity and the system. Here you can also change the overall behavior of BitDefender. To configure the general settings: 1. Open BitDefender, click Options in the upper-right corner of the window and choose Expert View. 2. Go to General > Settings. ● Enable password protection for product settings - enables setting a password in order to protect the BitDefender configuration.
BitDefender Total Security 2011 ● Show the Scan Activity bar (on screen graph of product activity) - displays the Scan Activity bar whenever you log on to Windows. Clear this check box if you do not want the Scan Activity bar to be displayed anymore. Note This option can be configured only for the current Windows user account. The Scan activity bar is only available when the interface is in Expert View.
BitDefender Total Security 2011 on to that account. If the proxy server requires a username and a password, you must specify them in the corresponding fields. ● Default Browser Proxy - proxy settings of the current user, extracted from the default browser. If the proxy server requires a username and a password, you must specify them in the corresponding fields. Note The supported web browsers are Internet Explorer, Mozilla Firefox and Opera.
BitDefender Total Security 2011 2. Go to General > System Info. The list contains all the items loaded when starting the system as well as the items loaded by different applications. Three buttons are available: ● Restore - changes a current file association to default. Available for the File Associations settings only! ● Go to - opens a window where the selected item is placed (the Registry for example). Note Depending on the selected item, the Go to button may not appear.
BitDefender Total Security 2011 15. Antivirus Protection BitDefender protects your computer from all kinds of malware (viruses, Trojans, spyware, rootkits and so on). The protection BitDefender offers is divided into two categories: ● Real-time protection - prevents new malware threats from entering your system. BitDefender will, for example, scan a word document for known threats when you open it, and an e-mail message when you receive one.
BitDefender Total Security 2011 protection levels. Or, if you are an advanced user, you can configure the scan settings in detail by creating a custom protection level. To learn more, please refer to these topics: ● “Adjusting the Real-time Protection Level” (p. 61) ● “Creating a Custom Protection Level” (p. 62) ● “Changing the Actions Taken on Detected Files” (p. 63) ● “Restoring the Default Settings” (p.
BitDefender Total Security 2011 15.1.2. Creating a Custom Protection Level Advanced users might want to take advantage of the scan settings BitDefender offers. The scanner can be set to scan only specific file extensions, to search for specific malware threats or to skip archives. This may greatly reduce scanning times and improve your computer's responsiveness during a scan. You can configure the real-time protection settings in detail by creating a custom protection level.
BitDefender Total Security 2011 system. The malware can affect your system only if the infected file is extracted from the archive and executed without having real-time protection enabled. ● Action options. If you consider changing the actions taken on detected files, check for tips in “Changing the Actions Taken on Detected Files” (p. 63). ● Scan options for e-mail, web and instant messaging traffic.
BitDefender Total Security 2011 Important For particular types of malware, disinfection is not possible because the detected file is entirely malicious. In such cases, the infected file is deleted from the disk. ● If a suspicious file is detected, access to that file will be denied to prevent a potential infection. You should not change the default actions taken on detected files unless you have a strong reason to do so. To change the default actions taken on the infected or suspicious files detected: 1.
BitDefender Total Security 2011 If you know and trust the detected application, click Allow. If you want to immediately close the application, click OK. Select the Remember this action for this application check box before making your choice and BitDefender will take the same action for the detected application in the future. The rule that is thus created will be listed in the Active Virus Control configuration window. To configure Active Virus Control: 1.
BitDefender Total Security 2011 4. Go to the AVC tab. 5. If you want to be prompted for action when Active Virus Control detects a potentially harmful application, select the Alert me before taking an action check box. To automatically block an application that exhibits malicious behavior (without displaying an alert window), clear this check box. Managing Trusted / Untrusted Applications You can add applications you know and trust to the list of trusted applications.
BitDefender Total Security 2011 5. Select the corresponding check box to enable the Intrusion Detection System. 6. Drag the slider along the scale to set the desired aggressiveness level. Use the description on the right side of the scale to choose the aggressiveness level that better fits your security needs. 15.2. On-demand Scanning The main objective for BitDefender is to keep your computer clean of viruses.
BitDefender Total Security 2011 Expert View Go to Antivirus > Virus Scan. To run a system or user-defined scan task, click the corresponding Run Task button. These are the default tasks you can use to scan your computer: Full System Scan Scans the entire system, except for archives. In the default configuration, it scans for all types of malware other than rootkits. Quick Scan Quick Scan uses in-the-cloud scanning to detect malware running in your system.
BitDefender Total Security 2011 that autologon scanning may affect system performance for a short time after startup. 15.2.2. Antivirus Scan Wizard Whenever you initiate an on-demand scan (for example, right-click a folder and select Scan with BitDefender), the BitDefender Antivirus Scan wizard will appear. Follow the three-step guided procedure to complete the scanning process. Note If the scan wizard does not appear, the scan may be configured to run silently, in the background.
BitDefender Total Security 2011 Step 2/3 - Select Actions When the scanning is completed, a new window will appear, where you can see the scan results. If there are no unresolved threats, click Continue. Otherwise, you must configure new actions to be taken on the unresolved threats in order to protect your system. The infected objects are displayed in groups, based on the malware they are infected with. Click the link corresponding to a threat to find out more information about the infected objects.
BitDefender Total Security 2011 Important If required, please restart your system in order to complete the cleaning process. Click Close to close the window. BitDefender Could Not Solve Some Issues In most cases BitDefender successfully disinfects the infected files it detects or it isolates the infection. However, there are issues that cannot be solved automatically. For more information and instructions on how to remove malware manually, please refer to “Removing Malware from Your System” (p. 228).
BitDefender Total Security 2011 To manage the existing scan tasks: 1. Open BitDefender. 2. Depending on the user interface view mode, proceed as follows: Intermediate View Go to the Security tab and click Configure Antivirus in the Quick Tasks area on the left side of the window. Go to the Virus Scan tab. Expert View Go to Antivirus > Virus Scan. Note In Basic View and Intermediate View, you can configure a shortcut so that you can access these settings from your dashboard.
BitDefender Total Security 2011 ● User tasks - contains the user-defined tasks. A task called My Documents is provided. Use this task to scan important current user folders: My Documents, Desktop and StartUp. This will ensure the safety of your documents, a safe workspace and clean applications running at startup. ● Misc tasks - contains a list of miscellaneous scan tasks. These scan tasks refer to alternative scanning types that cannot be run from this window.
BitDefender Total Security 2011 ● Paths - opens the Properties window, Paths tab, where you can change the scan target of the selected task. In the case of system tasks, this option is replaced by Show Scan Paths, as you can only see their scan target. ● Schedule - opens the Properties window, Scheduler tab, where you can schedule the selected task. ● View Logs - opens the Properties window, Logs tab, where you can see the reports generated after the selected task was run.
BitDefender Total Security 2011 2. Configure the scan settings as needed. To find out what an option does, keep the mouse over it and read the description displayed at the bottom of the window. 3. Click OK to save the changes and close the window. You may find this information useful: ● If you are not familiar with some of the terms, check them in the glossary. You can also find useful information by searching the Internet. ● Scan Level.
BitDefender Total Security 2011 ▶ Infected files. Files detected as infected match a malware signature in the BitDefender Malware Signature Database. BitDefender can normally remove the malware code from an infected file and reconstruct the original file. This operation is known as disinfection. Note Malware signatures are snippets of code extracted from actual malware samples. They are used by antivirus programs to perform pattern-matching and detect malware.
BitDefender Total Security 2011 Note You can also use drag and drop to add files/folders to the list. ● Delete Item(s) - removes the file(s) / folder(s) previously selected from the list of objects to be scanned. Besides these buttons, there are some options that allow the fast selection of the scan locations. ● Local Drives - to scan the local drives. ● Network Drives - to scan all network drives. ● Removable Drives - to scan removable drives (CD-ROM, floppy-disk unit).
BitDefender Total Security 2011 BitDefender allows excluding objects from on-access or on-demand scanning, or from both. This feature is intended to decrease scanning times and to avoid interference with your work. Two types of objects can be excluded from scanning: ● Paths - the file or the folder (including all the objects it contains) indicated by a specified path will be excluded from scanning.
BitDefender Total Security 2011 a. Select the option of excluding a path from scanning. This step appears only when you start the wizard by clicking the Add button. b. To specify the paths to be excluded from scanning use either of the following methods: ● Click Browse, select the file or folder that you want to be excluded from scanning and then click Add. ● Type the path that you want to be excluded from scanning in the edit field and click Add. The paths will appear in the table as you add them.
BitDefender Total Security 2011 ● Click the Add button, located at the top of the exclusions table. 5. Follow the configuration wizard. You can navigate through the wizard using the Next and Back buttons. To exit the wizard, click Cancel. a. Select the option of excluding extensions from scanning. This step appears only when you start the wizard by clicking the Add button. b.
BitDefender Total Security 2011 Note You can also right-click an object and use the options on the shortcut menu to edit or delete it. To disable scan exclusions, clear the corresponding check box. 15.4. Quarantine Area BitDefender allows isolating the infected or suspicious files in a secure area, named quarantine.
BitDefender Total Security 2011 If you want to restore a quarantined file to its original location, select it and click Restore. Configuring Quarantine Settings To configure the quarantine settings, click Settings. Using the quarantine settings, you can set BitDefender to automatically perform the following actions: Delete old files. To automatically delete old quarantined files, check the corresponding option.
BitDefender Total Security 2011 16. Antiphishing Protection BitDefender Antiphishing prevents you from disclosing personal information while browsing the Internet by alerting you about potential phishing web pages. BitDefender provides real-time antiphishing protection for: ● Internet Explorer ● Mozilla Firefox ● Yahoo! Messenger ● Windows Live (MSN) Messenger 16.1.
BitDefender Total Security 2011 ● Internet Explorer ● Mozilla Firefox You can easily and efficiently manage antiphishing protection and the White List using the BitDefender Antiphishing toolbar integrated into one of the above web browsers. The antiphishing toolbar, represented by the BitDefender icon, is located on the topside of browser. Click it in order to open the toolbar menu. Note If you cannot see the toolbar, open the View menu, point to Toolbars and check BitDefender Toolbar.
BitDefender Total Security 2011 17. Search Advisor Search Advisor improves your online threat protection by alerting you about phishing or untrusted web pages directly from your search results page. Search Advisor works with any web browser and checks the search results displayed by the most popular search engines: ● Google ● Yahoo! ● Bing Search Advisor indicates whether a search result is safe or not by placing a small status icon before the link.
BitDefender Total Security 2011 18. Antispam Spam is a term used to describe unsolicited e-mail. Spam is a growing problem, both for individuals and for organizations. It's not pretty, you wouldn't want your kids to see it, it can get you fired (for wasting too much time or from receiving porn in your office mail) and you can't stop people from sending it. The next best thing to that is, obviously, to stop receiving it. Unfortunately, Spam comes in a wide range of shapes and sizes, and there's a lot of it.
BitDefender Total Security 2011 Friends List / Spammers List Most people communicate regularly to a group of people or even receive messages from companies or organizations in the same domain. By using friends or spammers list, you can easily classify which people you want to receive e-mail from (friends) no matter what the message contains, or which people you never want to hear from again (spammers). Note We recommend that you add your friends' names and e-mail addresses to the Friends list.
BitDefender Total Security 2011 Note Starting May 19, 2004, spam that contains sexually oriented material must include the warning SEXUALLY-EXPLICIT: in the subject line or face fines for violations of federal law. Bayesian Filter The Bayesian filter module classifies messages according to statistical information regarding the rate at which specific words appear in messages classified SPAM as compared to those declared NON-SPAM (by you or by the heuristic filter).
BitDefender Total Security 2011 The URL filter will compare the links found in the e-mail against the links from the BitDefender database of known spam links. In case of a match, the e-mail will be considered SPAM. The NeuNet (Heuristic) filter will take over the e-mail and will perform a set of tests on all the message components, looking for words, phrases, links or other characteristics of SPAM. Based on the results of the analysis, the e-mail will receive a spam score.
BitDefender Total Security 2011 1. Welcome Window 2. Add Contacts to Friends List Here you can see all the addresses from your Address Book. Please select those you want to be added to your Friends list (we recommend to select them all). You will receive all the e-mail messages from these addresses, regardless of their content. To add all your contacts to the Friends list, check Select all. 3. Delete Bayesian Database Note The first time you run the wizard, just go to the next step.
BitDefender Total Security 2011 There are two advanced options under the directory list: ● Include all subfolders - to include the subfolders to your selection. ● Automatically add to Spammers list - to add the senders to the Spammers list. E-mail messages from these senders will always be marked as SPAM and processed accordingly. 6. Summary Here you can view all the settings for the configuration wizard. You can make any changes, by returning to the previous steps (click Back).
BitDefender Total Security 2011 ● Spammers - opens the Spammers list that contains all the e-mail addresses from which you don't want to receive messages, regardless of their content. For more information, please refer to “Configuring the Spammers List” (p. 96). ● Friends - opens the Friends list that contains all the e-mail addresses from which you always want to receive e-mail messages, regardless of their content. For more information, please refer to “Configuring the Friends List” (p. 95).
BitDefender Total Security 2011 3. Select the undetected spam messages. 4. Click the Is Spam button on the BitDefender antispam toolbar (normally located in the upper part of the mail client window). This indicates to the Learning Engine that the selected messages are spam. They are immediately marked as [spam] and moved to the junk mail folder. The next e-mail messages that fit the same patterns will be marked as [spam]. 18.3.3.
BitDefender Total Security 2011 18.3.5. Configuring General Settings To configure general antispam settings for your mail client, click the button on the BitDefender antispam toolbar. Settings The following options are available: ● Move message to Deleted Items - moves the spam messages to the Deleted Items (only for Microsoft Outlook Express / Windows Mail); ● Mark message as 'read' - marks all the spam messages as read so as not to be disturbing when new spam messages arrive.
BitDefender Total Security 2011 18.5. Configuring the Friends List The Friends list is a list of all the e-mail addresses from which you always want to receive messages, regardless of their content. Messages from your friends are not labeled as spam, even if the content resembles spam. Note Any mail coming from an address contained in the Friends list, will automatically be delivered to your Inbox without further processing.
BitDefender Total Security 2011 18.6. Configuring the Spammers List The Spammers list is a list of all the e-mail addresses from which you don't want to receive messages, regardless of their content. Any e-mail message received from an address contained in the Spammers list will be automatically marked as SPAM, without further processing.
BitDefender Total Security 2011 To load a previously saved Spammers list, click the Load button and open the corresponding .bwl file. To reset the content of the existing list when loading a previously saved list, select Overwrite the current list. Click Apply and OK to save and close the Spammers list. 18.7. Configuring the Antispam Filters and Settings As described in “Antispam Insights” (p. 86), BitDefender uses a combination of different antispam filters to identify spam.
BitDefender Total Security 2011 To apply the default settings, click Default.
BitDefender Total Security 2011 19. Parental Control BitDefender Parental Control enables you to control the access to the Internet and to specific applications for each user holding a user account on the system. You can configure Parental Control to block: ● inappropriate web pages. ● Internet access, for specific periods of time (such as when it's time for lessons). ● web pages, e-mail messages and instant messages if they contain specific keywords.
BitDefender Total Security 2011 3. Depending on the user interface view mode, access the Parental Control settings as follows: Intermediate View Go to the Security tab and click Parental Control in the Quick Tasks area on the left side of the window. Expert View Click Parental Control on the left-side menu. Note In Basic View and Intermediate View, you can configure a shortcut so that you can access these settings from your dashboard. For more information, please refer to “My Tools” (p. 33).
BitDefender Total Security 2011 ● Save an internet traffic log. Logs the websites visited by users for whom Parental Control is enabled. For more information, please refer to “Monitoring Children Activity” (p. 107). If you want to monitor and control your children's computer and Internet activities remotely, turn on Remote Parental Control using the switch. For more information, please refer to “Remote Parental Control” (p. 110). 19.1.1.
BitDefender Total Security 2011 19.1.2. Web Control The Web Control helps you to block access to web sites with inappropriate content. A list of candidates for blocking both sites and parts thereof is provided and updated by BitDefender, as part of the regular update process. Note When you enable Parental Control and set the age of your child, Web Control is automatically enabled and configured to block access to websites considered to be inappropriate for your child's age.
BitDefender Total Security 2011 To edit a rule, select it and click Edit or double-click it. Make the necessary changes in the configuration window. Restricting Internet Access By Time In the Schedule Web Access section, you can set limits on how much time your child spends on the Internet. To completely block access to the Internet, select Block Web Access. To restrict Internet access to certain times of day: 1. Select Time limit web access. 2. Click Change Schedule. 3.
BitDefender Total Security 2011 ● Block permanently to block access to the application completely. ● Block based on this schedule to restrict access to certain time intervals. If you choose to restrict access rather than block the application completely, you must also select from the grid the days and the time intervals during which access is blocked. 4. Click Save to add the rule.
BitDefender Total Security 2011 2. Type the word or phrase you want to block in the edit field. If you want only whole words to be detected, select the Match whole words check box. 3. Select the traffic type BitDefender should scan for the specified word. Option Description HTTP Web pages that contain the keyword are blocked. POP3 E-mail messages that contain the keyword are blocked. Instant Messaging Instant messages that contain the keyword are blocked. 4. Click Finish to add the rule.
BitDefender Total Security 2011 3. Select Scanning Options Select the type of traffic you want BitDefender to scan. ● Scan Web (HTTP traffic) - scans the HTTP (web) traffic and blocks the outgoing data that matches the rule data. ● Scan e-mail (SMTP traffic) - scans the SMTP (mail) traffic and blocks the outgoing e-mail messages that contain the rule data. ● Scan IM (Instant Messaging) traffic - scans the Instant Messaging traffic and blocks the outgoing chat messages that contain the rule data.
BitDefender Total Security 2011 In this case, you must specify the IM IDs your child is explicitly allowed to instant message with. For example, you can allow instant messaging with family members, friends from school or neighbours. This second option is recommended if your child is under 14 years old. Creating Instant Messaging (IM) Control Rules To allow or block instant messaging with a contact, follow these steps: 1. Click Block IM ID or Allow IM ID. 2.
BitDefender Total Security 2011 3. Click Parental Control on the left-side menu. Note You can also open these logs from the Parental Control window by clicking View Logs. If you do not share the computer with your children, you can configure the BitDefender home network so that you can access the Parental Control logs remotely (from your computer). For more information, please refer to “Home Network” (p. 187).
BitDefender Total Security 2011 Expert View Click Parental Control on the left-side menu. Note In Basic View and Intermediate View, you can configure a shortcut so that you can access these settings from your dashboard. For more information, please refer to “My Tools” (p. 33). 3. In the Settings section, select Send me an activity report via e-mail. 4. You will be prompted to configure your e-mail account settings. Click Yes to open the configuration window.
BitDefender Total Security 2011 Click Test Settings to validate the settings. If any issues are found during validation, you will be informed what you have to do to correct them. Click OK to save the changes and close the window. 19.3. Remote Parental Control Remote Parental Control enables you to monitor your children's activities and to change the Parental Control settings, even when you are not at home. All you need is a computer with Internet access and a web browser.
BitDefender Total Security 2011 4. Use the switch to turn on Remote Parental Control. Remote Parental Control will be enabled for all user accounts on the system. 19.3.3. Accessing Remote Parental Control You can access Remote Parental Control from your BitDefender Account. 1. On a computer with Internet access, open a web browser and go to: http://myaccount.bitdefender.com 2. Log in to your BitDefender account using your username and password. 3.
BitDefender Total Security 2011 ● which are the most contacted and the most blocked instant messaging IDs. You can directly block a website, an application or an instant messaging ID by clicking the corresponding Block link. To remove a restriction, click the corresponding Allow link. 19.3.5. Changing Parental Control Settings Remotely Before you can remotely change the Parental Control settings configured for your children, you must enable Remote Parental Control on their computer.
BitDefender Total Security 2011 Blocking Websites To block a website: 1. Click Block another Website. 2. Enter the website in the corresponding field. Alternatively, if you want to block one of the most viewed websites, select it from the menu. 3. Click Block. The website will be added to the list of blocked websites. The rule will be configured and applied on your child's computer after the next synchronization with the Remote Parental Control website (within maximum 10 minutes).
BitDefender Total Security 2011 20. Privacy Control BitDefender monitors dozens of potential “hotspots” in your system where spyware might act, and also checks any changes made to your system and software. It is effective in blocking Trojan horses and other tools installed by hackers, who try to compromise your privacy and send your personal information, like credit card numbers, from your computer to the hacker.
BitDefender Total Security 2011 Use the description on the right side of the scale to choose the protection level that better fits your security needs. ● You can customize the protection level by clicking Custom level. In the window that will appear, select the protection controls you want to enable and click OK. 20.2. Identity Control Identity Control protects you against the theft of sensitive data when you are online.
BitDefender Total Security 2011 ● Identity Control is very effective in blocking keylogger spyware. This type of malicious applications records your keystrokes and sends them over the Internet to a malicious person (hacker). The hacker can find out sensitive information from the stolen data, such as bank account numbers and passwords, and use it to gain personal benefits.
BitDefender Total Security 2011 5. If needed, define specific exclusions from the rules you have created. For example, if you have created a rule to protect your credit card number, add the web sites where you usually use your credit card to the exclusions list. For more information, please refer to “Defining Exclusions” (p. 118). Creating Identity Protection Rules To create an identity protection rule, click the Add button and follow the configuration wizard.
BitDefender Total Security 2011 ● All users - the rule will apply to all Windows accounts. 4. Describe Rule Enter a short description of the rule in the edit field. Since the blocked data (character string) is not displayed in plain text when accessing the rule, the description should help you easily identify it. Click Finish. The rule will appear in the table. From now on, any attempt to send the specified data (through e-mail, instant messaging or over a web page) will fail.
BitDefender Total Security 2011 To edit a rule select it and click the Edit button or double-click it. A new window will appear. Here you can change the name, description and parameters of the rule (type, data and traffic). Click OK to save the changes. 20.3. Registry Control A very important part of the Windows operating system is called the Registry. This is where Windows keeps its settings, installed programs, user information and so on.
BitDefender Total Security 2011 This is where Cookie Control helps. When enabled, Cookie Control will prompt you for permission whenever a new web site tries to set or request a cookie. For more information, please refer to “Cookie Alerts” (p. 41). To configure Cookie Control: 1. Open BitDefender, click Options in the upper-right corner of the window and choose Expert View. 2. Go to Privacy Control > Cookie. 3. Select the corresponding check box to enable Cookie Control.
BitDefender Total Security 2011 Type Description Both The rule applies in both directions. Note You can accept cookies but never return them by setting the action to Deny and the direction to Outgoing. Click Finish. Managing Rules To delete a rule, select it and click the Delete button. To modify the rule parameters, select the rule and click the Edit button or double-click it. Make the desired changes in the configuration window. 20.5.
BitDefender Total Security 2011 Creating Rules Manually To manually create a rule, click the Add button and configure the rule parameters in the configuration window. You can set the parameters: ● Domain address - type in the domain on which the rule should apply. ● Action - select the action of the rule. Action Description Allow The scripts on that domain will execute. Deny The scripts on that domain will not execute. Click Finish.
BitDefender Total Security 2011 21. Firewall The Firewall protects your computer from inbound and outbound unauthorized connection attempts. It is quite similar to a guard at your gate - it will keep a watchful eye on your Internet connection and keep track of who to allow access to the Internet and who to block. Note A firewall is essential if you have a broadband or DSL connection. In Stealth Mode your computer is “hidden” from malicious software and hackers.
BitDefender Total Security 2011 you specify is applied every time the respective application requests network/Internet access. Note To view the BitDefender white list, click the corresponding button located in the Settings tab in Expert View or the Programs tab in Intermediate View. You can drag the slider along the scale to set the default action to be taken on the applications requiring network/Internet access.
BitDefender Total Security 2011 ● Show Wi-Fi Notifications - if you are connected to a wireless network, displays informative windows regarding specific network events (for example, when a new computer has joined the network). ● Block port scans - detects and blocks attempts to find out which ports are open. Port scans are frequently used by hackers to find out which ports are open on your computer. They might then break into your computer if they find a less secure or vulnerable port.
BitDefender Total Security 2011 ● Protocol - the IP protocol the rule applies to. You may see one of the following: Protocol Description Any Includes all IP protocols. TCP Transmission Control Protocol - TCP enables two hosts to establish a connection and exchange streams of data. TCP guarantees delivery of data and also guarantees that packets will be delivered in the same order in which they were sent. UDP User Datagram Protocol - UDP is an IP-based transport designed for high performance.
BitDefender Total Security 2011 on the application and the BitDefender firewall settings, this is done with or without your intervention. If you are using Basic View or Intermediate View, connection attempts coming from unknown applications will be automatically blocked. If you are using Expert View, you will be prompted for action, through an alert window, whenever an unknown application tries to connect to the Internet.
BitDefender Total Security 2011 1. Click the Edit rule button or double-click the rule. The configuration window will appear. 2. Configure the main and the advanced parameters as needed. 3. Click OK to save the changes. Configuring Main Parameters The Main tab of the configuration window allows configuring the main rule parameters. You can configure the following parameters: ● Program Path. Click Browse and select the application the rule applies to.
BitDefender Total Security 2011 Event Description Listen State in which an application monitors the network awaiting to establish a connection or to receive information from a peer application. ● Adapter Types. Select the adapter types the rule applies to. ● Action. Select one of the available actions: Action Description Allow The specified application will be allowed network / Internet access under the specified circumstances.
BitDefender Total Security 2011 ● Remote Address. Specify the remote IP address and port the rule applies to as follows: ▶ To filter traffic between your computer and a specific computer, clear the Any check box and type its IP address. ▶ If you have selected TCP or UDP as protocol you can set a specific port or a range between 0 and 65535. If you want the rule to apply to all ports, select Any. ● Apply this rule only to directly connected computers.
BitDefender Total Security 2011 To delete a rule, select it and click the Remove rule button. You can select and delete several rules at once. If you want to delete all the rules created for a specific application, select the application from the list and click the Remove rule button. If you want to load the default rule set for the selected trust level, click Reset Rules. 21.3.
BitDefender Total Security 2011 Traffic going through VPN connections is filtered differently than traffic going through other network connections. If the connection is a VPN, click the arrow from the VPN column and select Yes. In Expert View, two additional columns are displayed: ● Stealth Mode - whether you can be detected by other computers. To configure the Stealth Mode, click the arrow and select the desired option. from the Stealth Mode column Stealth option Description On Stealth Mode is on.
BitDefender Total Security 2011 3. Click OK. 21.4. Devices To manage devices connected to the network, open BitDefender and, depending on the user interface view mode, proceed as follows: Intermediate View Go to the Security tab and click Configure Firewall in the Quick Tasks area on the left side of the window. Select the Devices tab in the new window that appears. Expert View Go to Firewall > Devices.
BitDefender Total Security 2011 The window presents the current network / Internet activity in real-time. As connections or ports are closed, you can see that the corresponding statistics are dimmed and that, eventually, they disappear. The same thing happens to all statistics corresponding to an application which generates traffic or has open ports and which you close.
BitDefender Total Security 2011 22. Vulnerability An important step in protecting your computer against malicious persons and applications is to keep up to date the operating system and the applications you regularly use. Moreover, to prevent unauthorized physical access to your computer, strong passwords (passwords that cannot be easily guessed) must be configured for each Windows user account. BitDefender regularly checks your system for vulnerabilities and notifies you about the existing issues. 22.1.
BitDefender Total Security 2011 This is where you can view the operation result. 22.2. Status To see the current vulnerability status and enable/disable automatic vulnerability scanning, follow these steps: 1. Open BitDefender, click Options in the upper-right corner of the window and choose Expert View. 2. Go to Vulnerability > Status. The table displays the issues covered in the last vulnerability check and their status. You can see the action you have to take to fix each vulnerability, if any.
BitDefender Total Security 2011 ● Media Autorun Note If you clear the check box corresponding to a specific vulnerability, BitDefender will no longer notify you about the related issues.
BitDefender Total Security 2011 23. Backup BitDefender comes with a Backup module that helps you make reserve copies of any valuable data on your system. You can backup your data on your computer, removable disks or a network location to make sure you can restore them when necessary. The restoration of your data is an easy process. The following tasks help you easily backup and restore your data: ● Local Backup - an easy five-step procedure to back your data up locally.
BitDefender Total Security 2011 If you decide to back your data up on your computer, your USB drive or on a network location, click Choose location and select where to save the data to. If you want to back your data up on an FTP server, click Choose location and add the FTP server. A new window will appear. You must configure the FTP server connection settings as follows: a. Type the FTP server name in the corresponding field. b.
BitDefender Total Security 2011 23.2. Restoring Locally Backed-Up Data The Local Restore Wizard helps you restore data that you backed up on a local storage medium. At the end of this process, you will be able to back your files up on the spot or schedule the product to back them up at a later moment. Note Before restoring any data, make sure that the device where you backed the data up is available.
BitDefender Total Security 2011 Click Restore if you are satisfied with your settings. Wait for BitDefender to restore the selected data and then click Finish. 23.3. Backup Settings If you need to perform more complex backup and restore operations, you can use the fully-featured BitDefender Backup solution. BitDefender Backup offers: ● a variety of backup options, such as compression, encryption, filtering files to back up or setting backup speed.
BitDefender Total Security 2011 To backup your chat records only, click the Backup My Chat Records button and follow the three step procedure. Note The three step procedure is described in the “Create New Job” (p. 142) section. 23.3.2. Job Manager Job Manager is used to view and manage backup jobs, view job properties and job reports as well as to monitor the job execution speed.
BitDefender Total Security 2011 Default job name is automatically generated when files or directories are selected to be backed up, but it can be modified. 3. Click Browse to choose where to save your backup job. Note Do not forget to click Backup to begin or Cancel to stop. To refine your settings, click Options. Backup Options Dialog Box There are several sub-options in the Options dialog box. Backup Type BitDefender Backup supports two backup types.
BitDefender Total Security 2011 Compression, High Intensity Compression. For example, to start standard compression at a medium compression rate and speed, follow these steps: 1. Click Data Compression. 2. Click Standard Compression. 3. Click OK. Destination Span BitDefender Backup allows distributing the backup set to a different destination. In this case, even if a certain destination does not have enough free space, data backup execution will continue.
BitDefender Total Security 2011 5. Or click Restart computer when backup finishes. 6. Or click Logoff the current user when backup finishes. 7. Click OK. Note If you want the configuration to work even in case of backup failure, check box Run External Application even job Execution failed. File Filter BitDefender Backup provides a powerful filtering function to exclude or include specified files, file types or directories, to save storage space and to improve backup speed.
BitDefender Total Security 2011 Filters can be modified by following these steps: 1. Click File Filter. 2. Click the filter you wish to modify and click Edit. 3. Modify your options in the dialog box. 4. Click OK. Filters can be deleted by following these steps: 1. Click File Filter. 2. Click the filter you wish to remove and click Delete. 3. Or click Delete All directly, to delete all filters. 4. Click OK.
BitDefender Total Security 2011 2. Select Fastest, Medium or Lowest speed. 3. Click OK. Data Verification To make sure your backup data is always safe, follow these steps. 1. Click Data Verification. 2. Click Verify data in backup process. 3. Click OK. Backup Job Once the job was created , backup is automatically executed. However, you can enter Job Manager to execute backup by selecting the created job and clicking Backup Job in the menu.
BitDefender Total Security 2011 It is also possible to configure multiple schedules for a task by clicking Show multiple schedules. By clicking Advanced you can set additional scheduling options. For example, you can define the task start and end date. To further refine the job schedule, click the Settings tab. Three sub-options are available. ● Scheduled Task Completed ▶ Delete the task if it is not scheduled to run again. This task is useful for tasks scheduled to run only once.
BitDefender Total Security 2011 Modify Job Options To modify job options, select the job and then click Modify Job Options in the Job Management section. The selected job can be either a backup job or a burn job. For more information on how to modify backup jobs, please refer to “Backup Options Dialog Box” (p. 143). Let's take a look at how burn job options can be modified. Modify Options of Burn Job Several sub-options are available in the burn job dialog box.
BitDefender Total Security 2011 To further refine the job schedule, click the Settings tab. Three sub-options are available. ● Scheduled Task Completed ▶ Delete the task if it is not scheduled to run again. This task is useful for tasks scheduled to run only once. ▶ Stop the task if it runs for: Specify how long after the task has begun it should be stopped.
BitDefender Total Security 2011 3. 4. 5. 6. 7. Click Browse to select the command files to execute. Or click Shut down computer when backup finishes. Or click Restart computer when backup finishes. Or click Logoff the current user when backup finishes. Click OK. Note If you want the configuration to work even in case of backup failure, check box Run External Application even job Execution failed.
BitDefender Total Security 2011 To include or exclude directories irrespective of their location, click Applied to all directories. 5. Click OK. Filters can be modified by following these steps: 1. Click File Filter. 2. Click the filter you wish to modify and click Edit. 3. Modify your options in the dialog box. 4. Click OK. Filters can be deleted by following these steps: 1. Click File Filter. 2. Click the filter you wish to remove and click Delete. 3. Or click Delete All directly, to delete all filters.
BitDefender Total Security 2011 When you select an item in the left side window, its content will be displayed in the right side window to help you refine your selection. 2. In the Select Restore Location window, you can use the original location without any changes, or specify another location to restore the file to. Click Browse to choose where to save your backup job. Note Do not forget to click Restore to begin or Cancel to stop. To refine your settings, click Options.
BitDefender Total Security 2011 Note Do not forget to click Restore to begin or Cancel to stop. To refine your settings, click Options. Restore Options Dialog Box The restore options allow specifying whether the files to be restored already exist at destination at restoration time, and whether to update the modified date of each restored file. When files to restore already exist ● Only replace file older than backup file BitDefender replaces older files only.
BitDefender Total Security 2011 ● Click View in the Menu Bar and select Log Viewer. ● Use a shortcut by pressing CTRL+Alt+L. View Logs The log viewing option allows tracing back your operation, and finding out the reason of the operation failure. The description of a log item on BitDefender Backup contains the following elements: Type A classification of the log item severity.
BitDefender Total Security 2011 Automatically Clear When BitDefender Backup starts, it compares the existing log size to the default log size. BitDefender Backup will automatically clear all log files exceeding the default log size. Note To find out or modify the default log size follow these steps: 1. Click Tool in the Menu Bar. 2. Click Options and then select Reports & Log. 3. Type the desired size limitation (in MB) into the corresponding field.
BitDefender Total Security 2011 23.3.4. Toolbox This section shows how to use BitDefender Backup to burn data to a CD/DVD or to burn an ISO Image file. It covers subjects such as burning a CD-R/RW, DVD-R/RW/RAM, DVD+R/RW/DL and preserving backed-up data offline. You can change to Toolbox by doing one of the following: ● Click Toolbox in Navigator Bar. ● Click View in the Menu Bar and select Toolbox. ● Use a shortcut by pressing CTRL+Alt+T.
BitDefender Total Security 2011 Manage My Burner This helps you manage and view the recording device and media on the current system. It contains the following links: ● Eject Device Ejects the selected recording device. ● Close Device Closes the selected recording device. ● Media Info Allows viewing the Media information of the recording device. ● Device info Allows viewing the recording device information. ● Capabilities Allows viewing the media recording capabilities.
BitDefender Total Security 2011 ● Clear All: Clears the content of the selected job report. ● Refresh: Refreshes the content of the selected job report. View ● Get Started: If the get started window is not already on display, this option allows opening it. ● Job Manager: If the job manager window is not already on display, this option allows opening it. ● Log Viewer: If the log viewer window is not already on display, this option allows opening it.
BitDefender Total Security 2011 24. Chat Encryption The contents of your instant messages should remain between you and your chat partner. By encrypting your conversations, you can make sure anyone trying to intercept them on their way to and from your contacts will not be able to read their contents.
BitDefender Total Security 2011 ▶ Your contact does not have installed a BitDefender version that supports IM encryption. 24.1. Disabling Encryption for Specific Users To disable encryption for a specific user, follow these steps: 1. Click the Add button to open the configuration window. 2. Type in the edit field the user ID of your contact. 3. Select the instant messaging application associated with the contact. 4. Click OK. 24.2.
BitDefender Total Security 2011 25. File Encryption BitDefender File Encryption enables you to create encrypted, password-protected logical drives (or vaults) on your computer where you can securely store your confidential and sensitive documents. The data stored on the vaults can only be accessed by users who know the password. The password allows you to open, store data on and close a vault while maintaining its security. While a vault is open, you can add new files, access current files or change them.
BitDefender Total Security 2011 Expert View Go to Encryption > File Encryption in Expert View and do one of the following: ● Click Create vault. ● Right-click in the vaults table and select Create. A new window will appear. Proceed as follows: 1. Specify the location and the name of the vault file. ● Click Browse, select the location of the vault and save the vault file under the desired name. ● Type the name and the path of the vault file on the disk in the corresponding fields . 2.
BitDefender Total Security 2011 Note If a previously created vault does not appear in the table, click and browse to its location first. Search vault A new window will appear. 3. Choose a drive letter from the menu. 4. Type the vault password in the Password field. 5. Click Open. BitDefender will immediately inform you about the result of the operation. If an error has occurred, use the error message to troubleshoot the error. Click OK to close the window. 25.1.3.
BitDefender Total Security 2011 BitDefender will immediately inform you about the result of the operation. If an error has occurred, use the error message to troubleshoot the error. Click OK to close the window. 25.1.4. Change Vault Password The vault must be locked before you can change its password. To change the password of a vault, go to Encryption > File Encryption in Expert View and do one of the following: ● Select the vault from the table and click Change password.
BitDefender Total Security 2011 3. Create File Vault If you have chosen to create a new vault, this is where you specify the necessary information about it. For more information, please refer to “Create Vault” (p. 162) 4. Enter password If you have selected a locked vault, you must enter the password to open it. 5. Confirm This is where you can review chosen operations. 6. File Vault Content This is where you can view the vault content. Expert View 1. Go to Encryption > File Encryption. 2.
BitDefender Total Security 2011 This is where you can review chosen operations. 5. Finish This is where you can view the operation result. Expert View Go to Encryption > File Encryption and follow these steps: 1. Select from the vaults table the vault containing the file to be removed. 2. If the vault is locked, you must first open it (right-click it and select Open vault). 3. Select the file to be removed from the table that displays the vault content. 4. Click Delete files/folders. 25.1.7.
BitDefender Total Security 2011 2. If the vault is locked, you must first open it (right-click it and select Open vault). 3. The table at the bottom displays the content of the selected vault. 25.1.8. Delete File Vault To delete a file vault, follow these steps: 1. Open BitDefender, click Options in the upper-right corner of the window and choose Intermediate View. 2. Go to File Storage. 3. Click the file vault in the File Encryption area. 4.
BitDefender Total Security 2011 content. Only users who know the password can open the vault and access the documents and data stored inside it. To create a vault, follow these steps: 1. Right-click on your Desktop or in a folder on your computer, point to BitDefender File Vault and select Create File Vault. A new window will appear. 2. Specify the location and the name of the vault file. ● Click Browse, select the location of the vault and save the vault file under the desired name.
BitDefender Total Security 2011 3. Choose a drive letter from the menu. 4. Type the vault password in the Password field. 5. Click Open. BitDefender will immediately inform you about the result of the operation. If an error has occurred, use the error message to troubleshoot the error. Click OK to close the window. 25.2.3. Lock Vault When you are done with your work in a file vault, you must lock it in order to protect your data.
BitDefender Total Security 2011 ● If several vaults are open, you will be prompted to choose the vault to copy the item to. Select from the menu the drive letter corresponding to the desired vault and click OK to copy the item. You can also use the virtual disk drive corresponding to the vault. Follow these steps: 1. Open My Computer (click the Windows Start menu and then My Computer). 2. Enter the virtual disk drive corresponding to the vault.
BitDefender Total Security 2011 5. Click OK to change the password. BitDefender will immediately inform you about the result of the operation. If an error has occurred, use the error message to troubleshoot the error. Click OK to close the window.
BitDefender Total Security 2011 26. Tune-Up BitDefender comes with a Tune-Up module that helps you maintain the integrity of your system. The maintenance tools offered are critical for the improvement of your system's responsiveness and the efficient management of the hard drive space. BitDefender provides the following PC tune-up tools: ● Disk Defragmenter physically reorganizes the data on the hard disk so that the pieces of each file are stored close together and continuously.
BitDefender Total Security 2011 Follow the five-step guided procedure to perform the defragmentation. 1. Choose disks to analyze Select the partitions you want to check for fragmentation. 2. Analyzing selected partitions Wait for BitDefender to finish analyzing the partitions. 3. Select disk to defragment The fragmentation status of the analyzed partitions is displayed. Select the partitions you want to be defragmented. 4. Defragmenting Wait for BitDefender to finish defragmenting the partitions. 5.
BitDefender Total Security 2011 Note You can also add a shortcut to My Tools. Follow the three-step guided procedure to perform the clean-up. You can navigate through the wizard using the Next button. To exit the wizard, click Cancel. 1. Configure Select a typical clean (clean all) or custom clean (choose what to clean). 2. Perform Cleaning Wait for BitDefender to finish the clean-up. 3. Results 26.3. Deleting Files Permanently When you delete a file, it can no longer be accessed through normal means.
BitDefender Total Security 2011 26.4. Cleaning Windows Registry Many applications write keys in the Windows Registry at installation time. When removing such applications, some of their associated registry keys might not be deleted and continue to remain in the Windows Registry, slowing down your system and even causing system instability. The same happens when you delete shortcuts to or certain files of applications installed on your system, as well as in the case of corrupt drivers.
BitDefender Total Security 2011 Category Description associations (to ensure that the correct program opens when you open a file using Windows Explorer). For example, such a registry key allows Windows to open a .doc file in Microsoft Word. The invalid keys are assigned a low priority, which means that you can delete them without almost any risk. Shared DLLs Registry keys that contain information on the location of shared DLLs (Dynamic Link Libraries).
BitDefender Total Security 2011 Intermediate View Go to the Tune-Up tab and click Registry Recovery in the Quick Tasks area on the left side of the window. Expert View Go to Tune-Up and click Run Now corresponding to Registry Recovery. Follow the two-step guided procedure to recover the cleaned registry. You can navigate through the wizard using the Next button. To exit the wizard, click Cancel. 1. Select the recovery point You can see a list of time points when the Windows Registry was cleaned.
BitDefender Total Security 2011 2. Search for Duplicates Wait for BitDefender to finish searching for duplicates. 3. Mark files for deletion Identical files are listed in groups. You can choose an action to take on all groups or on each separate group: keep newest, keep oldest or take no action. You can also select actions for each individual file. Note If no duplicated files are found, this step will be skipped. 4. Results 26.7.
BitDefender Total Security 2011 System configuration is evaluated by using a system rating based on the amount of installed RAM memory, CPU frequency, and the hard disk's free space. In case you encounter a slow down issue, the problem may be caused by some applications running on your system. To solve the problem, identify the application which causes the issue and close it by using the link provided.
BitDefender Total Security 2011 27. Game / Laptop Mode The Game / Laptop Mode module allows you to configure the special operation modes of BitDefender: ● Game Mode temporarily modifies the product settings so as to minimize the resource consumption when you play. ● Laptop Mode prevents scheduled tasks from running when the laptop is running on battery in order to save battery power.
BitDefender Total Security 2011 At the top of the section, you can see the status of the Game Mode. You can click Game Mode is enabled or Game Mode is turned off to change the current status. 27.1.1. Configuring Automatic Game Mode Automatic Game Mode allows BitDefender to automatically enter Game Mode when a game is detected.
BitDefender Total Security 2011 27.1.3. Adding or Editing Games When you add or edit an entry from the game list, a new window will appear. Click Browse to select the application or type the full path to the application in the edit field. If you do not want to automatically enter Game Mode when the selected application is started, select Disable. Click OK to add the entry to the game list. 27.1.4.
BitDefender Total Security 2011 27.1.5. Changing Game Mode Hotkey You can manually enter Game Mode using the default Ctrl+Alt+Shift+G hotkey. If you want to change the hotkey, follow these steps: 1. Click Advanced Settings. A new window will appear. 2. Under the Use HotKey option, set the desired hotkey: ● Choose the modifier keys you want to use by checking one the following: Control key (Ctrl), Shift key (Shift) or Alternate key (Alt).
BitDefender Total Security 2011 ● Enable this module to modify Antivirus scan tasks schedules - to prevent scheduled scan tasks from running while in Laptop Mode. You can choose one of the following options: Option Description Skip Task Do not run the scheduled task at all. Postpone Task Run the scheduled task immediately after you exit Laptop Mode. ● Enable this module to modify Backup tasks schedules - to prevent scheduled backup tasks from running while in Laptop Mode.
BitDefender Total Security 2011 1. Open BitDefender, click Options in the upper-right corner of the window and choose Expert View. 2. Go to Game/Laptop Mode > Silent Mode. At the top of the section, you can see the status of the Silent Mode. You can click Silent Mode is enabled or Silent Mode is disabled to change the current status. 27.3.1.
BitDefender Total Security 2011 28. Home Network The Network module allows you to manage the BitDefender products installed on your home computers from a single computer. To access the Home Network module, open BitDefender and, depending on the user interface view mode, proceed as follows: Intermediate View Go to the Network tab. Expert View Go to Home Network. Note You can also add a shortcut to My Tools.
BitDefender Total Security 2011 28.2. Adding Computers to the BitDefender Network Any computer will be automatically added to the network if it meets the following criteria: ● the BitDefender home network was enabled on it. ● the role was set to Regular Computer. ● the password set when enabling the network is the same as the password set on the Server Computer. Note In Expert View, you can scan the home network for computers meeting the criteria at any time by clicking the Auto discover button.
BitDefender Total Security 2011 If you click a computer name in the network map, you can see all the administrative tasks you can run on the remote computer. ● Register BitDefender on this computer Allows you to register BitDefender on this computer by entering a license key. ● Set a settings password on a remote PC Allows you to create a password to restrict access to BitDefender settings on this PC. ● Run an on-demand scan task Allows you to run an on-demand scan on the remote computer.
BitDefender Total Security 2011 ● Scan All - allows you to scan all managed computers at the same time. ● Update All allows you to update all managed computers at the same time. ● Register All allows you to register all managed computers at the same time. Before running a task on a specific computer, you will be prompted to provide the local home management password. Type the home management password and click OK.
BitDefender Total Security 2011 29. Update New malware is found and identified every day. This is why it is very important to keep BitDefender up to date with the latest malware signatures. If you are connected to the Internet through broadband or DSL, BitDefender takes care of this itself. By default, it checks for updates when you turn on your computer and every hour after that.
BitDefender Total Security 2011 Expert View Go to Update > Update. The Update module will connect to the BitDefender update server and will verify if any update is available. If an update was detected, depending on the options set in the Manual Update Settings section, you will be asked to confirm the update or the update will be made automatically. Important It may be necessary to restart the computer when you have completed the update. We recommend doing it as soon as possible.
BitDefender Total Security 2011 For more reliable and faster updates, you can configure two update locations: a Primary update location and an Alternate update location. By default, these locations are the same: http://upgrade.bitdefender.com. To modify one of the update locations, provide the URL of the local mirror in the URL field corresponding to the location you want to change.
BitDefender Total Security 2011 ● Wait for reboot, instead of prompting - If an update requires a reboot, the product will keep working with the old files until the system is rebooting. The user will not be prompted for rebooting, therefore the BitDefender update process will not interfere with the user’s work. ● Do not update if a scan is in progress - BitDefender will not update if a scan process is running. This way, the BitDefender update process will not interfere with the scan tasks.
BitDefender Total Security 2011 How To 195
BitDefender Total Security 2011 30. How Do I Scan Files and Folders? Scanning is easy and flexible with BitDefender. There are several ways to set BitDefender to scan files and folders for viruses and other malware: ● Using Windows Contextual Menu ● Using Scan Tasks ● Using Scan Activity Bar Once you initiate a scan, the Antivirus Scan wizard will appear and guide you through the process. For detailed information about this wizard, please refer to “Antivirus Scan Wizard” (p. 69).
BitDefender Total Security 2011 Running Scan Tasks in Intermediate View In Intermediate View, you can run a number of pre-configured scan tasks. You can also configure and run custom scan tasks to scan specific locations on your computer using custom scanning options. Follow these steps to run a scan task in Intermediate View: 1. Click the Security tab. 2. On the left-side Quick Tasks area, click Full System Scan and choose the desired scan task. To configure and run a custom scan, click Custom Scan. 3.
BitDefender Total Security 2011 31. How Do I Create a Custom Scan Task? To create a scan task, open BitDefender and depending on the user interface view mode, proceed as follows: Intermediate View Go to the Security tab and click Custom Scan in the Quick Tasks area on the left side of the window. A wizard will appear to help you create a scan task. You can navigate through the wizard using the Next and Back buttons. To exit the wizard, click Cancel. 1. Welcome 2.
BitDefender Total Security 2011 32. How Do I Schedule a Computer Scan? Scanning your computer periodically is a best practice to keep your computer free from malware. BitDefender allows you to schedule scan tasks so that you can automatically scan your computer. To schedule BitDefender to scan your computer, follow these steps: 1. Open BitDefender. 2.
BitDefender Total Security 2011 If none of these scan tasks suit your needs, you can create a new scan task, which you can then schedule to run as needed. 4. Right-click the desired scan task and select Schedule. A new window will appear. 5. Schedule the task to run as needed: ● To run the scan task one-time only, select Once and specify the start date and time. ● To run the scan task after the system startup, select On system startup.
BitDefender Total Security 2011 33. How Do I Back Up Data? With BitDefender Total Security 2011, you can make reserve copies of your valuable data (documents, images etc) on various storage media: ● your computer ● a USB storage device ● a network location ● CD/DVD ● an FTP server Backing data up helps protect against data loss. If you make regular backups of your data, you can restore them whenever necessary. In this way, you can recover lost files or go back to a previous version of a document.
BitDefender Total Security 2011 34. How Do I Restore Backed Up Data? You can easily recover lost data that you previously backed up with BitDefender. Before restoring any data, make sure that the device where you backed the data up is available. Depending on the device you used, you may need to take one of these actions: ● Insert the backup USB stick into a USB port. ● Insert the backup CD/DVD into the drive. ● Check if you can connect to the network location or FTP server where the backup is stored.
BitDefender Total Security 2011 35. How Do I Create Windows User Accounts? A Windows user account is a unique profile that includes all the settings, privileges and personal files for each user. Windows accounts let the home PC administrator control access for each user. Setting up user accounts comes in handy when the PC is used by both parents and children – a parent can set up accounts for each child. Choose which operating system you have to find out how to create Windows accounts. ● Windows XP: 1.
BitDefender Total Security 2011 36. How Do I Update BitDefender Using a Proxy Server? Normally, BitDefender automatically detects and imports the proxy settings from your system. If you connect to the Internet through a proxy server, you may need to find the proxy settings and configure BitDefender accordingly. To find out how to do this, please refer to “How Do I Find Out My Proxy Settings?” (p. 244). After finding the proxy settings, follow these steps: 1.
BitDefender Total Security 2011 37. How Do I Upgrade to Another BitDefender 2011 Product? With BitDefender 2011 you can easily upgrade from one BitDefender 2011 product to another. All you need to do is purchase a license key for the BitDefender 2011 product you want to upgrade to and enter it in the registration window of the BitDefender 2011 product you are currently using. Follow these steps: 1. Open BitDefender. 2. Click the License Info link on the bottom of the window.
BitDefender Total Security 2011 38. How Can I Improve the Speed of My System? The system speed depends not only on the hardware configuration, such as the CPU load, memory usage and hard disk space. It is also directly connected to your software configuration and to your data management.
BitDefender Total Security 2011 39. How Do I Use File Vaults? The BitDefender File Vault enables you to create encrypted, password-protected logical drives (or vaults) on your computer where you can securely store your confidential and sensitive documents. Physically, the vault is a file stored on the local hard drive having the .bvd extension. When you create a file vault, two aspects are important: the size and the password.
BitDefender Total Security 2011 You can now perform operations on the drive that corresponds to the desired file vault using Windows Explorer, just as you would with a regular drive. To add a file to an open vault, you can also right-click the file, point to BitDefender File Vault and select Add to file vault. ● Keep the vault locked at all times. Only open vaults when you need to access them or manage their content.
BitDefender Total Security 2011 Troubleshooting and Getting Help 209
BitDefender Total Security 2011 40. Troubleshooting This chapter presents some problems you may encounter when using BitDefender and provides you with possible solutions to these problems. Most of these problems can be solved through the appropriate configuration of the product settings. If you cannot find your problem here, or if the presented solutions do not solve it, you can contact the BitDefender technical support representatives as presented in chapter “Support” (p. 236). 40.1.
BitDefender Total Security 2011 Error Description&Solution 2. Run the uninstall tool using administrator privileges. 3. Restart your computer. 4. Start the setup wizard again to install BitDefender. The BitDefender product is You are trying to install BitDefender on an unsupported not compatible with your operating system. Please check the “System operating system. Requirements” (p. 2) to find out the operating systems you can install BitDefender on.
BitDefender Total Security 2011 1. Clean up the system after the failed installation. If the installation fails, some BitDefender registry keys and files may remain in your system. Such remainders may prevent a new installation of BitDefender. They may also affect system performance and stability. This is why you must remove them before you try to install the product again. If this is the case, the easiest solution to follow is to remove BitDefender completely from the system and then reinstall it.
BitDefender Total Security 2011 same time. For more information, please refer to “Minimal System Requirements” (p. 2). ● There are too many invalid registry keys left in your Windows Registry. Cleaning the Windows Registry can improve the performance of your system. For more information, please refer to “Cleaning Windows Registry” (p. 176). ● Your hard disk drives are too fragmented. File fragmentation slows down file access and decreases system performance.
BitDefender Total Security 2011 40.4. I Can no Longer Use an Application This issue occurs when you are trying to use a program which was working normally before installing BitDefender. You may encounter one of these situations: ● You could receive a message from BitDefender that the program is trying to make a modification to the system. ● You could receive an error message from the program you're trying to use.
BitDefender Total Security 2011 Intermediate View Go to the Security tab and click Configure Firewall in the Quick Tasks area on the left side of the window. Select the Settings tab in the new window that appears and click Troubleshoot. Expert View Go to Firewall > Settings and click Troubleshoot. Follow the three-step guided procedure to start the troubleshooting. You can navigate through the wizard using the Next button. To exit the wizard, click Cancel. 1.
BitDefender Total Security 2011 2. Identify Problem Click Choose Printer. Select the printer from the list, either by name or by IP address. If you cannot find the device in the list, enter the IP address manually in the edit field. Click Add. 3. Recommended Solution Choose Yes, allow access. Click Finish and check if the issue still occurs.
BitDefender Total Security 2011 40.7. I Cannot Share Files with Another Computer Depending on the network you are connected to, the BitDefender firewall may block the connection between your system and another computer. As a result, you may no longer share files with the other computer. In this case, the best solution is to configure BitDefender to automatically allow connections to and from the respective system. The Troubleshoot wizard will help you identify and solve the connection issue.
BitDefender Total Security 2011 3. Clear the Firewall is enabled check box to temporarily disable the firewall. 4. Check if you can connect to the Internet with the BitDefender firewall disabled. ● If you still cannot connect to the Internet, the issue may not be caused by BitDefender. You should contact your Internet Service Provider to verify if the connection is operational on their side.
BitDefender Total Security 2011 6. Select only Signatures updates and then click Ok. 7. BitDefender will download and install only the malware signature updates. 40.10. My Computer Is Not Connected to the Internet. How Do I Update BitDefender? If your computer is not connected to the Internet, you must download the updates manually to a computer with Internet access and then transfer them to your computer using a removable device, such as a flash drive. Follow these steps: 1.
BitDefender Total Security 2011 1. Wait a few moments and see if anything changes. The error may be temporary. 2. Restart the computer and wait a few moments until BitDefender is loaded. Open BitDefender to see if the error persists. Restarting the computer usually solves the problem. 3. Check if you have any other security solution installed as they may disrupt the normal operation of BitDefender.
BitDefender Total Security 2011 Engine analyzes the indicated messages and learns their patterns. The next e-mail messages that fit the same patterns will not be marked as [spam]. 2. Decrease antispam protection level. By decreasing the protection level, the antispam filter will need more spam indications to classify an e-mail message as spam. Try this solution only if many legitimate messages (including solicited commercial messages) are incorrectly detected as spam. 3.
BitDefender Total Security 2011 Indicate Detection Errors If you are using a supported mail client, you can easily correct the antispam filter (by indicating which e-mail messages should not have been marked as [spam]). Doing so will considerably improve the efficiency of the antispam filter. Follow these steps: 1. Open your mail client. 2. Go to the junk mail folder where spam messages are moved. 3. Select the legitimate message incorrectly marked as [spam] by BitDefender. 4.
BitDefender Total Security 2011 2. On the BitDefender antispam toolbar, click the antispam configuration wizard. Wizard button to start the 3. Click Next. 4. Select Skip this step and click Next. 5. Select Clear antispam filter database and click Next. 6. Select the folder containing legitimate messages and click Next. 7. Select the folder containing SPAM messages and click Next. 8. Click Finish to start the training process. 9. When training is completed, click Close.
BitDefender Total Security 2011 If you are using a different mail client, you cannot indicate spam messages and train the Learning Engine. To solve the problem, try increasing the antispam protection level and adding spammers to the Spammers list. Indicate Undetected Spam Messages If you are using a supported mail client, you can easily indicate which e-mail messages should have been detected as spam. Doing so will considerably improve the efficiency of the antispam filter. Follow these steps: 1.
BitDefender Total Security 2011 6. Click OK to save the changes and close the window. Increase Antispam Protection Level To increase the antispam protection level, follow these steps: 1. Open BitDefender, click Options in the upper-right corner of the window and choose Expert View. 2. Click Antispam on the left-side menu. 3. Click the Status tab. 4. Move the slider higher on the scale.
BitDefender Total Security 2011 ● The BitDefender Antispam protection is available only for e-mail clients configured to receive e-mail messages via the POP3 protocol. This means the following: ▶ E-mail messages received via web-based e-mail services (such as Yahoo, Gmail, Hotmail or other) are not filtered for spam by BitDefender.
BitDefender Total Security 2011 If removal fails, some BitDefender registry keys and files may remain in your system. Such remainders may prevent a new installation of BitDefender. They may also affect system performance and stability. In order to completely remove BitDefender from your system, you must run the uninstall tool. For more information, please refer to “How Do I Remove BitDefender Completely?” (p. 245).
BitDefender Total Security 2011 41. Removing Malware from Your System Malware can affect your system in many different ways and the BitDefender approach depends on the type of malware attack. Because viruses change their behavior frequently, it is difficult to establish a pattern for their behavior and their actions. There are situations when BitDefender cannot automatically remove the malware infection from your system. In such cases, your intervention is required.
BitDefender Total Security 2011 1. Set up the BIOS of your computer to boot off the CD. 2. Put the CD in the drive and reboot the computer. 3. Wait until the BitDefender screen appears and select Start BitDefender Rescue CD in the preferred language. 4. Wait for the boot process to complete. This may take a while. 5. As soon as the boot process has completed, the BitDefender signatures are updated automatically and a scan of all detected hard disk partitions is started.
BitDefender Total Security 2011 If the selected action could not be taken and the scan log reveals an infection which could not be deleted, you have to remove the file(s) manually: The first method can be used in Normal mode: 1. Turn off the BitDefender real-time antivirus protection. To find out how to do this, please refer to “How Do I Enable / Disable the Real Time Protection?” (p. 245). 2. Display hidden objects in Windows.
BitDefender Total Security 2011 5. Delete the original archive in order to make sure the infection is totally removed. 6. Recompress the files in a new archive using an archiving application, like WinZip. 7. Turn on the BitDefender real-time antivirus protection and run a Deep system scan in order to make sure there is no other infection on the system.
BitDefender Total Security 2011 This feature was designed to be used when Windows is running in Safe Mode. If your system is infected with a virus which cannot be removed in normal mode, you can try to remove the virus by starting Windows in Safe Mode and scanning each hard disk partition using BitDefender Manual Scan. To find out how you can access Safe Mode, please refer to “How Do I Restart in Safe Mode?” (p. 243). 1.
BitDefender Total Security 2011 41.7. How to Clean the Infected Files from System Volume Information The System Volume Information folder is a zone on your hard drive created by the Operating System and used by Windows for storing critical information related to the system configuration. The BitDefender engines can detect any infected files stored by the System Volume Information, but being a protected area it may not be able to remove them.
BitDefender Total Security 2011 ● For Windows 7: 1. Click Start, right-click Computer and click Properties. 2. Click System protection link in the left pane. 3. In the System protection options, select each drive letter and click Configure. 4. Select Turn off system protection and click Apply. 5. Click Delete, click Continue when prompted and then click Ok. If this information was not helpful, you can contact BitDefender for support as described in section “Support” (p. 236). 41.8.
BitDefender Total Security 2011 41.11. Why Did BitDefender Automatically Delete an Infected File? If an infected file is detected, BitDefender will automatically attempt to disinfect it. If disinfection fails, the file is moved to quarantine in order to contain the infection. For particular types of malware, disinfection is not possible because the detected file is entirely malicious. In such cases, the infected file is deleted from the disk.
BitDefender Total Security 2011 42. Support BitDefender strives to provide its customers with an unparalleled level of fast and accurate support. If you experience any issue with or if you have any question about your BitDefender product, you can use several online resources to quickly find a solution or an answer. Or, if you prefer, you can contact the BitDefender Customer Care team.
BitDefender Total Security 2011 If your BitDefender product does not operate well, if it cannot remove specific viruses from your computer or if you have questions about the way it works, post your problem or question on the forum. BitDefender support technicians monitor the forum for new posts in order to assist you. You may also get an answer or a solution from a more experienced BitDefender user. Before posting your problem or question, please search the forum for a similar or related topic.
BitDefender Total Security 2011 42.2. Asking for Help The Troubleshooting and Getting Help section provides you with the necessary information regarding the most frequent issues you may encounter when using this product. If you do not find the solution to your problem in the provided resources, you can contact us directly: ● “Contact Us Directly from Your BitDefender Product” (p. 238) ● “Contact Us through Our Online Knowledge Base” (p.
BitDefender Total Security 2011 7. Please wait for a few minutes while BitDefender gathers product related information. This information will help our engineers find a solution to your problem. Click Next. 8. Click Finish to send the information to the BitDefender Customer Care Department. You will be contacted as soon as possible. Contact Us through Our Online Knowledge Base If you cannot access the necessary information using the BitDefender product, please refer to our online knowledge base: 1.
BitDefender Total Security 2011 43. Contact Information Efficient communication is the key to a successful business. During the past 10 years BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners. Should you have any questions, do not hesitate to contact us. 43.1. Web Addresses Sales department: sales@bitdefender.com Technical support: www.bitdefender.
BitDefender Total Security 2011 U.S.A BitDefender, LLC 6301 NW 5th Way, Suite 3500 Fort Lauderdale, Florida 33309 Phone (office&sales): 1-954-776-6262 Sales: sales@bitdefender.com Technical support: http://www.bitdefender.com/help Web: http://www.bitdefender.com Germany BitDefender GmbH Airport Office Center Robert-Bosch-Straße 2 59439 Holzwickede Deutschland Office: +49 2301 91 84 222 Sales: vertrieb@bitdefender.de Technical support: http://kb.bitdefender.de Web: http://www.bitdefender.
BitDefender Total Security 2011 Romania BITDEFENDER SRL West Gate Park, Building H2, 24 Preciziei Street Bucharest Fax: +40 21 2641799 Sales phone: +40 21 2063470 Sales e-mail: sales@bitdefender.ro Technical support: http://www.bitdefender.ro/suport Website: http://www.bitdefender.
BitDefender Total Security 2011 44. Useful Information This chapter presents some important procedures that you must be aware before starting to troubleshoot a technical issue. Troubleshooting a technical situation in BitDefender requires a few Windows insights, therefore the next steps are mostly related to the Windows operating system. 44.1. How Do I Remove Other Security Solutions? The main reason for using a security solution is to provide protection and safety for your data.
BitDefender Total Security 2011 operating system components. This is why most viruses are inactive when using Windows in Safe Mode and they can be easily removed. To start Windows in Safe Mode: 1. Restart the computer. 2. Press the F8 key several times before Windows starts in order to access the boot menu. 3. Select Safe Mode in the boot menu and press Enter. 4. Wait while Windows loads in Safe Mode. 5. This process ends with a confirmation message. Click Ok to acknowledge. 6.
BitDefender Total Security 2011 4. Look under Use a proxy server for your LAN and you should see the Address and Port of the proxy. ● For Mozilla Firefox 3.6: 1. Open Firefox. 2. Select Tools > Options. 3. In the Advanced tab go to Network tab. 4. Click Settings. ● For Opera 10.51: 1. Open Opera. 2. Select Tools > Preferences. 3. In the Advanced tab go to Network tab. 4. Click Proxy servers button to open the proxy settings dialog. 44.5.
BitDefender Total Security 2011 1. Open BitDefender, click Options in the upper-right corner of the window and choose Expert View. 2. Go to Antivirus > Shield. 3. Clear the Real-time protection is enabled check box to temporarily disable antivirus protection (or select it if you want to enable the protection). 4. You must confirm your choice by selecting from the menu how long you want the real-time protection to be disabled.
BitDefender Total Security 2011 Glossary ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them. ActiveX technology is used with Microsoft Internet Explorer to make interactive Web pages that look and behave like computer programs, rather than static pages. With ActiveX, users can ask or answer questions, use push buttons, and interact in other ways with the Web page. ActiveX controls are often written using Visual Basic.
BitDefender Total Security 2011 Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text. In addition, most modern browsers can present multimedia information, including sound and video, though they require plug-ins for some formats. Command line In a command line interface, the user types commands in the space provided directly on the screen using command language.
BitDefender Total Security 2011 Filename extension The portion of a filename, following the final point, which indicates the kind of data stored in the file. Many operating systems use filename extensions, e.g. Unix, VMS, and MS-DOS. They are usually from one to three letters (some sad old OSes support no more than three). Examples include "c" for C source code, "ps" for PostScript, "txt" for arbitrary text. Heuristic A rule-based method of identifying new viruses.
BitDefender Total Security 2011 exists on tapes or disks. Every computer comes with a certain amount of physical memory, usually referred to as main memory or RAM. Non-heuristic This method of scanning relies on specific virus signatures. The advantage of the non-heuristic scan is that it is not fooled by what might seem to be a virus, and does not generate false alarms. Packed programs A file in a compression format.
BitDefender Total Security 2011 Report file A file that lists actions that have occurred. BitDefender maintains a report file listing the path scanned, the folders, the number of archives and files scanned, how many infected and suspicious files were found. Rootkit A rootkit is a set of software tools which offer administrator-level access to a system.
BitDefender Total Security 2011 sends information back to the spyware's home base via the user's Internet connection. Because spyware is using memory and system resources, the applications running in the background can lead to system crashes or general system instability. Startup items Any files placed in this folder will open when the computer starts. For example, a startup screen, a sound file to be played when the computer first starts, a reminder calendar, or application programs can be startup items.
BitDefender Total Security 2011 itself over and over again is relatively easy to produce. Even such a simple virus is dangerous because it will quickly use all available memory and bring the system to a halt. An even more dangerous type of virus is one capable of transmitting itself across networks and bypassing security systems. Virus definition The binary pattern of a virus, used by the antivirus program to detect and eliminate the virus.
